Customer Success Advocate

$35,000 - $50,000 yearly
  • Vive Benefits, Inc.
  • Remote (Work form Home)
  • Nov 07, 2021
Individual Contributor Full Time Customer Success Customer Support Knowledge Management Remote - US

Job Description

Vive Benefits is a fast-growing start-up working to make healthcare more affordable. We build technology and financing solutions to optimize how our members use their health benefits such as High Deductible Health Plans and Health Savings Accounts. Our team is committed to modernizing access to healthcare and we need your genius to help make it happen.

 

Position Overview

We are looking for Customer Success Advocates, to provide outstanding customer support by building a strong relationship with existing and prospective members. In doing so you protect and build brand awareness and cultivate a concierge level benefit.

Responsibilities

  • Act as the member’s primary point of contact for all inquiries
  • Direct customer communication via email, chat, and telephone
  • Develop and maintain strong customer relations while projecting professionalism
  • Provide information about their benefit with Vive
  • Handle inquiries in an accurate and timely manner
  • Manage customer complaints with a calm demeanor and involve the manager if necessary
  • Communicate, coordinate, and support sales, engineering with customer-related projects/requests
  • Account Management if requested
  • Other assignments as necessary

 Skills

  • Bachelor’s Degree preferred, or equivalent combination of education and experience
  • At least 2 years of prior customer service experience required
  • Zendesk experience a plus
  • Strong written and verbal communication skills
  • Customer-driven with a positive, professional, and can-do attitude
  • Strong organizational skills with the ability to multi-task with attention to detail and accuracy
  • Strong analytical, decision making and problem-solving skills
  • Basic math skills (addition, subtraction)
  • Proficient in the use of Word, Excel or Google sheets, etc. 

Benefits:

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • 401k
  • Work at Home Stipend
  • Disability Insurance
  • Life insurance
  • Paid time off

 Work Location:

  • Remote, but must physically live in and be eligible to work in the US