Are you passionate about implementing best practices to improve learning outcomes? Does the opportunity to empower others in successfully supporting students and educators energize you? Are you a tireless customer advocate? If so, we want to talk to you about leading the Customer Success team at Soomo Learning.
The Customer Success team at Soomo provides onboarding, implementation, support, and account management for the institutions, instructors, and students who use our courseware. We strive to make onboarding and implementation as smooth as possible for each customer while also upholding best practices and offering support to help them meet their goals for learning outcomes.
The Director ensures that the instructor support and student support teams work together to outfit educators and their students with the best learning experience possible. In addition, the Director tenaciously represents the voice of the customer to other departments within Soomo in order to keep the organization aligned with the goals of maintaining customer satisfaction, improving client retention, and increasing student success.
This is a senior-level, full-time position in a small, collegial company. Because we are still nimble and constantly innovating, our daily work varies as we learn more every term about how to better support students. The one thing that doesn’t change is our commitment to radically improving the college course experience for tens of thousands of students each year.
Because we create and support online applications, we use numerous web-based tools in our internal processes, and so a certain degree of familiarity with modern digital technology is assumed.
Soomo is committed to protecting the health and well-being of our employees, and we have been closely monitoring data on the coronavirus pandemic since early March. All employees, including new hires, are encouraged to work from home until at least January, and we have safety protocols in place for those who wish to work in the office.
If you feel this opportunity is a good match for your skills and interests, please submit your resume and a cover letter to firstname.lastname@example.org explaining why you think Soomo would be a good fit for you.
EQUAL OPPORTUNITY EMPLOYER
Soomo Learning is most certainly an equal opportunity employer, and we are actively seeking applicants from diverse backgrounds. Throughout the hiring process, candidates for all roles are considered without regard to race, gender, religion, ethnicity, disability, age, sexual orientation, or any other characteristic protected by law.