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Door to Door Organics Customer Care Representative

We are seeking full-time and part time Customer Care Representatives to join our highly-valued Customer Care Team. This team member will be friendly and energetic and able to act as the voice of the company in high-stress situations. The right candidate must be extremely motivated, friendly and personable while maintaining flexibility, solving problems quickly, and staying organized under pressure.

Qualifications:

  • Provides a WOW customer service experience with every interaction
  • Improves company operations by providing customer service input and recommendations to the Customer Care Team Lead
  • Meets and exceeds regular customer service standards
  • Proactively respond to customer service trends
  • Able to make decisions quickly in a fast paced, dynamic environment
  • Excellent oral and written communication skills
  • Demonstrate high proficiency in Microsoft Office, CRM tools, and able to learn new technology systems quickly and with ease while on the job
  • Able to work in a fast paced environment
  • Strong interpersonal skills

Candidate Requirements:

  • Bachelor's degree or equivalent professional experience
  • Able to work flexible hours including nights and weekends
  • Passionate about helping customers live better and simpler lives
  • 3+ years of experience in a customer service role

What makes you the right candidate?

You LOVE serving others and maintain a passion for great food with local, organic and sustainable foods routinely part of your grocery shopping requirements.

You aren't afraid to jump into the unknown to fix a problem, and you're good at finding the right resources to help figure it out on the fly.

You think online shopping is an obvious solution for groceries, and are excited not only to work for Door to Door Organics,, but to shop at Door to Door Organics, too!

Interested? Please submit:

A copy of your resume.
A cover letter explaining why you want to work for Door to Door Organics.
A brief description of the most difficult customer you served and how you made them happy.

Apply

Location
Louisville, CO

Website
http://www.doortodoororganics.com/

Culture

Door To Door Organics is a Louisville, Colo.-based national online retailer that offers home delivery of organic produce and natural groceries in 15 states throughout the West, Midwest, and East Coast.

We work in a fun, positive, and casual environment built around high expectations of individual and team performance.

Our employees are flexible and constantly strive to better our product quality and operations. They have a positive attitude, a rock-solid work ethic, interest in our mission, and a willingness to do what it takes to get the job done.

Working at Door to Door offers the opportunity to be on a team of passionate people who care about promoting Good Food and practicing sustainable business in a high-growth environment.

Apply