Welcome to the home of small-dollar donors. We’re proud to build the fundraising tools that thousands of groups and millions of grassroots donors use to make their voices heard and transform power structures in our country.

As a nonprofit, we’re driven by the belief that our democracy works better when more people participate in civic life and when our campaigns and nonprofits are powered by the people they serve. That’s why we’ve built a powerful online fundraising platform for Democratic candidates up and down the ballot, progressive organizations, and nonprofits. Our tools make it possible for anyone to build a grassroots campaign or movement and give donors an easy and secure way to support their favorite candidates and causes.

How ActBlue Works

We want as many groups as possible to be able to create strong grassroots fundraising programs. Our platform is available to Democratic candidates and committees, progressive organizations, and nonprofits that share our values for no cost besides a 3.95% processing fee on donations. And we operate as a conduit, which means donations made through ActBlue to a campaign or organization are considered individual donations. You can read more about our structure here.

We take care of building fundraising tools and technology so the groups using our platform can focus on engaging and communicating with their supporters — we don't fundraise, donate, or send texts or emails on behalf of any group. And as a nonprofit ourselves, we’re funded by our own amazing small-dollar donors!

Why Tens of Thousands of Campaigns and Organizations Trust Us

We work year-round, so even when campaigns end, our innovation continues. Our engineers are constantly A/B testing our contribution forms, creating new features, and staying on top of the latest advances in online security. And millions of donors can give to any group using our platform with a single click because they’ve saved their payment information through our ActBlue Express feature.

The best part? All of our tools and features come standard for any group using our platform, so a local food bank or candidate for school board can benefit from the same fundraising tools used by someone running for president. And we don’t leave folks to figure out our tools on their own! We have a dedicated donor support team, and our digital fundraising experts are ready to share their knowledge and work with fundraisers directly by providing trainings, insights, and other assistance.

Want to Join the Team?

It takes all kinds of people to power the small-dollar donor movement, and our growing team reflects that. We’re driven, creative, and collaborative people at the intersection of politics, tech, and advocacy. Learn more about our opportunities here!

Questions? You can find more information about us here!

ActBlue Remote (Georgia, Maine, Maryland, Massachusetts, New York, Oregon, Rhode Island, Texas, Virginia, Washington DC)
Jan 31, 2020
Individual Contributor
WHO WE ARE: ActBlue builds and maintains a powerful online fundraising platform for Democratic campaigns, progressive organizations, and nonprofits working to create a better future. We put power in the hands of small-dollar donors by making it easier for grassroots supporters to make their voices heard and by helping thousands of groups — from presidential candidates to environmental organizations — build people-powered movements. We’re a nonprofit organization, and our team has a big impact on the future of our country. Each and every one of us, from the political activists to the tech innovators to the customer service pros, is fully committed to our mission. We're excited to grow this team and get ready to take on even bigger challenges as we look toward 2020 and beyond. You would be joining a fully remote Donor Support Team nested in the Customer Service Department. We are a diverse group of people with bright minds, different backgrounds, and a variety of skill sets. We believe that diversity creates a stronger team, brings more ideas to the table, and allows us to approach solutions from different angles.  THIS ROLE: The Donor Support Team is a critical piece of ActBlue’s work to democratize power in this country through small-dollar fundraising and empowering donors. This rapidly growing team supports our donors seven days per week, 365 days per year, and has remote team members across the country from Portland, Maine to Portland, Oregon. They help donors and offer efficient, accurate, and friendly service in every interaction. To achieve our goals and continue providing the best support in the business, we are looking for several Donor Support Associates to join us. This team will work on the front line of support, serving millions of small-dollar donors giving through ActBlue.  YOU WILL: Provide day-to-day donor support.  Respond to incoming email messages.  Transcribe voicemails and return phone calls.  Monitor a queue of contributions needing further review.  Proactively provide donor support and outreach as needed.  Tackle other tasks and projects as assigned by Donor Support Managers. YOU ARE:  A great communicator: You’ll be in contact with many people every day — candidates for this position should enjoy constant communication not just with our donors but also with their teammates.  Comfortable going solo: While you’ll be working in a larger team, most of your day-to-day work will be independently driven and managed.  Experienced in customer service: We’d love to bring someone on board who has experience with and enjoys providing customer support to people on a daily basis. Highly detailed: You proofread, reread, and triple-check your work. You understand that details play a large role in setting a project up for success. Goal-oriented: We have goals as a team and we work hard to consistently meet and exceed. Organized and efficient over the phone and via email: The person in this role will be responding to a high volume of emails and calls each day and will regularly be problem-solving with customers over the phone. A strong tracker: This role will be responsible for monitoring, tracking, and appropriately escalating possible technical issues. YOU WILL SUCCEED IN THIS ROLE IF: You have a passion for helping people and show this with empathy, compassion, and humor (we love GIFs!). You’re productive working from home and like using technology to work smarter and more efficiently. You are comfortable with change, growth, and a fast-paced environment. You like making connections with your teammates and thrive by giving and receiving peer-to-peer support. Diversity, Inclusivity, and Equity are some of your favorite words. You bring a hands-on, solution-oriented approach to feedback and challenges. You are creative and able to think outside of the box . LOCATION & COMPENSATION: This is a fully remote position. ActBlue offers generous, competitive hourly compensation, and provides  fully paid and trans-inclusive health, dental, and vision insurance and an employer-sponsored 401k contribution plan.  ActBlue will also provide the technology and hardware needed to do the job.  At this time, ActBlue is only authorized to hire staff in the following states: Georgia, Maine, Maryland, Massachusetts, New York, Oregon, Rhode Island, Texas, Virginia, Washington DC We will only consider applications from people who will be working remotely full time from one of those states. We are looking for folks with interest in and availability for a non-traditional full-time (40 hours) work schedule, including weekends and hours outside the EST business day. Please let us know in your cover letter what your general availability is. This position requires a commitment through January 2021.  ActBlue is an equal opportunity employer and does not discriminate against candidates on the basis of race, ethnicity, religion, sex, gender, sexual orientation, gender identity, disability status, or veteran status. Women, people of color, LGBTQIA2S+ individuals, and members of other minority or marginalized groups are strongly encouraged to apply. ActBlue cannot at this time sponsor work visas.