6 jobs found

Position Title:   Customer Success Agent Main Thing You’ll Do:   Respond to support requests, troubleshoot customer issues and help our customers utilize our products to their maximum potential. Other Important Things You’ll Do: Report on common issues Keep track of feature requests for our products Improve our customer service process Hours:   15 hours/week Schedule:   Monday–Friday, 3 hours per day, preferably between 8am–5pm PST. The schedule is flexible, but a relatively consistent schedule is preferred. We’re also open to the possibility of a weekend day. Location:   Anywhere in the US! You’ll be working remotely. We unfortunately can’t accept applicants from outside the US. Starting Date:   October 2020 We Are Looking for a Person Who: Is a ridiculously good communicator, particularly in writing – this is non-negotiable because this position is remote and   strong communication is a must Genuinely enjoys customer service and...

WHO WE ARE: ActBlue builds and maintains a powerful online fundraising platform for Democratic campaigns, progressive organizations, and nonprofits working to create a better future. We put power in the hands of small-dollar donors by making it easier for grassroots supporters to make their voices heard and by helping thousands of groups — from presidential candidates to environmental organizations — build people-powered movements. We’re a nonprofit organization, and our team has a big impact on the future of our country. Each and every one of us, from the political activists to the tech innovators to the customer service pros, is fully committed to our mission. We're excited to grow this team and get ready to take on even bigger challenges as we look toward 2020 and beyond. You would be joining a fully remote Donor Support Team nested in the Customer Service Department. We are a diverse group of people with bright minds, different backgrounds, and a variety of skill...

Howdy 👋 We’re the folks at SkyVerge , where we build products (like WooCommerce Memberships and Jilt ) that help over 100k+ eCommerce brands grow and manage their businesses. Our team is 100% remote, with 36 people distributed all over the world. We’re looking for a friendly, talented Customer Support Specialist to join our team and help support our entire suite of products: a suite of WordPress plugins for WooCommerce, and Jilt, an email marketing platform built for eCommerce. You’ll be the first point of contact for hundreds of thousands of eCommerce stores, helping them with problems, and answering questions. As part of a small team, you'll likely get your hands dirty with a little bit of everything.  You should be... Excited to be on the customer’s team -- you’ll need to understand and empathize with their problems before you start fixing things A self-starter, capable of working independently  Dedicated to constant experimentation...

Position Specs: Full time, $55K-$65K/yr 100% remote Unlimited vacation & sick days. Full family health benefits. What we're up to: Online education is broken. Just 3% of people get results from the typical information product. In other words, it's a $200B+ industry with a 3% success rate and we decided to do something about it. Our cutting-edge course delivery platform (LMS) allows anyone with something to teach to gamify their knowledge, expertise, experience and training so that 10-30 times more students get results over typical information products. Our community is a wonderful mix of online course creators and entrepreneurs who are changing the world and they need support to use our product to its best potential. We just released our V2 to the world, and we're growing FAST. We currently have around 400 users and we project more than 2,000 before the end of the year! We need help fast! About You. First and foremost: you have 5+...

 💡 The Opportunity Are you passionate about problem-solving? Do you get a thrill out of being a Customer Hero?  If that’s the case, this is a fantastic opportunity for you to join a fast-growing company in an exciting space (social media) and be a part of Sendible’s support team! We are looking for our next Customer Hero who is an articulate, detail-oriented, and people-loving problem solver to form part of the Customer Support team, ensuring that an excellent standard of service and a high level of user satisfaction is maintained at all times.  As a Customer Hero, your day will be varied and constantly changing. You will be working across all teams including Sales, Marketing, Customer Success, Product and Development to resolve bugs, user queries and flagging any great opportunities to help grow the platform.   We are committed to building an inclusive, supportive place for you to do the best and most rewarding work of your career.  🤝 About You  2+ years of experience...