We’re looking for an experienced support person primarily based in the Pacific timezone to join our growing team. Geckoboard is a growing product company on a mission — we’re enabling a fresh way of working and transforming the way businesses achieve their goals by making their most important data visible, understandable, and inspiring for teams. As one of our Customer Support Engineers, you will be the helping hand that our users count on, combining your love of technology with your love of helping people. To your teammates you will be the pulse of our users, a customer expert, always ensuring their voices are heard. Our small, but mighty, Customer Success team is spread across the globe helping to support our customers 24 hours, 5 days a week. Through your conversations with our users, you’ll understand their needs and concerns, and anticipate their future questions. From guiding them on how to do something or good dashboard design, to making recommendations on what features...
Apr 15, 2021
Individual Contributor
We’re looking for an experienced support person primarily based in the Pacific timezone to join our growing team. Geckoboard is a growing product company on a mission — we’re enabling a fresh way of working and transforming the way businesses achieve their goals by making their most important data visible, understandable, and inspiring for teams. As one of our Customer Support Engineers, you will be the helping hand that our users count on, combining your love of technology with your love of helping people. To your teammates you will be the pulse of our users, a customer expert, always ensuring their voices are heard. Our small, but mighty, Customer Success team is spread across the globe helping to support our customers 24 hours, 5 days a week. Through your conversations with our users, you’ll understand their needs and concerns, and anticipate their future questions. From guiding them on how to do something or good dashboard design, to making recommendations on what features...
SUPERHUMAN 👉
The fastest email experience in the world
The most wanted product on Product Hunt, with 400K+ people on our waitlist
Loved and adored: see what our customers say
Our customers get through their inbox twice as fast as before; many see inbox zero for the first time in years.
Come shape the future of email, communication, and productivity!
BUILD LOVE 💜
At Superhuman, we deeply understand how to build products that people love . We incorporate fun and play; we infuse magic and joy; we make experiences that amaze and delight.
We care deeply about creating delight for our customers — and we hope you do too!
CREATE MASSIVE IMPACT 🚀
We're not solving a small problem, and we're not addressing a small market. We're going after email; the one activity that consumes more of our work day than any other.
Our ambition doesn't stop there. Next: calendars, notes, contacts, tasks. We are building the productivity platform of the future.
At Superhuman,...
Apr 06, 2021
Individual Contributor
SUPERHUMAN 👉
The fastest email experience in the world
The most wanted product on Product Hunt, with 400K+ people on our waitlist
Loved and adored: see what our customers say
Our customers get through their inbox twice as fast as before; many see inbox zero for the first time in years.
Come shape the future of email, communication, and productivity!
BUILD LOVE 💜
At Superhuman, we deeply understand how to build products that people love . We incorporate fun and play; we infuse magic and joy; we make experiences that amaze and delight.
We care deeply about creating delight for our customers — and we hope you do too!
CREATE MASSIVE IMPACT 🚀
We're not solving a small problem, and we're not addressing a small market. We're going after email; the one activity that consumes more of our work day than any other.
Our ambition doesn't stop there. Next: calendars, notes, contacts, tasks. We are building the productivity platform of the future.
At Superhuman,...
About the job
ContentFly (YC W21) is building the universal API for content creation - our vision is to allow anybody on Earth to get high quality content for their business in a few clicks. We've grown over 700% in the past 10 months profitably, and just raised a round of financing from some of the world's top investors.
Our marketplace has hundreds of great copywriters serving thousands of businesses. We're now looking for a Customer Support Specialist that can provide outstanding service to this growing base of users.
Your primary role will be to answer any questions or resolve issues our customers or writers face while using ContentFly and leave them delighted. Your days will involve responding to queries on live-chat, putting out fires, working with technical support, and surfacing customer insights or issues for our Product team.
More specifically you'll:
Respond to in-bound conversations from Leads, Customers, and Writers
Build out our self-serve knowledge...
Mar 10, 2021
Individual Contributor
About the job
ContentFly (YC W21) is building the universal API for content creation - our vision is to allow anybody on Earth to get high quality content for their business in a few clicks. We've grown over 700% in the past 10 months profitably, and just raised a round of financing from some of the world's top investors.
Our marketplace has hundreds of great copywriters serving thousands of businesses. We're now looking for a Customer Support Specialist that can provide outstanding service to this growing base of users.
Your primary role will be to answer any questions or resolve issues our customers or writers face while using ContentFly and leave them delighted. Your days will involve responding to queries on live-chat, putting out fires, working with technical support, and surfacing customer insights or issues for our Product team.
More specifically you'll:
Respond to in-bound conversations from Leads, Customers, and Writers
Build out our self-serve knowledge...
Productboard is seeking a customer-focused, highly energetic, and experienced individual to join our team as a Customer Success Manager (CSM), Enterprise, responsible for managing a portfolio of our largest midmarket and Enterprise customers. This role will have accountability for understanding the customer’s core value outcomes and developing a strategic success plan to help facilitate the change to maximize the value they achieve. S/he will be able to think strategically and execute tactically. The ideal candidate will be customer-focused, detail-oriented, articulate, and credible with the ability to prescribe the key strategies of successful change within an organization.
On a typical day, you will...
Own the post first sale relationship with a customer, ensuring we’ve identified the value outcomes the customer is looking to achieve and enabled a strategic change plan to ensure we’re meeting those outcomes
You will provide your customers best practices in how to...
Apr 20, 2021
Individual Contributor
Productboard is seeking a customer-focused, highly energetic, and experienced individual to join our team as a Customer Success Manager (CSM), Enterprise, responsible for managing a portfolio of our largest midmarket and Enterprise customers. This role will have accountability for understanding the customer’s core value outcomes and developing a strategic success plan to help facilitate the change to maximize the value they achieve. S/he will be able to think strategically and execute tactically. The ideal candidate will be customer-focused, detail-oriented, articulate, and credible with the ability to prescribe the key strategies of successful change within an organization.
On a typical day, you will...
Own the post first sale relationship with a customer, ensuring we’ve identified the value outcomes the customer is looking to achieve and enabled a strategic change plan to ensure we’re meeting those outcomes
You will provide your customers best practices in how to...
About the job
ContentFly is one of the fastest growing B2B startups in the world. We're backed by world class investors, building for an enormous TAM, and looking for a Customer Support Manager to help grow our team and cultivate an amazing culture.
We're a product that has scaled from $0 to $3m in ARR in essentially two years and currently managing over a 1,000 active users on our marketplace. Reporting up directly to our VP of Operations, you'll be responsible for building out our Customer Support function during this next phase in our growth. We're on track to hit ~$10M ARR by 2022.
Have you helped set up a successful support team at a young tech company in the past? Are you looking to do the same, with a well-resourced and truly hyperscale young tech company?
What you'll be responsible for
Help shape our processes and systems that enable our support team members to deliver a great customer experience
Lead a team of remote customer support specialists and...
Apr 03, 2021
Manager
About the job
ContentFly is one of the fastest growing B2B startups in the world. We're backed by world class investors, building for an enormous TAM, and looking for a Customer Support Manager to help grow our team and cultivate an amazing culture.
We're a product that has scaled from $0 to $3m in ARR in essentially two years and currently managing over a 1,000 active users on our marketplace. Reporting up directly to our VP of Operations, you'll be responsible for building out our Customer Support function during this next phase in our growth. We're on track to hit ~$10M ARR by 2022.
Have you helped set up a successful support team at a young tech company in the past? Are you looking to do the same, with a well-resourced and truly hyperscale young tech company?
What you'll be responsible for
Help shape our processes and systems that enable our support team members to deliver a great customer experience
Lead a team of remote customer support specialists and...
We are looking for an engineering-minded colleague to join our fast-growing, early-stage startup as our first Support Engineer. You will talk to developers who rely on Checkly to ensure the stability of their webapps and APIs for their end-users. This is crucial and we want to support them the best we can.
You will be responsible for addressing their complex problems and making sure they have a great user experience. As part of that process, you will also contribute, edit and update our technical documentation.
We are starting to build out our support organization, and you will have the chance to shape the processes and grow into a leadership position over time.
This is an excellent opportunity to join an early-stage company and directly contribute to our customers' success. This will help us do what we love most: building the best active monitoring service for modern DevOps teams.
We are seeking diverse candidates. All genders, races, and sexual identities are...
Apr 02, 2021
Lead
We are looking for an engineering-minded colleague to join our fast-growing, early-stage startup as our first Support Engineer. You will talk to developers who rely on Checkly to ensure the stability of their webapps and APIs for their end-users. This is crucial and we want to support them the best we can.
You will be responsible for addressing their complex problems and making sure they have a great user experience. As part of that process, you will also contribute, edit and update our technical documentation.
We are starting to build out our support organization, and you will have the chance to shape the processes and grow into a leadership position over time.
This is an excellent opportunity to join an early-stage company and directly contribute to our customers' success. This will help us do what we love most: building the best active monitoring service for modern DevOps teams.
We are seeking diverse candidates. All genders, races, and sexual identities are...
About The Role Our ever-expanding and always-improving Support Team needs a new manager. Our Support Team is one of the primary ways we carry out our company motto, which is: We love our churches, we love our team, we love our products. We are looking for someone to join us in providing quality answers to our customers through helpful, friendly, and revolutionary customer support!
You have experience. Preferably in a similar role (customer service, customer support/experience) and working with/managing people remotely.
You’re a leader. Someone who inspires, motivates, and coaches people to be the best versions of themselves and isn’t afraid to jump in and help get things done. You put in the time to understand the strengths and weaknesses of those who report to you, providing ways to magnify their strengths and give feedback to improve their weaknesses.
You’re passionate about great products and excellent customer service. We believe our products and support team...
Mar 22, 2021
Manager
About The Role Our ever-expanding and always-improving Support Team needs a new manager. Our Support Team is one of the primary ways we carry out our company motto, which is: We love our churches, we love our team, we love our products. We are looking for someone to join us in providing quality answers to our customers through helpful, friendly, and revolutionary customer support!
You have experience. Preferably in a similar role (customer service, customer support/experience) and working with/managing people remotely.
You’re a leader. Someone who inspires, motivates, and coaches people to be the best versions of themselves and isn’t afraid to jump in and help get things done. You put in the time to understand the strengths and weaknesses of those who report to you, providing ways to magnify their strengths and give feedback to improve their weaknesses.
You’re passionate about great products and excellent customer service. We believe our products and support team...
