Role Synopsis
The Loyalist is on the lookout for a well-rounded individual to lead our growing customer service team. In this role you'll lead process-building and personnel coaching, in addition to aiding in some actual service; these are the pillars of a holistic customer experience role. You'll use data and insights to help identify areas of customer service that we can improve for our customers, and you'll manage a team of 5-7 employees on the CX team, working cross-functionally to generally improve the synergy with which our various teams work together, and how our teams work with the outside world.
The Role 1. Lead the execution of strategic projects and serve as the Customer Experience team’s point person for company-wide initiatives
2. Support the Customer Experience team's strategic planning, including managing the annual operating plan, coordinating across departments, and measuring and communicating progress to stakeholders.
3. Analyze feasibility...
Jul 20, 2021
Manager
Role Synopsis
The Loyalist is on the lookout for a well-rounded individual to lead our growing customer service team. In this role you'll lead process-building and personnel coaching, in addition to aiding in some actual service; these are the pillars of a holistic customer experience role. You'll use data and insights to help identify areas of customer service that we can improve for our customers, and you'll manage a team of 5-7 employees on the CX team, working cross-functionally to generally improve the synergy with which our various teams work together, and how our teams work with the outside world.
The Role 1. Lead the execution of strategic projects and serve as the Customer Experience team’s point person for company-wide initiatives
2. Support the Customer Experience team's strategic planning, including managing the annual operating plan, coordinating across departments, and measuring and communicating progress to stakeholders.
3. Analyze feasibility...
For owners and operators of commercial real estate, HqO is an end-to-end tenant experience (TeX) operating system and data and analytics platform that strengthens relationships with current and prospective tenants. We unlock business value for owners while bringing property management, marketing, and leasing teams closer to their customers. For building occupants, HqO is an award-winning tenant app connecting employees to the communities in and around their building and empowering them with tools to control their workday. Join our story and help empower our customers to build a stronger community in offices worldwide.
Our core values of “Let’s Go” (Learning, Excellence, Truth, Speed, Goodness, Ownership) define our culture and push us to be our best. We’re excited to grow our team and learn from people that want to make a difference. If you love what you do and you’re interested in being part of our journey, we want to hear from you.
Create laser focused processes and reduce...
Jun 18, 2021
Manager
For owners and operators of commercial real estate, HqO is an end-to-end tenant experience (TeX) operating system and data and analytics platform that strengthens relationships with current and prospective tenants. We unlock business value for owners while bringing property management, marketing, and leasing teams closer to their customers. For building occupants, HqO is an award-winning tenant app connecting employees to the communities in and around their building and empowering them with tools to control their workday. Join our story and help empower our customers to build a stronger community in offices worldwide.
Our core values of “Let’s Go” (Learning, Excellence, Truth, Speed, Goodness, Ownership) define our culture and push us to be our best. We’re excited to grow our team and learn from people that want to make a difference. If you love what you do and you’re interested in being part of our journey, we want to hear from you.
Create laser focused processes and reduce...
