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Support Driven
Jul 20, 2022
Individual Contributor
Social Media Manager
$20.00 - $35.00 hourly
Support Driven
A Social Media Manager, oversees a company’s interactions with the public through implementing content strategies on social media platforms. Their duties include analyzing engagement data, identifying trends in customer interactions and planning digital campaigns to build community online. At Support Driven our main social channel IS our Slack Community. We have a brand voice and tone guide and a thoughtful approach to communicating to and with our community. Additionally this role will be responsible for planning, executing, and reporting on campaigns that our partners contract with us to run to our community. Guiding the partners campaigns to fit our brand standards as well! Our community always comes first. Social Media Manager duties and responsibilities : The Social Media Manager focuses on increasing brand awareness through the effective use of social media outlets. A Social Media Manager is tasked with several key duties, such as: Learning our brand...
37signals
Aug 08, 2022
Individual Contributor
Customer Service Representative
$70,000 yearly
37signals Remote
37signals   is looking for a Customer Support Representative to join our team in providing the best customer support around. We're only looking for candidates who live in the Asia-Pacific region. About the Job You'll be responsible for providing tremendous customer support via email and chat for all versions of   Basecamp   and   HEY . While email support will be the majority of your day, you'll also hop on customer calls and chats when needed, create and edit help documentation, teach some online classes, and work on other projects as they come up. You'll also have opportunities to carve out your own passion projects related to supporting our customers. Deep technical knowledge of computer programming is not a prerequisite. The ability to think beyond clearing cache and cookies in order to troubleshoot the specific issue that's reported is essential. During training, you'll be expected to be proactive in your process and learn quickly. Once fully up-to-speed (2-3...
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