Role Synopsis
The Loyalist is on the lookout for a well-rounded individual to lead our growing customer service team. In this role you'll lead process-building and personnel coaching, in addition to aiding in some actual service; these are the pillars of a holistic customer experience role. You'll use data and insights to help identify areas of customer service that we can improve for our customers, and you'll manage a team of 5-7 employees on the CX team, working cross-functionally to generally improve the synergy with which our various teams work together, and how our teams work with the outside world.
The Role 1. Lead the execution of strategic projects and serve as the Customer Experience team’s point person for company-wide initiatives
2. Support the Customer Experience team's strategic planning, including managing the annual operating plan, coordinating across departments, and measuring and communicating progress to stakeholders.
3. Analyze feasibility...
Jul 20, 2021
Manager
Role Synopsis
The Loyalist is on the lookout for a well-rounded individual to lead our growing customer service team. In this role you'll lead process-building and personnel coaching, in addition to aiding in some actual service; these are the pillars of a holistic customer experience role. You'll use data and insights to help identify areas of customer service that we can improve for our customers, and you'll manage a team of 5-7 employees on the CX team, working cross-functionally to generally improve the synergy with which our various teams work together, and how our teams work with the outside world.
The Role 1. Lead the execution of strategic projects and serve as the Customer Experience team’s point person for company-wide initiatives
2. Support the Customer Experience team's strategic planning, including managing the annual operating plan, coordinating across departments, and measuring and communicating progress to stakeholders.
3. Analyze feasibility...
About GRAX
GRAX helps organizations make the most of their past using their cloud application data. The most iconic companies in the world that we buy from daily, wear on our wrists, have in our pockets and rely on to power the internet, all use GRAX. For them, GRAX is a way to unleash the power of their historical data and use it to drive better business outcomes.
GRAX is a remote-first Series A startup founded in Boston, MA with distributed operations across the US. Our investors include Volition Capital.
About the Role
We are seeking exceptional candidates who possess a blend of technical and customer-facing skills to effectively support GRAX customers. This job will require a unique combination of flexibility, troubleshooting, creativity, problem-solving, and communication skills. As part of this highly visible team, candidates have the opportunity to work closely with GRAX customers to contribute to the successful deployment and reliable operations in their...
Jul 14, 2021
Individual Contributor
About GRAX
GRAX helps organizations make the most of their past using their cloud application data. The most iconic companies in the world that we buy from daily, wear on our wrists, have in our pockets and rely on to power the internet, all use GRAX. For them, GRAX is a way to unleash the power of their historical data and use it to drive better business outcomes.
GRAX is a remote-first Series A startup founded in Boston, MA with distributed operations across the US. Our investors include Volition Capital.
About the Role
We are seeking exceptional candidates who possess a blend of technical and customer-facing skills to effectively support GRAX customers. This job will require a unique combination of flexibility, troubleshooting, creativity, problem-solving, and communication skills. As part of this highly visible team, candidates have the opportunity to work closely with GRAX customers to contribute to the successful deployment and reliable operations in their...
Full time remote anywhere in EU
YOUR MISSION
The Support Hero can be based anywhere in Europe. As a support Hero you provide assistance and technical support to Agorapulse clients in German and English . Support is provided by email or chat, and occasionally by video.
The working hours are 9am - 6pm CEST. Please note: interviews will begin in the first week of August.
Job description :
Support prospects and customers in their understanding of how the product works.
Listen to the customer and be responsive and, in the event of a problem or bug, you will be in charge of precisely identifying the problem and reporting it to the technical team.
Maintain deep expert product knowledge
Participate in support team meetings and help manage priorities for future technical and UX developments and improvements, based on user feedback.
Participate in the beta tests of the new functionalities of the platform.
Participate in the improvement of the Help Centre...
Jul 08, 2021
Individual Contributor
Full time remote anywhere in EU
YOUR MISSION
The Support Hero can be based anywhere in Europe. As a support Hero you provide assistance and technical support to Agorapulse clients in German and English . Support is provided by email or chat, and occasionally by video.
The working hours are 9am - 6pm CEST. Please note: interviews will begin in the first week of August.
Job description :
Support prospects and customers in their understanding of how the product works.
Listen to the customer and be responsive and, in the event of a problem or bug, you will be in charge of precisely identifying the problem and reporting it to the technical team.
Maintain deep expert product knowledge
Participate in support team meetings and help manage priorities for future technical and UX developments and improvements, based on user feedback.
Participate in the beta tests of the new functionalities of the platform.
Participate in the improvement of the Help Centre...
For owners and operators of commercial real estate, HqO is an end-to-end tenant experience (TeX) operating system and data and analytics platform that strengthens relationships with current and prospective tenants. We unlock business value for owners while bringing property management, marketing, and leasing teams closer to their customers. For building occupants, HqO is an award-winning tenant app connecting employees to the communities in and around their building and empowering them with tools to control their workday. Join our story and help empower our customers to build a stronger community in offices worldwide.
Our core values of “Let’s Go” (Learning, Excellence, Truth, Speed, Goodness, Ownership) define our culture and push us to be our best. We’re excited to grow our team and learn from people that want to make a difference. If you love what you do and you’re interested in being part of our journey, we want to hear from you.
Create laser focused processes and reduce...
Jun 18, 2021
Manager
For owners and operators of commercial real estate, HqO is an end-to-end tenant experience (TeX) operating system and data and analytics platform that strengthens relationships with current and prospective tenants. We unlock business value for owners while bringing property management, marketing, and leasing teams closer to their customers. For building occupants, HqO is an award-winning tenant app connecting employees to the communities in and around their building and empowering them with tools to control their workday. Join our story and help empower our customers to build a stronger community in offices worldwide.
Our core values of “Let’s Go” (Learning, Excellence, Truth, Speed, Goodness, Ownership) define our culture and push us to be our best. We’re excited to grow our team and learn from people that want to make a difference. If you love what you do and you’re interested in being part of our journey, we want to hear from you.
Create laser focused processes and reduce...
CoinTracker is a portfolio assistant for cryptocurrency. It is used by over 450,000 cryptocurrency holders collectively tracking over $20 billion in crypto assets. CoinTracker enables consumers and businesses to seamlessly track their cryptocurrency portfolio, investment performance, taxes, and more. Beyond cryptocurrency, we are building a general automated financial assistant for all financial assets. Our mission is to increase the financial freedom and prosperity of the world. Some things we’re proud of: 💲 Over $20B in exchange crypto assets are tracked on CoinTracker 📈 Profitable and growing 19X year over year 🤝 Partnered with Coinbase, TurboTax, and other industry leaders 💼 Backers including Y Combinator, Initialized Capital, Serena Williams, and more 🗺️ Founders: Jon previously built TextNow (200M downloads), Chandan was previously a product manager at Google Learn more about our mission, culture and hiring process .
Your opportunity: Join our tight-knit...
Jun 15, 2021
Individual Contributor
CoinTracker is a portfolio assistant for cryptocurrency. It is used by over 450,000 cryptocurrency holders collectively tracking over $20 billion in crypto assets. CoinTracker enables consumers and businesses to seamlessly track their cryptocurrency portfolio, investment performance, taxes, and more. Beyond cryptocurrency, we are building a general automated financial assistant for all financial assets. Our mission is to increase the financial freedom and prosperity of the world. Some things we’re proud of: 💲 Over $20B in exchange crypto assets are tracked on CoinTracker 📈 Profitable and growing 19X year over year 🤝 Partnered with Coinbase, TurboTax, and other industry leaders 💼 Backers including Y Combinator, Initialized Capital, Serena Williams, and more 🗺️ Founders: Jon previously built TextNow (200M downloads), Chandan was previously a product manager at Google Learn more about our mission, culture and hiring process .
Your opportunity: Join our tight-knit...
Circle is building the modern community platform for every creator and brand in the world: think "Shopify for creator/brand-led communities". We make it really easy for creators and brands to bring their discussions, membership and content all into one place.
We have big dreams for where to take our platform, and want you to join us in our journey. We're looking to expand our customer support team! Please note that this is a 40hr/week full-time remote contract role for the first 3 months, with the expectation for it to transition to a permanent role . The salary range for this role is $30k-$40k USD.
We are hiring for the following 8-hour shifts, the start time is flexible within the ranges provided below.
1) Wednesday - Sunday: 6am - 9am ET start time
2) Tuesday - Saturday: 8am - 9am ET start time
3) Sunday - Thursday: 9am - 11am ET start time
We're a 100% remote team of 29 (and growing!) based in the U.S., Czech Republic, Brazil, Poland, Colombia, India, New...
Jun 14, 2021
Individual Contributor
Circle is building the modern community platform for every creator and brand in the world: think "Shopify for creator/brand-led communities". We make it really easy for creators and brands to bring their discussions, membership and content all into one place.
We have big dreams for where to take our platform, and want you to join us in our journey. We're looking to expand our customer support team! Please note that this is a 40hr/week full-time remote contract role for the first 3 months, with the expectation for it to transition to a permanent role . The salary range for this role is $30k-$40k USD.
We are hiring for the following 8-hour shifts, the start time is flexible within the ranges provided below.
1) Wednesday - Sunday: 6am - 9am ET start time
2) Tuesday - Saturday: 8am - 9am ET start time
3) Sunday - Thursday: 9am - 11am ET start time
We're a 100% remote team of 29 (and growing!) based in the U.S., Czech Republic, Brazil, Poland, Colombia, India, New...
An opportunity to support the heroes who are mobilizing our nation's future.
At BusRight , we're reimagining student transportation by powering school buses, our nation’s largest mass transit system, with intelligent routing, accurate driver navigation, and real-time parent communication technology. As a result, we are making school buses safer and more efficient for students, families, and schools nationwide.
As BusRight's first customer success hire on our team of 13, you'll be responsible for delivering delightful experiences for our customers, refining processes to support a growing user base, and developing meaningful relationships with dedicated, passionate, and hard-working transportation leaders nationwide.
Customer success is at the core of who we are. It’s how we champion the work of our customers, capture product and sales insights, and build trust with the industry at large. BusRight is built for transportation leaders, by transportation leaders; our customers...
Jul 23, 2021
Individual Contributor
An opportunity to support the heroes who are mobilizing our nation's future.
At BusRight , we're reimagining student transportation by powering school buses, our nation’s largest mass transit system, with intelligent routing, accurate driver navigation, and real-time parent communication technology. As a result, we are making school buses safer and more efficient for students, families, and schools nationwide.
As BusRight's first customer success hire on our team of 13, you'll be responsible for delivering delightful experiences for our customers, refining processes to support a growing user base, and developing meaningful relationships with dedicated, passionate, and hard-working transportation leaders nationwide.
Customer success is at the core of who we are. It’s how we champion the work of our customers, capture product and sales insights, and build trust with the industry at large. BusRight is built for transportation leaders, by transportation leaders; our customers...
Ethena delivers modern, effective workplace eLearning. Our first product, harassment prevention training, focuses on culture change over compliance. In addition, we are in an exciting phase of growth where we are expanding our product offerings to also include everywhere ethical decisions are made (think Code of Conduct, Anti-Corruption, and other financial and legally-oriented courses). Ethena is trusted by some of the most innovative companies including Netflix, Zendesk, Figma, and Medium. We are a Series A-stage company, backed by top-tier investors like Felicis Ventures, GSV, Homebrew, and Neo. Ethena is looking for a motivated, customer-focused Customer Support Associate to join our growing Customer Success team. As we continue to grow our customer base, this team member will play a key role in ensuring we provide all customers with a seamless, positive customer experience that always drives value. In this role, you’ll be our customers’ primary resource for solving...
Jul 22, 2021
Individual Contributor
Ethena delivers modern, effective workplace eLearning. Our first product, harassment prevention training, focuses on culture change over compliance. In addition, we are in an exciting phase of growth where we are expanding our product offerings to also include everywhere ethical decisions are made (think Code of Conduct, Anti-Corruption, and other financial and legally-oriented courses). Ethena is trusted by some of the most innovative companies including Netflix, Zendesk, Figma, and Medium. We are a Series A-stage company, backed by top-tier investors like Felicis Ventures, GSV, Homebrew, and Neo. Ethena is looking for a motivated, customer-focused Customer Support Associate to join our growing Customer Success team. As we continue to grow our customer base, this team member will play a key role in ensuring we provide all customers with a seamless, positive customer experience that always drives value. In this role, you’ll be our customers’ primary resource for solving...
Position/Title: Customer Support Agent
Compensation: $20 - $25/hr based on experience
Hours: 40 hrs/week, flexible schedule
Location: Our warehouse is based in Rhode Island, but this position is fully remote
Start Date: Late July - Early August, depending on applicant availability
Employment: 8 week contract to start with potential FTE upon organizational fit
We are looking for a Customer Support Agent who is a quick learner, detail oriented, thoughtful, and is willing to wear many hats based on the operational needs of Cannon Keys. We need a hungry, quick thinking agent who can help elevate us to the next level as we experience exponential growth.
Job Duties & Responsibilities:
Resolve all customer support issues Respond to all tickets (out of an email inbox) within 24 hours
Address all customer issues as efficiently and completely as possible
Ensure consistent, polite, knowledgeable, and quality messaging...
Jul 06, 2021
Individual Contributor
Position/Title: Customer Support Agent
Compensation: $20 - $25/hr based on experience
Hours: 40 hrs/week, flexible schedule
Location: Our warehouse is based in Rhode Island, but this position is fully remote
Start Date: Late July - Early August, depending on applicant availability
Employment: 8 week contract to start with potential FTE upon organizational fit
We are looking for a Customer Support Agent who is a quick learner, detail oriented, thoughtful, and is willing to wear many hats based on the operational needs of Cannon Keys. We need a hungry, quick thinking agent who can help elevate us to the next level as we experience exponential growth.
Job Duties & Responsibilities:
Resolve all customer support issues Respond to all tickets (out of an email inbox) within 24 hours
Address all customer issues as efficiently and completely as possible
Ensure consistent, polite, knowledgeable, and quality messaging...
