Millions of people experience real-life adventures with our apps. We help people all over the world discover the best hiking and biking routes, empowering our users to explore more of the great outdoors. And we’re good at it: Google and Apple have listed us as one of their Apps of the Year numerous times—and, with more than 8.5 million users and 50,000 five-star reviews - komoot is on its way to become one of the most popular cycling and hiking apps out there. Join our fully remote team of 60+ people and change the way people explore!
Happiness and satisfaction of our users have always been central to our mission. To assist our users with questions, technical problems and to help them get the most out of the product, we are looking for an outstanding Customer Support Manager to join our team.
What you will do
Support our users via email as well as answer their questions on all channels (tickets, forums, Twitter, Facebook, App Store reviews).
Understand what users want, organize their ideas and summarize the latest information for product development.
Work with developers and QA to find and solve critical bugs in the wild.
Why you will love it
You’ll work with outdoor fans and help them to have great experiences.
You’ll be the voice and the ear for our users and have a big impact on our community.
You’ll play a key role and have true impact in our international team of designers, copywriters, app, backend and product experts.
We let you work from wherever you want, be it a beach, the mountains, a co-working space of your choice, our headquarters in Potsdam or anywhere else that lies in any time zone between UTC-1 and UTC+3.
Every day your work will inspire people to discover more of the great outdoors.
You’ll join us for team gatherings 3 times a year in beautiful locations like Italy, Mallorca or the Bavarian Alps.
You’ll be successful in this position if you
Have outstanding communication skills in German & English (C1-2), any other languages are welcomed (Dutch, French, Italian or Spanish) .
Have 1+ years experience working in online or tech support and you love it. You know how to identify and report bugs and you are able to break down technically complex problems to simple explanations.
Are a tech savvy person that has used komoot previously. You learn quickly, understand how mobile apps work (terms like APK mean something to you) and you enjoy deep diving into technical issues and resolving them.
Are highly self-driven, responsible, well- organized and able to handle several tasks at the same time.
You are positive and curious about our users’ needs and keen to improve their experience.
Are available to work on weekends.
Have a passion for outdoor sports, apps and technology.
Sounds like you?
Great, then we would love to hear from you! Please send us the following:
Your CV in English highlighting your most relevant experience.
A write up explaining why you’re interested in working at komoot.
Feel free to tell us a little about yourself and show us your interests via your blog, Twitter, Tumblr, Flickr or your website.
Bonus points for: Doing something creative with komoot (We love people who go the extra mile).
Jan 28, 2020
Individual Contributor
Millions of people experience real-life adventures with our apps. We help people all over the world discover the best hiking and biking routes, empowering our users to explore more of the great outdoors. And we’re good at it: Google and Apple have listed us as one of their Apps of the Year numerous times—and, with more than 8.5 million users and 50,000 five-star reviews - komoot is on its way to become one of the most popular cycling and hiking apps out there. Join our fully remote team of 60+ people and change the way people explore!
Happiness and satisfaction of our users have always been central to our mission. To assist our users with questions, technical problems and to help them get the most out of the product, we are looking for an outstanding Customer Support Manager to join our team.
What you will do
Support our users via email as well as answer their questions on all channels (tickets, forums, Twitter, Facebook, App Store reviews).
Understand what users want, organize their ideas and summarize the latest information for product development.
Work with developers and QA to find and solve critical bugs in the wild.
Why you will love it
You’ll work with outdoor fans and help them to have great experiences.
You’ll be the voice and the ear for our users and have a big impact on our community.
You’ll play a key role and have true impact in our international team of designers, copywriters, app, backend and product experts.
We let you work from wherever you want, be it a beach, the mountains, a co-working space of your choice, our headquarters in Potsdam or anywhere else that lies in any time zone between UTC-1 and UTC+3.
Every day your work will inspire people to discover more of the great outdoors.
You’ll join us for team gatherings 3 times a year in beautiful locations like Italy, Mallorca or the Bavarian Alps.
You’ll be successful in this position if you
Have outstanding communication skills in German & English (C1-2), any other languages are welcomed (Dutch, French, Italian or Spanish) .
Have 1+ years experience working in online or tech support and you love it. You know how to identify and report bugs and you are able to break down technically complex problems to simple explanations.
Are a tech savvy person that has used komoot previously. You learn quickly, understand how mobile apps work (terms like APK mean something to you) and you enjoy deep diving into technical issues and resolving them.
Are highly self-driven, responsible, well- organized and able to handle several tasks at the same time.
You are positive and curious about our users’ needs and keen to improve their experience.
Are available to work on weekends.
Have a passion for outdoor sports, apps and technology.
Sounds like you?
Great, then we would love to hear from you! Please send us the following:
Your CV in English highlighting your most relevant experience.
A write up explaining why you’re interested in working at komoot.
Feel free to tell us a little about yourself and show us your interests via your blog, Twitter, Tumblr, Flickr or your website.
Bonus points for: Doing something creative with komoot (We love people who go the extra mile).
Drip is the world’s first ecommerce CRM (ECRM) that enables retailers to build personal and profitable relationships with their customers at scale. We believe the world needs specialty retail and Drip is the platform that enables competition with the impersonal ecommerce giants. We are well-funded, growing super fast, and building a beautiful product. We have offices in Minneapolis and Greater Salt Lake City. www.drip.com/about
Want to positively impact tens of thousands of passionate users and marketing professionals around the globe? Join Drip!
About the opportunity
As an ECRM Support Specialist at Drip, you’ll be part of our small, nimble team providing technical guidance and unparalleled support for our customers. Our world-first product is in the hands of global merchants and our team is a critical piece in ensuring their success during usage. There will two shift options, 7:00am - 3:30pm CT M-F, and 8:00am - 4:30pm CT M-F.
We’re engaging and collaborative as we resolve questions and help create customer-facing self-help resources. How do we do that?
Goals and Responsibilities
Be a hero in answering questions and solving problems for our fantastic customers
Respond to a high-volume of support inquiries through multiple channels: email, chat, and social media.
Contribute to our growing knowledge network - a resource of answers to improve resolution for customers and the team
We stay ahead of the curve together! Our product is always evolving and our goal is to stay up-to-date with all the new features and integrations.
Who You Are
You’re an empathetic self-starter who loves technology and enjoys helping others to successfully use it - this isn’t run-of-the-mill customer service, we strive for the Melt Your Face experience! We represent the human side of Drip
A solid technical aptitude - we love tech support or technical education backgrounds
Passion for helping others - at least a year in an empathy-focused role
Effective communication and measurable attention to detail
In addition, we give bonus points for having a SaaS or Ecommerce background!
Who We Are
Competitive pay, benefits, and equity
A fully-stocked snack bar and drink fridge to keep you fueled
Relocation reimbursement, as needed. Please note that residence in or relocation to Minnesota / Utah is our one non-negotiable
The chance to learn from some of the best people in the business, including our fiercely compassionate leadership team
Challenging and meaningful problems to solve - you will invariably make a difference and impact
A vibrant and devoted team, who still finds time for fun
Finally, no politics and no jerks
We consider working for a successful early-stage tech company to be a lifestyle choice rather than a job choice. You will work hard and face exciting challenges, but our positions come with amazing advantages and fulfillment to those who earn them. If you bring your best self to the table, we'll do the same.
At Drip, we strive to create an inclusive workplace that upholds the dignity of all people. We value, respect, and celebrate everyone’s individualities and honor their unique strengths from all different walks of life. We believe that embracing the diversity of thought and perspective encourages collaboration that leads to product (and people!) innovation, diverse products and a successful business.
Feb 11, 2020
Individual Contributor
Drip is the world’s first ecommerce CRM (ECRM) that enables retailers to build personal and profitable relationships with their customers at scale. We believe the world needs specialty retail and Drip is the platform that enables competition with the impersonal ecommerce giants. We are well-funded, growing super fast, and building a beautiful product. We have offices in Minneapolis and Greater Salt Lake City. www.drip.com/about
Want to positively impact tens of thousands of passionate users and marketing professionals around the globe? Join Drip!
About the opportunity
As an ECRM Support Specialist at Drip, you’ll be part of our small, nimble team providing technical guidance and unparalleled support for our customers. Our world-first product is in the hands of global merchants and our team is a critical piece in ensuring their success during usage. There will two shift options, 7:00am - 3:30pm CT M-F, and 8:00am - 4:30pm CT M-F.
We’re engaging and collaborative as we resolve questions and help create customer-facing self-help resources. How do we do that?
Goals and Responsibilities
Be a hero in answering questions and solving problems for our fantastic customers
Respond to a high-volume of support inquiries through multiple channels: email, chat, and social media.
Contribute to our growing knowledge network - a resource of answers to improve resolution for customers and the team
We stay ahead of the curve together! Our product is always evolving and our goal is to stay up-to-date with all the new features and integrations.
Who You Are
You’re an empathetic self-starter who loves technology and enjoys helping others to successfully use it - this isn’t run-of-the-mill customer service, we strive for the Melt Your Face experience! We represent the human side of Drip
A solid technical aptitude - we love tech support or technical education backgrounds
Passion for helping others - at least a year in an empathy-focused role
Effective communication and measurable attention to detail
In addition, we give bonus points for having a SaaS or Ecommerce background!
Who We Are
Competitive pay, benefits, and equity
A fully-stocked snack bar and drink fridge to keep you fueled
Relocation reimbursement, as needed. Please note that residence in or relocation to Minnesota / Utah is our one non-negotiable
The chance to learn from some of the best people in the business, including our fiercely compassionate leadership team
Challenging and meaningful problems to solve - you will invariably make a difference and impact
A vibrant and devoted team, who still finds time for fun
Finally, no politics and no jerks
We consider working for a successful early-stage tech company to be a lifestyle choice rather than a job choice. You will work hard and face exciting challenges, but our positions come with amazing advantages and fulfillment to those who earn them. If you bring your best self to the table, we'll do the same.
At Drip, we strive to create an inclusive workplace that upholds the dignity of all people. We value, respect, and celebrate everyone’s individualities and honor their unique strengths from all different walks of life. We believe that embracing the diversity of thought and perspective encourages collaboration that leads to product (and people!) innovation, diverse products and a successful business.
Do you enjoy the satisfaction of helping someone solve a problem?
Are you the "go-to" person for tech support from friends and family?
Would you like to get paid to help people?
We are seeking a passionate and friendly person to join our team as a Customer Support Specialist where you'll get the opportunity to make a real impact on people's lives and businesses.
Great performance is rewarded with increases in both responsibility and compensation!
CUSTOMER SUPPORT SPECIALIST RESPONSIBILITIES:
Provides technical support and guidance to users for the LearnDash WordPress plugin and associated add-ons by researching and answering questions; troubleshooting problems; maintaining & updating documentation; addressing pre-sales inquires.
CUSTOMER SUPPORT SPECIALIST DUTIES:
Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
Improves client references by writing and maintaining documentation.
Participates in development of client training programs by identifying learning issues and recommending improvements.
Improves system performance by identifying problems; recommending changes.
Updates job knowledge by participating in educational opportunities; maintaining personal networks.
Responds to pre-sales inquiries.
Avoids legal challenges by monitoring compliance with terms of service agreements.
SKILLS & QUALIFICATIONS
Strong WordPress Competency is a Must, Customer Service Acumen, Basic Proficiency of CSS & HTML, Basic PHP Proficiency Preferred.
Bachelors Degree Preferred but not required given relevant experience.
ABOUT LEARNDASH
LearnDash is a WordPress LMS plugin that powers the learning programs for major universities, small to mid-size companies, startups, entrepreneurs, and bloggers worldwide.
Feb 03, 2020
Individual Contributor
Do you enjoy the satisfaction of helping someone solve a problem?
Are you the "go-to" person for tech support from friends and family?
Would you like to get paid to help people?
We are seeking a passionate and friendly person to join our team as a Customer Support Specialist where you'll get the opportunity to make a real impact on people's lives and businesses.
Great performance is rewarded with increases in both responsibility and compensation!
CUSTOMER SUPPORT SPECIALIST RESPONSIBILITIES:
Provides technical support and guidance to users for the LearnDash WordPress plugin and associated add-ons by researching and answering questions; troubleshooting problems; maintaining & updating documentation; addressing pre-sales inquires.
CUSTOMER SUPPORT SPECIALIST DUTIES:
Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
Improves client references by writing and maintaining documentation.
Participates in development of client training programs by identifying learning issues and recommending improvements.
Improves system performance by identifying problems; recommending changes.
Updates job knowledge by participating in educational opportunities; maintaining personal networks.
Responds to pre-sales inquiries.
Avoids legal challenges by monitoring compliance with terms of service agreements.
SKILLS & QUALIFICATIONS
Strong WordPress Competency is a Must, Customer Service Acumen, Basic Proficiency of CSS & HTML, Basic PHP Proficiency Preferred.
Bachelors Degree Preferred but not required given relevant experience.
ABOUT LEARNDASH
LearnDash is a WordPress LMS plugin that powers the learning programs for major universities, small to mid-size companies, startups, entrepreneurs, and bloggers worldwide.
ActBlue
Remote (Georgia, Maine, Maryland, Massachusetts, New York, Oregon, Rhode Island, Texas, Virginia, Washington DC)
WHO WE ARE:
ActBlue builds and maintains a powerful online fundraising platform for Democratic campaigns, progressive organizations, and nonprofits working to create a better future. We put power in the hands of small-dollar donors by making it easier for grassroots supporters to make their voices heard and by helping thousands of groups — from presidential candidates to environmental organizations — build people-powered movements.
We’re a nonprofit organization, and our team has a big impact on the future of our country. Each and every one of us, from the political activists to the tech innovators to the customer service pros, is fully committed to our mission. We're excited to grow this team and get ready to take on even bigger challenges as we look toward 2020 and beyond.
You would be joining a fully remote Donor Support Team nested in the Customer Service Department. We are a diverse group of people with bright minds, different backgrounds, and a variety of skill sets. We believe that diversity creates a stronger team, brings more ideas to the table, and allows us to approach solutions from different angles.
THIS ROLE:
The Donor Support Team is a critical piece of ActBlue’s work to democratize power in this country through small-dollar fundraising and empowering donors. This rapidly growing team supports our donors seven days per week, 365 days per year, and has remote team members across the country from Portland, Maine to Portland, Oregon. They help donors and offer efficient, accurate, and friendly service in every interaction.
To achieve our goals and continue providing the best support in the business, we are looking for several Donor Support Associates to join us. This team will work on the front line of support, serving millions of small-dollar donors giving through ActBlue.
YOU WILL:
Provide day-to-day donor support.
Respond to incoming email messages.
Transcribe voicemails and return phone calls.
Monitor a queue of contributions needing further review.
Proactively provide donor support and outreach as needed.
Tackle other tasks and projects as assigned by Donor Support Managers.
YOU ARE:
A great communicator: You’ll be in contact with many people every day — candidates for this position should enjoy constant communication not just with our donors but also with their teammates.
Comfortable going solo: While you’ll be working in a larger team, most of your day-to-day work will be independently driven and managed.
Experienced in customer service: We’d love to bring someone on board who has experience with and enjoys providing customer support to people on a daily basis.
Highly detailed: You proofread, reread, and triple-check your work. You understand that details play a large role in setting a project up for success.
Goal-oriented: We have goals as a team and we work hard to consistently meet and exceed.
Organized and efficient over the phone and via email: The person in this role will be responding to a high volume of emails and calls each day and will regularly be problem-solving with customers over the phone.
A strong tracker: This role will be responsible for monitoring, tracking, and appropriately escalating possible technical issues.
YOU WILL SUCCEED IN THIS ROLE IF:
You have a passion for helping people and show this with empathy, compassion, and humor (we love GIFs!).
You’re productive working from home and like using technology to work smarter and more efficiently.
You are comfortable with change, growth, and a fast-paced environment.
You like making connections with your teammates and thrive by giving and receiving peer-to-peer support.
Diversity, Inclusivity, and Equity are some of your favorite words.
You bring a hands-on, solution-oriented approach to feedback and challenges.
You are creative and able to think outside of the box .
LOCATION & COMPENSATION:
This is a fully remote position. ActBlue offers generous, competitive hourly compensation, and provides fully paid and trans-inclusive health, dental, and vision insurance and an employer-sponsored 401k contribution plan. ActBlue will also provide the technology and hardware needed to do the job.
At this time, ActBlue is only authorized to hire staff in the following states: Georgia, Maine, Maryland, Massachusetts, New York, Oregon, Rhode Island, Texas, Virginia, Washington DC
We will only consider applications from people who will be working remotely full time from one of those states.
We are looking for folks with interest in and availability for a non-traditional full-time (40 hours) work schedule, including weekends and hours outside the EST business day. Please let us know in your cover letter what your general availability is. This position requires a commitment through January 2021.
ActBlue is an equal opportunity employer and does not discriminate against candidates on the basis of race, ethnicity, religion, sex, gender, sexual orientation, gender identity, disability status, or veteran status. Women, people of color, LGBTQIA2S+ individuals, and members of other minority or marginalized groups are strongly encouraged to apply.
ActBlue cannot at this time sponsor work visas.
Jan 31, 2020
Individual Contributor
WHO WE ARE:
ActBlue builds and maintains a powerful online fundraising platform for Democratic campaigns, progressive organizations, and nonprofits working to create a better future. We put power in the hands of small-dollar donors by making it easier for grassroots supporters to make their voices heard and by helping thousands of groups — from presidential candidates to environmental organizations — build people-powered movements.
We’re a nonprofit organization, and our team has a big impact on the future of our country. Each and every one of us, from the political activists to the tech innovators to the customer service pros, is fully committed to our mission. We're excited to grow this team and get ready to take on even bigger challenges as we look toward 2020 and beyond.
You would be joining a fully remote Donor Support Team nested in the Customer Service Department. We are a diverse group of people with bright minds, different backgrounds, and a variety of skill sets. We believe that diversity creates a stronger team, brings more ideas to the table, and allows us to approach solutions from different angles.
THIS ROLE:
The Donor Support Team is a critical piece of ActBlue’s work to democratize power in this country through small-dollar fundraising and empowering donors. This rapidly growing team supports our donors seven days per week, 365 days per year, and has remote team members across the country from Portland, Maine to Portland, Oregon. They help donors and offer efficient, accurate, and friendly service in every interaction.
To achieve our goals and continue providing the best support in the business, we are looking for several Donor Support Associates to join us. This team will work on the front line of support, serving millions of small-dollar donors giving through ActBlue.
YOU WILL:
Provide day-to-day donor support.
Respond to incoming email messages.
Transcribe voicemails and return phone calls.
Monitor a queue of contributions needing further review.
Proactively provide donor support and outreach as needed.
Tackle other tasks and projects as assigned by Donor Support Managers.
YOU ARE:
A great communicator: You’ll be in contact with many people every day — candidates for this position should enjoy constant communication not just with our donors but also with their teammates.
Comfortable going solo: While you’ll be working in a larger team, most of your day-to-day work will be independently driven and managed.
Experienced in customer service: We’d love to bring someone on board who has experience with and enjoys providing customer support to people on a daily basis.
Highly detailed: You proofread, reread, and triple-check your work. You understand that details play a large role in setting a project up for success.
Goal-oriented: We have goals as a team and we work hard to consistently meet and exceed.
Organized and efficient over the phone and via email: The person in this role will be responding to a high volume of emails and calls each day and will regularly be problem-solving with customers over the phone.
A strong tracker: This role will be responsible for monitoring, tracking, and appropriately escalating possible technical issues.
YOU WILL SUCCEED IN THIS ROLE IF:
You have a passion for helping people and show this with empathy, compassion, and humor (we love GIFs!).
You’re productive working from home and like using technology to work smarter and more efficiently.
You are comfortable with change, growth, and a fast-paced environment.
You like making connections with your teammates and thrive by giving and receiving peer-to-peer support.
Diversity, Inclusivity, and Equity are some of your favorite words.
You bring a hands-on, solution-oriented approach to feedback and challenges.
You are creative and able to think outside of the box .
LOCATION & COMPENSATION:
This is a fully remote position. ActBlue offers generous, competitive hourly compensation, and provides fully paid and trans-inclusive health, dental, and vision insurance and an employer-sponsored 401k contribution plan. ActBlue will also provide the technology and hardware needed to do the job.
At this time, ActBlue is only authorized to hire staff in the following states: Georgia, Maine, Maryland, Massachusetts, New York, Oregon, Rhode Island, Texas, Virginia, Washington DC
We will only consider applications from people who will be working remotely full time from one of those states.
We are looking for folks with interest in and availability for a non-traditional full-time (40 hours) work schedule, including weekends and hours outside the EST business day. Please let us know in your cover letter what your general availability is. This position requires a commitment through January 2021.
ActBlue is an equal opportunity employer and does not discriminate against candidates on the basis of race, ethnicity, religion, sex, gender, sexual orientation, gender identity, disability status, or veteran status. Women, people of color, LGBTQIA2S+ individuals, and members of other minority or marginalized groups are strongly encouraged to apply.
ActBlue cannot at this time sponsor work visas.
We are Astro HQ and we build tools that unlock creativity and productivity, such as:
Astropad – Software that turns the iPad into a high-end drawing tablet
Luna Display – The first hardware solution that turns the iPad or another Mac into a wireless second display
We are looking for a Technical Support Representative to join our small and efficient team. Your primary role will be to provide advanced customer support for our software product, Astropad, as well as for our hardware product, Luna Display. This job requires exceptional communication skills, a strong technical background, and a love of solving puzzles. You will:
Troubleshoot and answer complex technical support questions
Investigate ongoing issues
Help manage social media support
Create and update manuals and how-to guides
Help build relevant procedures for the support team
Collaborate with other departments and provide feedback
Assist with quality assurance testing
Collaborate on a daily basis with our support team via Slack
Key Skills:
Excellent written communication skills
Extreme empathy for customers
Tenacious problem solving
Experience diagnosing customer support issues and providing easy-to-follow solutions
Strong attention to detail
Confident in creating procedures and how-tos for both customers and staff
Knowledge of and/or familiarity with Mac systems, Apple products, and Windows
Familiarity with Help Scout or another help desk software
Availability to work with at least four hours overlap in GMT-6 timezone
Nice If You Have:
2+ years of IT and/or customer support experience
Bachelors degree or equivalent
Windows experience
Previous remote experience
About Astro HQ
We are a small, bootstrapped startup founded by a team of ex-Apple engineers. Our tools are used by tens of thousands of creative pros and some of the largest animation studios in the world, and we are just getting started! We are looking for people passionate about building the next generation of tools that unlock creativity to join our team. We are a fully remote company with a small office in Minneapolis, MN. If joining us sounds interesting to you, please get in touch! We offer:
Flexible work schedules
Competitive pay + equity
Coworking space reimbursement stipend (if not based in Minneapolis)
Health & dental insurance
Parental leave
3 weeks vacation
Challenging and creative work
High impact and significant responsibility
Jan 30, 2020
Individual Contributor
We are Astro HQ and we build tools that unlock creativity and productivity, such as:
Astropad – Software that turns the iPad into a high-end drawing tablet
Luna Display – The first hardware solution that turns the iPad or another Mac into a wireless second display
We are looking for a Technical Support Representative to join our small and efficient team. Your primary role will be to provide advanced customer support for our software product, Astropad, as well as for our hardware product, Luna Display. This job requires exceptional communication skills, a strong technical background, and a love of solving puzzles. You will:
Troubleshoot and answer complex technical support questions
Investigate ongoing issues
Help manage social media support
Create and update manuals and how-to guides
Help build relevant procedures for the support team
Collaborate with other departments and provide feedback
Assist with quality assurance testing
Collaborate on a daily basis with our support team via Slack
Key Skills:
Excellent written communication skills
Extreme empathy for customers
Tenacious problem solving
Experience diagnosing customer support issues and providing easy-to-follow solutions
Strong attention to detail
Confident in creating procedures and how-tos for both customers and staff
Knowledge of and/or familiarity with Mac systems, Apple products, and Windows
Familiarity with Help Scout or another help desk software
Availability to work with at least four hours overlap in GMT-6 timezone
Nice If You Have:
2+ years of IT and/or customer support experience
Bachelors degree or equivalent
Windows experience
Previous remote experience
About Astro HQ
We are a small, bootstrapped startup founded by a team of ex-Apple engineers. Our tools are used by tens of thousands of creative pros and some of the largest animation studios in the world, and we are just getting started! We are looking for people passionate about building the next generation of tools that unlock creativity to join our team. We are a fully remote company with a small office in Minneapolis, MN. If joining us sounds interesting to you, please get in touch! We offer:
Flexible work schedules
Competitive pay + equity
Coworking space reimbursement stipend (if not based in Minneapolis)
Health & dental insurance
Parental leave
3 weeks vacation
Challenging and creative work
High impact and significant responsibility
Hi there,
My name’s Kathryn and I’m a Managing Producer at Course Concierge. We produce and market online courses for NYT best-selling authors, TED speakers, social media authorities and those with something to say.
We’re looking for someone who loves helping people to join our Customer Experience Team.
Would you love to help customers across a wide range of online courses?
Do you thrive helping and interacting with people?
Do you love learning new things and having variety in your work?
Do you have exciting ideas for improving customers’ experience?
If so, this could be the perfect opportunity for you.
We’re seeking someone who:
– Enjoys writing (with great attention to detail – all of our communication with customers, and most internally, is written); – Is empathetic and enjoys helping people; – Can be depended upon to manage support inboxes across a diverse range of fields; – Thrives working on a variety of tasks, and would be happy to get involved in course development efforts where needed.
The quality of our support to date has been instrumental in our company’s client acquisition (clients being so impressed by our support team they’ve then referred others to us), so it’s of utmost importance to us to continue to uphold the highest of standards.
Our clients are the best in their field – true experts who have something incredible to share. In joining our support team, you’ll become part of their team and be responsible for representing their brands. It’s important you’re able to wear many hats and adopt the right tone and style for each.
In most companies, we have observed (sadly), support becomes an island off the coast of the rest of the company. The rest of the team doesn’t interact much with support, and there’s a breakdown of respect and quality. This is deeply discouraging when it happens, and we’ve strived to do things differently.
We’re looking for someone who can enthusiastically keep “customer experience” (our re-branding of customer support) at the heart of what we do.
You will be encouraged to ask anyone on the team at all for anything you need, and (rightly) to bring your ideas and learnings from customer interactions to the table.
We’ll be counting on you both to serve our customers, and keep customers at the forefront of all other team members’ minds.
Key responsibilities of the role:
Managing our support inboxes (for which we use HelpScout) and replying to customer emails
Working with our designers, developers, copywriters, and producers to find solutions, fix bugs, and ever-improve our courses
Managing and moderating course Facebook Groups (and suggesting means by which we can improve them)
Sharing great testimonials and feedback with the team
Drafting updates to clients on course member progress
Checking and approving project submissions from course members (this could be anything from woodworking projects to entrepreneurship)
Writing template responses for course launches (so we’re ready to serve hundreds of customers in a short time span)
Keeping the team in the loop during launches with daily message board updates
Proofreading and loading content onto our WordPress sites
Editing audio files (we want someone who we can throw challenges like this at, who perhaps despite not having experience with editing, will be savvy enough to figure it out)
Quality Assurance checks on signup flows and members’ areas
Pitching in where needed with other activities that keep our systems running (for which we’ll provide suitable training)
We’re champions of making sure customers have a great experience with us, from a warm first welcome to being a helping hand throughout, and providing words of encouragement and congratulations when they’re needed.
*
The position will start at roughly 25 hours per week, and quickly build into being a near full-time role. You will be required to work two weekends a month (to cater to our releases) – with days off during the following week to make up for it.
We are a remote company, and so you can be based anywhere that will sustainably allow you to work either European or American hours.
To apply, simply write back to cxteam@courseconcierge.com with a short note on why you think you would be a fit.
Please do not include a CV of any kind – we don’t mind where you went to school (or even that you went), just that you love helping people.
Our deadline for responses is February 2nd. We’re still a small team and so won’t be able to get back to everyone. We’ll aim to get back to all candidates we’d like to explore the possibility of working with no later than February 7th.
Thank you for considering the position and reading until this point. If you’re feeling on the fence about applying: please do.
Best of luck, and we look forward to hearing from you,
Kathryn
Jan 23, 2020
Individual Contributor
Hi there,
My name’s Kathryn and I’m a Managing Producer at Course Concierge. We produce and market online courses for NYT best-selling authors, TED speakers, social media authorities and those with something to say.
We’re looking for someone who loves helping people to join our Customer Experience Team.
Would you love to help customers across a wide range of online courses?
Do you thrive helping and interacting with people?
Do you love learning new things and having variety in your work?
Do you have exciting ideas for improving customers’ experience?
If so, this could be the perfect opportunity for you.
We’re seeking someone who:
– Enjoys writing (with great attention to detail – all of our communication with customers, and most internally, is written); – Is empathetic and enjoys helping people; – Can be depended upon to manage support inboxes across a diverse range of fields; – Thrives working on a variety of tasks, and would be happy to get involved in course development efforts where needed.
The quality of our support to date has been instrumental in our company’s client acquisition (clients being so impressed by our support team they’ve then referred others to us), so it’s of utmost importance to us to continue to uphold the highest of standards.
Our clients are the best in their field – true experts who have something incredible to share. In joining our support team, you’ll become part of their team and be responsible for representing their brands. It’s important you’re able to wear many hats and adopt the right tone and style for each.
In most companies, we have observed (sadly), support becomes an island off the coast of the rest of the company. The rest of the team doesn’t interact much with support, and there’s a breakdown of respect and quality. This is deeply discouraging when it happens, and we’ve strived to do things differently.
We’re looking for someone who can enthusiastically keep “customer experience” (our re-branding of customer support) at the heart of what we do.
You will be encouraged to ask anyone on the team at all for anything you need, and (rightly) to bring your ideas and learnings from customer interactions to the table.
We’ll be counting on you both to serve our customers, and keep customers at the forefront of all other team members’ minds.
Key responsibilities of the role:
Managing our support inboxes (for which we use HelpScout) and replying to customer emails
Working with our designers, developers, copywriters, and producers to find solutions, fix bugs, and ever-improve our courses
Managing and moderating course Facebook Groups (and suggesting means by which we can improve them)
Sharing great testimonials and feedback with the team
Drafting updates to clients on course member progress
Checking and approving project submissions from course members (this could be anything from woodworking projects to entrepreneurship)
Writing template responses for course launches (so we’re ready to serve hundreds of customers in a short time span)
Keeping the team in the loop during launches with daily message board updates
Proofreading and loading content onto our WordPress sites
Editing audio files (we want someone who we can throw challenges like this at, who perhaps despite not having experience with editing, will be savvy enough to figure it out)
Quality Assurance checks on signup flows and members’ areas
Pitching in where needed with other activities that keep our systems running (for which we’ll provide suitable training)
We’re champions of making sure customers have a great experience with us, from a warm first welcome to being a helping hand throughout, and providing words of encouragement and congratulations when they’re needed.
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The position will start at roughly 25 hours per week, and quickly build into being a near full-time role. You will be required to work two weekends a month (to cater to our releases) – with days off during the following week to make up for it.
We are a remote company, and so you can be based anywhere that will sustainably allow you to work either European or American hours.
To apply, simply write back to cxteam@courseconcierge.com with a short note on why you think you would be a fit.
Please do not include a CV of any kind – we don’t mind where you went to school (or even that you went), just that you love helping people.
Our deadline for responses is February 2nd. We’re still a small team and so won’t be able to get back to everyone. We’ll aim to get back to all candidates we’d like to explore the possibility of working with no later than February 7th.
Thank you for considering the position and reading until this point. If you’re feeling on the fence about applying: please do.
Best of luck, and we look forward to hearing from you,
Kathryn
