Ecamm Network

Ecamm is a small Mac software company which has grown over the last 20 years into a market leader in Mac software products. Thousands of Mac users rely on our products every day. We make products such as PhoneView, iGlasses, Call Recorder and our flagship live streaming software Ecamm Live. 

$14.00 - $16.00 hourly
Ecamm Network Remote
Mar 25, 2020
Individual Contributor
Ecamm is a small Mac software company which has grown over the last 20 years into a market leader in Mac software products. Thousands of Mac users rely on our products every day. We make products such as PhoneView, iGlasses, Call Recorder and our flagship live streaming software Ecamm Live.  Our headquarters is in North Andover, MA, but we're accepting applications from candidates who are in the US and eligible to work here. In this position you will be working with our team and our customers to provide support via email, chat and occasionally in our Facebook community group. You will be our Tier 1 support answering basic questions and escalating more challenging technical issues to other members on our team. We’re offering 30-35 hours a week for a 90-day trial period. After a successful trial period the position will become a full-time, salaried position. Our team is looking for the right fit for our somewhat casual company culture. While we are looking for technical and customer service experience, we also value hard-working, quick learners with strong work ethics who are ready to roll-up their sleeves and jump into learning about everything that is Ecamm.  Responsibilities  Assist customers via chat and email Escalate issues to other team members to ensure quick and efficient replies  Identify customer needs and guide them to our support articles and tutorials  Cancel or upgrade subscriptions  Process refunds Create and send invoices  Other tasks as assigned  Requirements  Proven customer support experience  Broad understanding of Mac computers Experience with support ticketing software a plus  Own a Mac Computer (laptop or desktop) Willingness to work some hours outside the typical 9-5 office hours (nights and weekends)  Excellent written communication skills Ability to multi-task, prioritize and manage time effectively  Customer orientation and ability to adapt/respond to different types of characters Proven experience working remotely  Technical savvy, quick learner Access to high-speed internet  To apply please send your cover letter and resume to  work@ecamm.com. Please note: resumes submitted without a cover letter will not be considered.  We’re offering $14-$16/hour DOE