Thousands of businesses use Healthie's software every day to help their clients live healthier lives, rooted in prevention and long-term care. As a technical support specialist, you're at the heart of what drives us - helping our customers find success on our platform so that they can better help their clients.
You'll have a substantial impact on the company and our mission in a number of ways:
*Help our providers (and their clients) learn the best ways to use Healthie
*Serve as a customer advocate to Healthie's Product Team
*Build processes & operations to refine our internal systems
Our ideal hire believes in the value of delivering exceptional technical support experience and is eager to contribute to the success of our customers. As someone who is first in line to help current and prospective customers, your understanding of the product will be incredibly valuable.
Day to day
You will work out of our main support queue, as our entire team does, to answer questions via e-mail and chat. You'll also have a Calendly link to support customers on Zoom meetings as needed.
You'll become an expert in all areas of the product and help our team troubleshoot potential bugs, document feature requests, update FAQ articles, and escalate inquiries to the rest of our support team accordingly.
Career Growth Opportunities
There is strong opportunity for career growth stemming from experience as a technical support specialist, as you wil lbe sitting at the intersection of Customer Success, Product, Marketing, and Sales. As you excel in your role, we will find opportunities for advancement in any number of our departments as we continue to scale out our core team.