What We Do
Outlier.org (from the co-founder of MasterClass) is reimagining higher education as a resource that is accessible, equitable, and affordable for everyone. We have developed the world's best online, for-credit university-level courses, taught by some of the most celebrated educators in the world. Our courses employ cinematic content powered by cutting-edge cognitive science to create an immersive, student-friendly learning experience that delivers game-changing student success levels. We are a quickly-growing team working on a dual mission: Increase access to quality college education and dramatically reduce student debt.
Who We Are
Outliers are kind, curious, creative, and resourceful. We are a passionate multidisciplinary team working to increase access to quality education for everyone. We believe in using the scientific method and evidence-based conclusions. We respect intuition and art. We give credit where credit is due. We hold one another to high standards. We value constructive feedback. We love to try new things. We take our work seriously, not ourselves. We work hard and go above-and-beyond to ensure great student outcomes and we strongly believe in taking care of ourselves and making sure we stay healthy to continue to pursue our mission as best we can.
Are you an Outlier?
About the team
This team serves as the first point of contact for prospective students and their influencers as they are exploring Outlier’s offerings. The goals of this team are to help prospective customers understand how Outlier can meet their needs and support them throughout the evaluation and enrollment process. To achieve these goals, we respond timely to prospective students’ inquiries, provide guidance and suggestions, and conduct outreach to promote Outlier and recruit prospective students.
You will have the unique opportunity to join a dynamic team and help shape the future of how Outlier will engage and serve its prospective students. You will partner closely with Marketing and Student Success as well as other internal teams to ensure a seamless transition from customer to Outlier student through setting processes, procedures, customer service standards, and ensuring their delivery to all prospective students and their influencers.
This role reports to the Director of Student Success and is a remote, contract-to-hire position. As a contractor, you will need to have access to a computer, webcam, and a stable internet connection.
What You'll Do
Please note: Outlier.org hopes to recruit and advance qualified minorities, women, LGBTQ, persons with disabilities, and veterans, among others—we welcome and encourage all applicants. One of Outlier.org’s goals is for our team and culture to reflect the diverse student populations we serve. We remain committed to recognizing the best talent wherever it may be.
We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of Outlier not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, layoff, termination, working conditions, transfer, job assignment, and benefits.