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Support Driven Sponsorship Manager

Support Driven is looking for a Sponsorship Manager. This is a project based opportunity to work on the next SUPCONF which will be November 6-7 in Atlanta.

As the Sponsorship Manager, your main responsibility is to manage sponsor activities from start to finish - including scheduling each step and ensuring everyone involved has what they need to stay on track and in communication.

To give you an idea of some things we've done in the past, here are a few examples:
- Record attendee interviews at the event.
- Online swag giveaways that tied in with a Kickstarter campaign.
- Video game challenge to win a prize.
- GIF Battle - 8 participants, lots of silliness, 1 winner.

What's great about this role:

  • SUPCONF attendees are appreciative and supportive. We even have a channel in the Support Driven Slack to share ideas and get feedback on sponsorship activities.
  • We focus on the attendee experience. We ask all of our sponsors to contribute to making the event better for all attendees - we call it potluck sponsorship.
  • No sales. You'll work with sponsors after they've signed up and paid.
  • Build your network. Working with people is a fantastic way to build relationships and you'll get to work with people from a lot of different companies.
  • Travel included. Of course you should be at the event that you helped put together.
  • You can do this as a side project. You don't have to quit your job for this.

What's hard about this role:

  • Balancing expectations. Sometimes what sponsors want can conflict with what we think is best for attendees or with what other sponsors are doing. It may not be possible for everyone to be happy at all times.
  • Sponsors have other responsibilities too. Sponsors want to be successful at our events and it's on us to work with them to help make that happen.
  • Knowing where everyone is with everything and keeping everyone in the loop. We've had 10+ sponsors for every event and that's a lot of things to keep track of.
  • Things always go wrong. We're always trying new ideas and new ideas always bring new challenges and new ways for things to go wrong.

Requirements

  • Flexible schedule: You will need to have availability from time to time during the work day to communicate with sponsors. It generally takes about 3-5 hours per week leading up to the event. About 4 weeks out it can go up to 10 hours or more a week as sponsors focus on the event.
  • Attention to detail: Making sure the details are right (or accounted for) are essential to being successful in this role.
  • Organization: Staying organized is key to keeping your sanity between all the different sponsors and all the different things they're doing.
  • Adaptability: Things will go wrong, hopefully in small ways and not blazing forest fire ways. You'll need to keep a cool head and deal with them effectively.

How to apply:

Send an email to scott@supportdriven.com with answers to the following questions:
1. Describe a time when things went terribly wrong and how you handled it.
2. How could this role help you take a step toward what you want to do next?
3. Are you in the Support Driven Slack? If so, what's your name there?

Apply

Location
Remote

Website
http://supportdriven.com

Culture

Support Driven is a community dedicated to support as a career. It's full of people that do and lead support from companies like Automattic to Zapier and everyone inbetween. The community is at the heart of everything we do - including our events.

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