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Automattic Happiness Engineer

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As a Happiness Engineer, helping people is your passion. Maybe you’ve developed your own support philosophy by reading books like Delivering Happiness or Exceptional Service, Exceptional Profit. Perhaps you’re a contributor in an online support community such as the WordPress.com forums or WordPress.org forums.

Transforming publishing on the web is no small task. Our goal is to build relationships based on trust which result in happy, passionate, loyal customers and colleagues. We do this through listening to their needs and guiding them to the fullest use of the products we offer. We are looking for people with the right mix of compassion, writing skills, and technical knowledge to get the job done.

In general, a typical day involves:

  • Helping people use Automattic’s products, including WordPress.com, WooCommerce, Jetpack, Gravatar, and more
  • Troubleshooting, investigating, and creating detailed bug reports
  • Crafting and editing helpful support documentation
  • Being an active member of a team that provides around the clock support to our users via live chat, forums, and email
  • Building a community of support by sharing knowledge and insight amongst team members

Being a Happiness Engineer requires:

  • Patience, grace, and a sense of humor
  • Excellent writing and communication skills
  • Working knowledge of WordPress, HTML, and CSS
  • A knack for taking technical language and making it understandable
  • A passion for solving tough problems and proposing elegant solutions

Happiness Engineers must be fluent and eloquent in written English. If you know additional languages, be sure to tell us!

The WordPress.com and WordPress.org forums are fantastic places to gain the experience required for this position. If you are already active there, let us know! Send a link to your forum profile and we’ll check it out.

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Location
Remote

Website
http://automattic.com/

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