Social Media Manager

$20.00 - $35.00 hourly
  • Support Driven
  • Jul 20, 2022
Individual Contributor Part Time

Job Description

A Social Media Manager, oversees a company’s interactions with the public through implementing content strategies on social media platforms. Their duties include analyzing engagement data, identifying trends in customer interactions and planning digital campaigns to build community online. At Support Driven our main social channel IS our Slack Community. We have a brand voice and tone guide and a thoughtful approach to communicating to and with our community. Additionally this role will be responsible for planning, executing, and reporting on campaigns that our partners contract with us to run to our community. Guiding the partners campaigns to fit our brand standards as well! Our community always comes first.

Social Media Manager duties and responsibilities :

The Social Media Manager focuses on increasing brand awareness through the effective use of social media outlets.

A Social Media Manager is tasked with several key duties, such as:

  • Learning our brand standards, tone & voice so that all campaigns regardless of source align with our community’s interests and values
  • Using our own Slack community as the main social channel
  • Using LinkedIn, Twitter as extensions of the Support Driven Community
  • Using social media marketing tools to create and maintain the company’s brand Working with marketing and editorial to develop social media marketing campaigns for Support Driven Interacting with the community via the company’s social media accounts
  • Setting key performance indicators (KPIs) for social media campaigns, such as targets for a certain number of shares or likes and measuring a campaign’s performance against the KPIs
  • Work with the marketing manager to intake campaign requests, plan their execution, schedule them, and execute them to the specifications in the contract
  • Working with our partners to develop social media campaigns to get them in front of our community. Communicates with partners and sponsors about scheduling, FAQs, and shares results of campaigns.
  • Monitor, measure, and report the campaigns results to the partner
  • Ensure campaign implementations follow organizational guidelines Improve new campaigns using data and feedback from existing and previous projects

Requirements -

  • 2-3 years previous or relevant experience in Social Media Management
  • Native English - Written and Verbal