About The Role
Our ever-expanding and always-improving Support Team needs a new manager.
Our Support Team is one of the primary ways we carry out our company motto, which is: We love our churches, we love our team, we love our products. We are looking for someone to join us in providing quality answers to our customers through helpful, friendly, and revolutionary customer support!
You have experience.
Preferably in a similar role (customer service, customer support/experience) and working with/managing people remotely.
You’re a leader.
Someone who inspires, motivates, and coaches people to be the best versions of themselves and isn’t afraid to jump in and help get things done. You put in the time to understand the strengths and weaknesses of those who report to you, providing ways to magnify their strengths and give feedback to improve their weaknesses.
You’re passionate about great products and excellent customer service.
We believe our products and support team are the best at what they do. But that doesn’t mean that we’re complacent. We’re constantly improving! Each of our support agents contributes to the development of their team and the culture of Planning Center.
You have excellent communication skills.
Most of our support is through written communication, and all of our support team works from home across different timezones. Clear and concise communication is paramount to conveying the heart of Planning Center to our teammates and customers.
Things You'll Do
Please attach your resume along with a cover letter explaining:
Work from Anywhere in the USA
We are dedicated to hiring the best talent available and will offer the option to work remotely for the right person. We fly our remote team into the office once every quarter, so you can enjoy the nice California weather and connect with the rest of the team (60% of which is remote).
The things you need to get your job done - laptop, monitor, standing desk, chair - all on us!