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$70,000 yearly
Basecamp Remote
Sep 24, 2021
Individual Contributor
Basecamp is looking for two Support Representatives to join our EU and APAC teams in providing the best customer support around. We're only looking for candidates who live in the GMT time zone or east. About the Job You’ll be responsible for providing tremendous customer service and support via email for all versions of Basecamp and our other apps. You’ll make some customer calls, create and edit help documentation, run personalized demos, and teach some online classes. You’ll also have ample opportunities to carve out your own passion projects related to supporting our customers. Deep technical knowledge of computer programming is not a prerequisite. The ability to think beyond clearing cache and cookies in order to troubleshoot the specific issue that’s reported is essential. During training, you’ll be expected to be proactive in your process and learn quickly. Once fully up-to-speed (2-3 months), you’ll write about 75 emails per day. This is a significant volume, so be...