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Jan 09, 2023
Manager
Senior Creator Support Manager (Remote) - North America time zone
Podia Remote
At Podia , we’re building the most creator-friendly platform on the planet to help people sell online courses, memberships, webinars, and digital downloads to their audience. One of the ways we’re doing that -- besides our awesome all-in-one platform -- is delivering the best support on the planet for creators, helping them with everything they need to be successful on what can be an extremely difficult, lonely journey as an entrepreneur. That means fast, friendly support for every one of our thousands of creators, and a relentless passion, across our entire team, for helping our creators succeed. We’re looking for an experienced customer support leader who can help take our support team to the next level of efficiency, performance, and success. 🙌 Here’s what you’ll do: Join the Support Leadership team (alongside the VP of Creator Support) and have a voice in team-level decisions that impact all members of the Support team, our creators, and potentially other...
Jan 06, 2023
Individual Contributor
Creator Support Agent (Remote) - Eastern Time, Tuesday - Saturday
Podia Remote
We're hiring for a Tuesday - Saturday schedule in Eastern Time (9am - 6pm ET). At Podia , we’re building the most creator-friendly platform on the planet to help people launch their free website, sell online courses, digital downloads, community subscriptions and more. The Creator Support team plays a key part in our creator-friendly reputation by helping creators succeed in launching and growing their businesses. In fact, our support is a top reason creators cite for using Podia. We’re looking for a super-friendly and tech-savvy person to join us! 🙌 Here’s what you’ll do: Develop a solid foundation in our products and best practices for using Podia in order to be experts for our creators ✨ Respond courteously, effectively, and quickly via chat and email to creators’ questions, meeting or exceeding our team’s Service Level Agreements and CSAT goals 🚀 Troubleshoot and log bug reports with our developers, keeping creators updated along the way 🔍 Migrate creators...
Jan 24, 2023
Individual Contributor
Customer Success Specialist
$60,000 - $65,000 yearly
Tourism Technology Co. Remote (Canada)
Who we are? The Tourism Technology Co. is a SaaS business with offices in Toronto and Montréal. We specialize in developing innovative software solutions for the tourism industry — from Destination Management Organizations to independently-owned businesses. About the Role You’ll be joining our close-knit team at an exciting time in our history. We are currently in the process of scaling our first product, Booker, an embeddable booking engine tailor-made for independent tourism operators. As we go to market, we’re looking for an experienced Customer Success Specialist to join our founding team. In this role, you’ll be responsible for onboarding and supporting our customers day-to-day while also setting up processes to scale those efforts long-term. We’re looking for an agile, collaborative colleague who’s eager to take on new challenges and comfortable with the speed and diversity of tasks that comes with launching a start up. As our first Customer Success Specialist,...