Multis provides financial services for companies holding euros, dollars, and cryptocurrencies. We are building the best crypto wallet designed for businesses who need to scale, move fast, make the most of their crypto and fiat currencies. We're helping these companies to shape a global and borderless economy through Decentralized Finance (DeFi)!

We're a team of happy and passionate crypto-dreamers: Thibaut (CEO) and Greg (CTO), with backing from world-class US and European investors like Y CombinatorCoinbase Ventures and eFounders. The company is incorporated in San Francisco but we're working from Europe for now. 

Nov 17, 2021
Lead
$50,000 - $70,000 yearly
Multis Remote (USA)
💡Mission You'll take care of all things customer-facing at Multis. This means you'll be the person delivering white-glove support to some of the most innovative crypto start-ups and DAOs- from onboarding to troubleshooting. You'll help us provide exceptional support to swiftly resolve customer concerns, issues, and requests. Documenting and anticipating where our customers need the most help to develop best practices and customer enablement materials. You'll find ways to scale your capacity- through guides, how-to videos, emails, knowledge base articles or anything else making it easier to serve our growing customer base. We plan on building a US-based Customer Success team around you. ⛳ Responsibilities Handle the company communication with our users and customers (newsletter, product launches/updates, support) Proactively manage and nurture customer adoption, retention and guide our users to their defined outcomes of success Contribute to building a self-served...