Resource Guru is a leading cloud-based team calendar and leave management app. It’s the fast, simple way to schedule people, equipment and other resources online. We have customers from over 150 countries around the world including Microsoft, Ogilvy, Deloitte, Yahoo!, AT&T, HBO and the NHS. They all trust Resource Guru to handle one of their most precious assets - their people’s time. Resource Guru was founded in 2011 in London and is backed by one of the world’s leading VCs, Index Ventures. Visit http://resourceguruapp.com for more.
We are a remote team with employees across the UK and South Africa. This means you would be free to work from anywhere with a 4 hour overlap with GMT and a good internet connection. We will be happy to pay for coworking space if you need it.
We like our customers to smile when they think of Resource Guru :) We think of customer service as an opportunity to engage with our customers, and wherever possible convert them into brand advocates. Your main role is to make that happen. As well as supporting existing customers, you’ll be dealing with enquiries from potential customers too. You’ll usually be speaking to people via email, but you’ll also be hosting online demos and will occasionally need to jump on the phone.
You’ll help to troubleshoot any technical issues our customers face - whether they’re struggling to change their password, or they’ve reported a bug which needs investigating by our engineers.
As a separate part of the role, you will carry out QA testing prior to feature releases and, because we’re a small startup, you may also be asked to help out in various other areas too.
We are looking for a radiator, not a drain. Someone who can empathise with others, is passionate about technology, is level headed and has a pragmatic approach to problem solving.
If all this rings a bell with you and you’d like to work for one of the UK’s most successful startups, then we would love to hear from you!