Matomo

At InnoCraft, we offer analytics products & services to enable our users to grow their business. We believe in openness, privacy and 100% data ownership. Our mission is to liberate analytics and we are passionate about measuring for success. That’s why we created Matomo Analytics, the leading open source analytics platform used on more than 1 million websites and apps in over 150 countries, available in more than 50 languages. The Matomo platform collects, stores and processes a lot of information: hundreds of millions of data points each month. We create intuitive, simple and beautiful reports that delight our users.

Jan 11, 2022
Individual Contributor
$40,000 - $60,000 yearly
Matomo Remote (Must be within 4 hours of New Zealand timezone (NZST))
We’re looking for a Web Support Technician to join our growing team with the goal of making our customers successful. We are the creators of Matomo , the leading open source web analytics solution that gives people full control of their data and built-in privacy. If you love solving tech problems, enjoy working with all types of customers from around the world (startups to corporations), and love variety, this job has it all. The Web Support Technician contributes to the team’s mission of making customers successful and enabling them to realize business value, so they remain customers for life. We have high expectations around giving our customers quick, accurate, and awesome support so they can focus on doing what they do best. In addition to answering customer questions about our website analytics solutions, support tasks include leading projects to drive efficiency, documenting knowledge so customers can self-solve questions, and develop tools that allow our client to be more...