3 jobs found

INTRODUCTION WP Buffs is the very best 24/7 technical support partner for any individual, business or organization with a WordPress website. Building strong and long-lasting relationships with our customers is our highest priority. We're looking to add driven people to our team who are obsessed with making customers and partners happy, being a core member of an ambitious team and a creating a digital world filled with magnificent WordPress websites. If this sounds like you, read on! MISSION Your mission, should you choose to accept it, is to make WordPress headache-free for all WP Buffs customers and partners and turn our customers, partners and the entire WordPress space into raving WP Buffs fans! TECHNICAL SKILLS You don't need to be a senior support technician with 20 years of experience. But you do need to know enough WordPress to manage a team of developers and support knowledge to keep reply and resolution times low. You also need to love solving...

The Customer Success team is responsible for creating solutions and providing excellent experience for every customer.   As a Customer Success Engineer you will be working with new and existing customers in a highly technical capacity, ensuring successful  onboarding  of new customers and  continued success  for existing valued customers. As a Senior Customer Success Engineer at Fivetran you will: Respond to the tickets/issues that are escalated by Fivetran customers, Account Managers and CSE team members Attend in-person meetings with clients to analyze, troubleshoot and diagnose issues with Fivetran platform and connectors Escalate issues within desired timeframe (Escalation SLA’s) to the Engineering and Product organization Help document Knowledge Base articles that act as references for CSE team members  Provide a deeper understanding of the issue and workarounds to our customers Full ownership of major issues and customer challenges: debugging...