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Nov 10, 2021
Executive
Head of Customer Support
Calendly Remote
What is Calendly? Calendly takes the work out of scheduling so our customers have more time to work on what’s really important. Our software is used by millions of people worldwide—with thousands more signing up every day. To maintain this exciting growth, we’re looking for top talent to join our team and help shape the future of our product. Why join Calendly’s Customer Experience team?  Calendly is looking for a Head of Customer Support to join our Customer Experience (CX) Team and lead the overall strategic direction and operations for our Calendly customer support teams. This role will work directly with the Chief Customer Officer to continue to refine overall customer support strategy, optimize our support offerings and lead the day-to-day operations of our growing support teams to help deliver a world-class customer support experience. Calendly’s CX Team is obsessed with providing delightful experiences for our customers. We collaborate, treat each other...
Nov 03, 2021
Director
Director, Marketplace Support
$120,000 - $140,000 yearly
ContentFly Remote
Description ContentFly (YC W21) is building "the" AI-driven platform for producing great content. We're a team of top performers from world-class companies, backed by Khosla Ventures, YCombinator & other top-tier investors. We're one of the fastest-growing Series A companies in the world, scaling from $300k to $3.5m in ARR in less than a year. We continue to grow at 25% MoM. Boasting a world-class talent marketplace, cutting edge content creation AI & pure smart product building, we have an opportunity to build a product every marketing org on the planet needs: an all-in-one platform for great content marketing. Reporting to the VP of Product, the Director of Marketplace Support will lead operational strategy and execution of our Marketplace. This individual will be leading a team that is dedicated to supporting writers and handling any marketplace support inquiries. You Are: Analytical,   you have razor sharp analytical skills that you use to provide insights...
Nov 01, 2021
Individual Contributor
Technical Support Engineer
Guru Technologies Remote
Overview: Guru helps teams create and surface the knowledge they need to do their jobs in real-time. With offices located in Philadelphia and San Francisco, along with a distributed team across the US, Guru is looking for a dynamic self-starter that will be genuinely empathetic to the needs of our valued customers. As the Technical Support Engineer, you will be responsible for reviewing, responding, and advancing technical product requests, as well as working with our engineering team to raise customer issues and test new features prior to their release all to ensure our customers are having a spectacular experience. Additionally your focus will include creating and fine-tuning our product documentation. This job is not only about how well you support our customers; it’s about how you lend your positivity and presence, combined with your abilities, to an energized environment and highly collaborative team. Strong sense of humor required; sarcasm detection skills a plus....
Oct 26, 2021
Individual Contributor
Customer Happiness Specialist
$40,000 - $45,000 yearly
tonies Remote (Portland, OR, USA)
Responsibilities  Our Customer Happiness Specialist has a customer first mentality who is passionate about the tonies mission and product. They are an excellent communicator who will field questions ranging from order inquiries to technical product troubleshooting. The Customer Happiness Specialist understands the importance of each customer, uses compassion to foster a relationship with them and actively listens to their needs. They adapt quickly and can recognize issues that need to be escalated in order to come to the best resolution for the customer and the brand. They build authentic relationships with our customers and act as their advocate within the tonies team. The emphasis of this position will always be on creating an amazing experience for our customer, one where they want to come back time and time again as they build their Tonies library. This position is perfect for someone who enjoys getting into the details, loves challenges, problem solving, and...
Oct 18, 2021
Director
Donor Support Assistant Director, Team Operations
ActBlue Remote
WHO WE ARE: ActBlue builds and maintains a powerful online fundraising platform for Democratic campaigns, progressive organizations, and nonprofits working to create a better future. We put power in the hands of small-dollar donors by making it easier for grassroots supporters to make their voices heard and by helping thousands of groups — from presidential candidates to environmental organizations —  build people-powered movements. If you’ve ever given online to a Democratic candidate or progressive organization, chances are you’ve used our software. We’re a tech-nonprofit organization, and our team has a big impact on the future of our country. Each and every one of us, from the political activists to the tech innovators to the customer service pros, is fully committed to our mission. THE OPPORTUNITY:  The Donor Support Team within the Customer Service Department at ActBlue provides frontline support to many of ActBlue’s millions of donors. The Donor Support Team’s...
Oct 18, 2021
Director
Donor Support Assistant Director, Product and Team Resources
ActBlue Remote
WHO WE ARE: ActBlue builds and maintains a powerful online fundraising platform for Democratic campaigns, progressive organizations, and nonprofits working to create a better future. We put power in the hands of small-dollar donors by making it easier for grassroots supporters to make their voices heard and by helping thousands of groups — from presidential candidates to environmental organizations —  build people-powered movements. If you’ve ever given online to a Democratic candidate or progressive organization, chances are you’ve used our software. We’re a tech-nonprofit organization, and our team has a big impact on the future of our country. Each and every one of us, from the political activists to the tech innovators to the customer service pros, is fully committed to our mission. THE OPPORTUNITY:  The Donor Support Team within the Customer Service Department at ActBlue provides frontline support to many of ActBlue’s millions of donors. The Donor Support Team’s...
Nov 22, 2021
Individual Contributor
Customer Service and Reservations Manager (remote)
Hacker Paradise Remote
ROLE OBJECTIVES As customer service and reservation manager you are our front line team member facilitating the booking of our travel program and services. You are responsible for providing program information and prices, making reservations and sending out confirmation notices. You will be handling customer complaints or concerns, counseling customers on terms and conditions on our trips, and resolving any emerging problems that our customers might face with accuracy and efficiency. The best customer service and reservations managers are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to write. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and they will gather that for us. Problem-solving also comes naturally to a customer service representative. They are confident at troubleshooting and investigate if they don’t have...
Nov 17, 2021
Lead
Customer Journey Manager
$50,000 - $70,000 yearly
Multis Remote (USA)
💡Mission You'll take care of all things customer-facing at Multis. This means you'll be the person delivering white-glove support to some of the most innovative crypto start-ups and DAOs- from onboarding to troubleshooting. You'll help us provide exceptional support to swiftly resolve customer concerns, issues, and requests. Documenting and anticipating where our customers need the most help to develop best practices and customer enablement materials. You'll find ways to scale your capacity- through guides, how-to videos, emails, knowledge base articles or anything else making it easier to serve our growing customer base. We plan on building a US-based Customer Success team around you. ⛳ Responsibilities Handle the company communication with our users and customers (newsletter, product launches/updates, support) Proactively manage and nurture customer adoption, retention and guide our users to their defined outcomes of success Contribute to building a self-served...