Bandcamp

Bandcamp is seeking an experienced, empathetic and data driven Director of Support to lead our much beloved, and growing, customer support team. The Director will build and expand on our current support structure to enhance the quality and e ffi ciency with which we resolve questions and problems raised by our global community of artists, labels, and fans. Bandcamp is a global music community where fans discover great music and directly support the artists who make it. Artists have earned over a half-billion dollars on Bandcamp. We believe that music is an indispensable part of culture, and for that culture to survive, artists must be compensated fairly and transparently for their work. You will: Lead a team of Support Managers, helping them manage and support a growing team of Support Specialists who respond to over 80,000 support requests each year Optimize how we respond to support requests and how we manage our support inbox Develop a...