Help Scout empowers customer-centric businesses with software that serves people in the most human, helpful way.

Help Scout Remote
Oct 04, 2021
Individual Contributor
Over 12,000 businesses in 140 countries use Help Scout to serve their customers in a human, helpful way. Help Scout’s Product Support Analyst (PSA) team is at the heart of what drives us — our customers.  With their deep understanding our customers and product, PSAs maintain a valuable partnership between our support and product teams. They represent the voice of the customer by providing our product team with actionable, data-driven insights used to make customer-centric prioritization decisions. They also work in our support queue where they gain insight on trends directly from customers and ensure their teammates have the resources and expertise needed to provide best-in-class support as the product changes. Our ideal hire is motivated by   what we’re doing as a company , believes in the value of quality technical support as a career, is eager to partner with our Product team, and champion our customers as we decide which problems to solve. It’s an opportunity to be a member...