Our overall goal is simple: Provide a world-class customer experience. We achieve this through four critical channels: 1) the customer sales experience; 2) product excellence; 3) first-class delivery experience and 4) customer communication and service/support throughout and post-delivery.
Charles P Rogers & Co. is looking for a Customer Service, Team Manager to lead our remote-based customer service group to provide five-star customer service. You will be responsible for the coaching, development, performance and engagement of your associates. Success will be based on customer feedback, online ratings and service and economic metrics.
As a leader you will be an expert in articulating the Charles P Rogers products, mission and deeply understand the expectations of the CPR CS Contact Tenets; you will ensure your employees understand the important role they play in living the Contact Tenets and how their role supports the CPR's success.
Additionally, you will be...
Sep 14, 2020
Manager
Our overall goal is simple: Provide a world-class customer experience. We achieve this through four critical channels: 1) the customer sales experience; 2) product excellence; 3) first-class delivery experience and 4) customer communication and service/support throughout and post-delivery.
Charles P Rogers & Co. is looking for a Customer Service, Team Manager to lead our remote-based customer service group to provide five-star customer service. You will be responsible for the coaching, development, performance and engagement of your associates. Success will be based on customer feedback, online ratings and service and economic metrics.
As a leader you will be an expert in articulating the Charles P Rogers products, mission and deeply understand the expectations of the CPR CS Contact Tenets; you will ensure your employees understand the important role they play in living the Contact Tenets and how their role supports the CPR's success.
Additionally, you will be...
As the Customer Experience Team Lead, you’ll be on the ground floor as we launch a new brand that aims to tackle a massive opportunity within the personal care market. You’ll lead interactions with our customers, ensuring that they have an effortless interaction and outstanding experience. You’ll also support the strategic scoping of all aspects of our CX operation as we grow and scale our team with the rest of the business. Just as importantly, over time you’ll develop and manage a team of high-performing, talented Associates, based within our headquarters.
Oct 22, 2020
Lead
As the Customer Experience Team Lead, you’ll be on the ground floor as we launch a new brand that aims to tackle a massive opportunity within the personal care market. You’ll lead interactions with our customers, ensuring that they have an effortless interaction and outstanding experience. You’ll also support the strategic scoping of all aspects of our CX operation as we grow and scale our team with the rest of the business. Just as importantly, over time you’ll develop and manage a team of high-performing, talented Associates, based within our headquarters.
Lessonly is looking for a customer support pro who will serve on the front line of all customer communications,providing friendly and helpful support through all channels of communication--live chat, email, and phone. We’re developing a robust customer support program and your contributions will be foundational to establishing our support ethos, embody our values in interactions with our customer base, and capture valuable feedback so we can continue to improve our product.
Qualified candidates are experts in customer support with a demonstrated knack for building rapport with customers from diverse backgrounds and in a variety of situations. You develop and maintain leading product expertise, move fluidly between various tools and channels, and find the best solutions possible for our customers. You enjoy speaking with customers, and take pride in customer-facing work. You’ll be a great candidate if you are able to quickly identify and solve problems for customers, have...
Sep 29, 2020
Individual Contributor
Lessonly is looking for a customer support pro who will serve on the front line of all customer communications,providing friendly and helpful support through all channels of communication--live chat, email, and phone. We’re developing a robust customer support program and your contributions will be foundational to establishing our support ethos, embody our values in interactions with our customer base, and capture valuable feedback so we can continue to improve our product.
Qualified candidates are experts in customer support with a demonstrated knack for building rapport with customers from diverse backgrounds and in a variety of situations. You develop and maintain leading product expertise, move fluidly between various tools and channels, and find the best solutions possible for our customers. You enjoy speaking with customers, and take pride in customer-facing work. You’ll be a great candidate if you are able to quickly identify and solve problems for customers, have...
