Our overall goal is simple: Provide a world-class customer experience. We achieve this through four critical channels: 1) the customer sales experience; 2) product excellence; 3) first-class delivery experience and 4) customer communication and service/support throughout and post-delivery.
Charles P Rogers & Co. is looking for a Customer Service, Team Manager to lead our remote-based customer service group to provide five-star customer service. You will be responsible for the coaching, development, performance and engagement of your associates. Success will be based on customer feedback, online ratings and service and economic metrics.
As a leader you will be an expert in articulating the Charles P Rogers products, mission and deeply understand the expectations of the CPR CS Contact Tenets; you will ensure your employees understand the important role they play in living the Contact Tenets and how their role supports the CPR's success.
Additionally, you will be...
Sep 14, 2020
Manager
Our overall goal is simple: Provide a world-class customer experience. We achieve this through four critical channels: 1) the customer sales experience; 2) product excellence; 3) first-class delivery experience and 4) customer communication and service/support throughout and post-delivery.
Charles P Rogers & Co. is looking for a Customer Service, Team Manager to lead our remote-based customer service group to provide five-star customer service. You will be responsible for the coaching, development, performance and engagement of your associates. Success will be based on customer feedback, online ratings and service and economic metrics.
As a leader you will be an expert in articulating the Charles P Rogers products, mission and deeply understand the expectations of the CPR CS Contact Tenets; you will ensure your employees understand the important role they play in living the Contact Tenets and how their role supports the CPR's success.
Additionally, you will be...
We are looking for a Community Manager to join our marketing team. If you are a self-driven, ambitious tech-savvy professional we would love to meet you!
Klaus is a conversation review (QA) platform for customer support teams that makes giving internal feedback easy and systematic.
Our hybrid team with offices in Tallinn has embraced the remote-first mindset from day one. We are growing quickly and are looking for a Community Manager to join our marketing team remotely from anywhere between UTC and UTC+5.
What you’ll be doing:
Developing the community strategy working closely with the marketing, partnerships, and sales teams
Building relationships with customers, industry professionals, and partners
Immersing yourself in our online community, driving engagement, and being known as the person that knows everybody and everything related to Klaus
Finding opportunities to bring Klaus to the attention of customer service decision-makers
Organizing and managing...
Oct 08, 2020
Manager
We are looking for a Community Manager to join our marketing team. If you are a self-driven, ambitious tech-savvy professional we would love to meet you!
Klaus is a conversation review (QA) platform for customer support teams that makes giving internal feedback easy and systematic.
Our hybrid team with offices in Tallinn has embraced the remote-first mindset from day one. We are growing quickly and are looking for a Community Manager to join our marketing team remotely from anywhere between UTC and UTC+5.
What you’ll be doing:
Developing the community strategy working closely with the marketing, partnerships, and sales teams
Building relationships with customers, industry professionals, and partners
Immersing yourself in our online community, driving engagement, and being known as the person that knows everybody and everything related to Klaus
Finding opportunities to bring Klaus to the attention of customer service decision-makers
Organizing and managing...
We are looking for a key member in our marketing team – Content Specialist. If you are creative and analytical, can see the big picture but also zoom in on the details, and consider yourself a little bit mad – then we would love to meet you.
Klaus is a conversation review (QA) platform for customer support teams that makes giving internal feedback easy and systematic.
Our hybrid team with offices in Tallinn has embraced the remote-first mindset from day one. We are growing quickly and are looking for a Content Specialist to join our marketing team remotely from anywhere between UTC and UTC+5.
What you’ll be doing:
Developing the content strategy working closely with the marketing, partnerships, sales, and product teams
Working on exciting projects across different channels (blog, external publications, email, social media, communities, and more.)
Planning, researching, and writing product- and marketing-related content
Identifying SEO opportunities, executing...
Oct 08, 2020
Individual Contributor
We are looking for a key member in our marketing team – Content Specialist. If you are creative and analytical, can see the big picture but also zoom in on the details, and consider yourself a little bit mad – then we would love to meet you.
Klaus is a conversation review (QA) platform for customer support teams that makes giving internal feedback easy and systematic.
Our hybrid team with offices in Tallinn has embraced the remote-first mindset from day one. We are growing quickly and are looking for a Content Specialist to join our marketing team remotely from anywhere between UTC and UTC+5.
What you’ll be doing:
Developing the content strategy working closely with the marketing, partnerships, sales, and product teams
Working on exciting projects across different channels (blog, external publications, email, social media, communities, and more.)
Planning, researching, and writing product- and marketing-related content
Identifying SEO opportunities, executing...
Lessonly is looking for a customer support pro who will serve on the front line of all customer communications,providing friendly and helpful support through all channels of communication--live chat, email, and phone. We’re developing a robust customer support program and your contributions will be foundational to establishing our support ethos, embody our values in interactions with our customer base, and capture valuable feedback so we can continue to improve our product.
Qualified candidates are experts in customer support with a demonstrated knack for building rapport with customers from diverse backgrounds and in a variety of situations. You develop and maintain leading product expertise, move fluidly between various tools and channels, and find the best solutions possible for our customers. You enjoy speaking with customers, and take pride in customer-facing work. You’ll be a great candidate if you are able to quickly identify and solve problems for customers, have...
Sep 29, 2020
Individual Contributor
Lessonly is looking for a customer support pro who will serve on the front line of all customer communications,providing friendly and helpful support through all channels of communication--live chat, email, and phone. We’re developing a robust customer support program and your contributions will be foundational to establishing our support ethos, embody our values in interactions with our customer base, and capture valuable feedback so we can continue to improve our product.
Qualified candidates are experts in customer support with a demonstrated knack for building rapport with customers from diverse backgrounds and in a variety of situations. You develop and maintain leading product expertise, move fluidly between various tools and channels, and find the best solutions possible for our customers. You enjoy speaking with customers, and take pride in customer-facing work. You’ll be a great candidate if you are able to quickly identify and solve problems for customers, have...
