YOUR MISSION
The Support Hero can be based anywhere in Europe or the East Coast (USA). He-she provides assistance and technical support to Agorapulse clients in English. Support is provided by email or chat, and occasionally by video.
The working hours are 11am - 8pm (GMT)
Job description :
Support prospects and customers in their understanding of how the product works.
Listen to the customer and be responsive and, in the event of a problem or bug, you will be in charge of precisely identifying the problem and reporting it to the technical team.
Participate in support team meetings and help manage priorities for future technical and UX developments and improvements, based on user feedback.
Participate in the beta tests of the new functionalities of the platform.
-Participate in the improvement of the Help Centre Articles and internal help material in English.
Maintain deep expert product knowledge
The Support Hero reports to the...
Feb 11, 2021
Individual Contributor
YOUR MISSION
The Support Hero can be based anywhere in Europe or the East Coast (USA). He-she provides assistance and technical support to Agorapulse clients in English. Support is provided by email or chat, and occasionally by video.
The working hours are 11am - 8pm (GMT)
Job description :
Support prospects and customers in their understanding of how the product works.
Listen to the customer and be responsive and, in the event of a problem or bug, you will be in charge of precisely identifying the problem and reporting it to the technical team.
Participate in support team meetings and help manage priorities for future technical and UX developments and improvements, based on user feedback.
Participate in the beta tests of the new functionalities of the platform.
-Participate in the improvement of the Help Centre Articles and internal help material in English.
Maintain deep expert product knowledge
The Support Hero reports to the...
Yoast
Remote (Pacific or Mountain time zone (UTC -8, UTC -7, or UTC -6))
Support engineer (remote)
Yoast is growing rapidly, and because of that, we’re looking for a freelance Support Engineer. Currently, all support at Yoast is in English, but we see a growing demand for support in other languages. So if you’re fluent in a second language (preferably Spanish or German), that’s a pro!
What we're looking for
You're experienced in customer support, and love doing it. Helping people is your second nature and you're well aware that not everyone is as skilled as you are. Your goal in every conversation is to help the customer reach their goal. Besides, it is important that you process the question or request the first time right. Even if this requires research and learning on your side. You realize that you're the face of Yoast, and know that people love smiling faces. You can express your smile in your written communication because that's what you'll be doing at Yoast. Forget that charming phone-voice, it's all about email here! You've got an eye for...
Mar 05, 2021
Individual Contributor
Support engineer (remote)
Yoast is growing rapidly, and because of that, we’re looking for a freelance Support Engineer. Currently, all support at Yoast is in English, but we see a growing demand for support in other languages. So if you’re fluent in a second language (preferably Spanish or German), that’s a pro!
What we're looking for
You're experienced in customer support, and love doing it. Helping people is your second nature and you're well aware that not everyone is as skilled as you are. Your goal in every conversation is to help the customer reach their goal. Besides, it is important that you process the question or request the first time right. Even if this requires research and learning on your side. You realize that you're the face of Yoast, and know that people love smiling faces. You can express your smile in your written communication because that's what you'll be doing at Yoast. Forget that charming phone-voice, it's all about email here! You've got an eye for...
Philadelphia, San Francisco, Remote Overview:
Guru is looking to hire a dynamic self-starter that will be genuinely empathetic to the needs of our valued customers. The Technical Support Specialist is a crucial role on our Marketing Team that will ensure our customers' overall experience using our product is spectacular one. This role will be responsible for responding to technical product requests and working with other teams to champion customer issues and test new features prior to their release. In addition, help create and fine-tune our self-serve documentation.
This job is not only about how well you support our customers; it’s about how to lend your positivity and presence, combined with your skillset, to an energized environment and highly collaborative team.
Key Responsibilities:
Respond to all inbound technical support requests via live chat (Intercom) in a timely, thoughtful and personalized manner
Develop and maintain expert-level knowledge...
Mar 03, 2021
Individual Contributor
Philadelphia, San Francisco, Remote Overview:
Guru is looking to hire a dynamic self-starter that will be genuinely empathetic to the needs of our valued customers. The Technical Support Specialist is a crucial role on our Marketing Team that will ensure our customers' overall experience using our product is spectacular one. This role will be responsible for responding to technical product requests and working with other teams to champion customer issues and test new features prior to their release. In addition, help create and fine-tune our self-serve documentation.
This job is not only about how well you support our customers; it’s about how to lend your positivity and presence, combined with your skillset, to an energized environment and highly collaborative team.
Key Responsibilities:
Respond to all inbound technical support requests via live chat (Intercom) in a timely, thoughtful and personalized manner
Develop and maintain expert-level knowledge...
Netlify is a fast-growing startup. The Netlify Support team is small but mighty. You will be working across the company: with the founders, developers, our designers, and marketers. We need people who can help us build a path towards the future. Everyone at Netlify is great at their work and interested in the customer-centric feedback our Support team provides. We’re also interested in helping you succeed at your goals of the moment – be that answering a customer question, learning a new web framework, or honing your blog-writing and public speaking skills. To learn more about the company and who we are click here .
A successful candidate enjoys helping people succeed with technology, isn’t afraid to help improve our practices and our product, and loves to learn. From our UI, to our service, to our customer support: our customer experience is pretty well regarded. You won’t be yelled at by angry customers, and you won’t be apologizing nonstop for broken features. Please take...
Feb 17, 2021
Individual Contributor
Netlify is a fast-growing startup. The Netlify Support team is small but mighty. You will be working across the company: with the founders, developers, our designers, and marketers. We need people who can help us build a path towards the future. Everyone at Netlify is great at their work and interested in the customer-centric feedback our Support team provides. We’re also interested in helping you succeed at your goals of the moment – be that answering a customer question, learning a new web framework, or honing your blog-writing and public speaking skills. To learn more about the company and who we are click here .
A successful candidate enjoys helping people succeed with technology, isn’t afraid to help improve our practices and our product, and loves to learn. From our UI, to our service, to our customer support: our customer experience is pretty well regarded. You won’t be yelled at by angry customers, and you won’t be apologizing nonstop for broken features. Please take...
Netlify is a fast-growing startup. The Netlify Support team is small but mighty. You will be working across the company: with the founders, developers, our designers, and marketers. We need people who can help us build a path towards the future. Everyone at Netlify is great at their work and interested in the customer-centric feedback our Support team provides. We’re also interested in helping you succeed at your goals of the moment – be that answering a customer question, learning a new web framework, or honing your blog-writing and public speaking skills. To learn more about the company and who we are click here .
A successful candidate enjoys helping people succeed with technology, isn’t afraid to help improve our practices and our product, and loves to learn. From our UI, to our service, to our customer support: our customer experience is pretty well regarded. You won’t be yelled at by angry customers, and you won’t be apologizing nonstop for broken features. Please take...
Feb 17, 2021
Individual Contributor
Netlify is a fast-growing startup. The Netlify Support team is small but mighty. You will be working across the company: with the founders, developers, our designers, and marketers. We need people who can help us build a path towards the future. Everyone at Netlify is great at their work and interested in the customer-centric feedback our Support team provides. We’re also interested in helping you succeed at your goals of the moment – be that answering a customer question, learning a new web framework, or honing your blog-writing and public speaking skills. To learn more about the company and who we are click here .
A successful candidate enjoys helping people succeed with technology, isn’t afraid to help improve our practices and our product, and loves to learn. From our UI, to our service, to our customer support: our customer experience is pretty well regarded. You won’t be yelled at by angry customers, and you won’t be apologizing nonstop for broken features. Please take...
At Marco Polo, we take pride in providing a joyful customer service experience. When members of our Marco Polo community have questions or need assistance with using our products and services, we take care of them well. We’re currently seeking a part-time Customer Success Specialist who is warm, personable, reliable, ready to listen, and eager to help people get the most out of our mobile app, Marco Polo .
Desired Skills and Experience
You Will:
Respond to, manage, and organize customer inquiries from a variety of sources including the Google Play Store, Apple App Store, e-mail submissions, Facebook, Instagram, and Twitter.
Actively use Marco Polo to gain product expertise, which you’ll apply every time you help a customer with a question, concern, or issue.
Collect user feedback and share trends with the product team.
Work 20+ hours a week (some weekend time included).
You Have:
A passion for providing exceptional customer service.
The...
Feb 16, 2021
Individual Contributor
At Marco Polo, we take pride in providing a joyful customer service experience. When members of our Marco Polo community have questions or need assistance with using our products and services, we take care of them well. We’re currently seeking a part-time Customer Success Specialist who is warm, personable, reliable, ready to listen, and eager to help people get the most out of our mobile app, Marco Polo .
Desired Skills and Experience
You Will:
Respond to, manage, and organize customer inquiries from a variety of sources including the Google Play Store, Apple App Store, e-mail submissions, Facebook, Instagram, and Twitter.
Actively use Marco Polo to gain product expertise, which you’ll apply every time you help a customer with a question, concern, or issue.
Collect user feedback and share trends with the product team.
Work 20+ hours a week (some weekend time included).
You Have:
A passion for providing exceptional customer service.
The...
Spark is a venture-backed, direct-to-consumer startup, where customer service is a big deal. We have a recurring revenue business model, and create relationships and community with our customers.
We are looking for a Customer Support Representative to join our team. Our ideal candidate has a strong background in customer support, with experience ranging from technical support to order management, participation on cross-functional teams, enthusiasm, and a contagious customer focus.
This position is a major contributor in ensuring our customers love Spark, and is responsible for broadcasting insights from the front lines throughout the company. The ideal candidate is humble and hard-working, demonstrates curiosity and adaptability in a rapidly evolving environment, and exhibits a high degree of empathy and enthusiasm for customers.
RESPONSIBILITIES
Deliver amazing customer support experiences across multiple channels
Follow processes and protocols to ensure...
Feb 11, 2021
Individual Contributor
Spark is a venture-backed, direct-to-consumer startup, where customer service is a big deal. We have a recurring revenue business model, and create relationships and community with our customers.
We are looking for a Customer Support Representative to join our team. Our ideal candidate has a strong background in customer support, with experience ranging from technical support to order management, participation on cross-functional teams, enthusiasm, and a contagious customer focus.
This position is a major contributor in ensuring our customers love Spark, and is responsible for broadcasting insights from the front lines throughout the company. The ideal candidate is humble and hard-working, demonstrates curiosity and adaptability in a rapidly evolving environment, and exhibits a high degree of empathy and enthusiasm for customers.
RESPONSIBILITIES
Deliver amazing customer support experiences across multiple channels
Follow processes and protocols to ensure...
