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May 02, 2022
Lead
Marketing Manager
Support Driven
We are seeking a Marketing Manager to develop, implement, and execute Support Driven’s Community Marketing program campaigns. You will be responsible for owning and implementing Storybrand Marketing for Support Driven’s Brand via the website, social media, and in Support Driven’s Slack Channels. Additionally, you will be responsible for maintaining all branding and marketing assets. Lastly, you will be responsible for ensuring the campaigns and offerings are executed on-time and efficiently for our community and our partners The Community Marketing team will report to you. The ideal candidate for a marketing manager at Support Driven will have the following skillset: Intimate understanding of traditional and emerging marketing channels Excellent communication skills Ability to think creatively and innovatively Ability to handle multiple work streams at once Ability to take projects from start to completion on time Ability and willingness...
Apr 26, 2022
Individual Contributor
Customer Support / Success Specialist - SaaS Business
$60,000 - $70,000 yearly
CartStack Remote
As a customer support/success specialist, problem-solving, clear-communication, and tech savviness are your strongest traits! You will be helping to manage CartStack's support channels (email, chat, & phone) in your quest to WOW customers by exceeding their expectations :). You will be spending about 50% of your time on customer support tasks and the other 50% of your time on pro-active customer success and campaign optimization tasks for our customers. CartStack is a growing SaaS startup that offers a cart & visitor abandonment solution for e-commerce and reservation websites. Our mission is simple…. Be known as the most powerful visitor abandonment recovery solution in the world! Check out our company values page here -   http://www.cartstack.com/values/ . And see what a couple of our team members have to say about working at CartStack here -   What is it like to work at CartStack? Responsibilities you will own: Respond to and resolve customer...
Apr 11, 2022
Individual Contributor
Customer Support Specialist (Part time)
$20.00 hourly
Morisy Remote
MuckRock is seeking a remote part-time Customer Support Specialist to join the Customer Support Team. The Customer Support Specialist will contribute to our existing customer-obsessed team by efficiently responding to user inquiries via Zendesk, making calls to government agencies, helping troubleshoot a range of technical and logistical questions, and helping maintain our database of agency contacts. This position requires someone who is highly organized and detail-oriented with great communication skills, both written and over the phone. This applies to internal communication with staff and external communication with agency contacts. Building our agency database requires consistent follow-up and maintaining relationships with records offices, so we need someone who is skilled in persistent yet amicable communication, as well as someone who can learn and explain a wide range of software packages and help identify challenges users are having with software and come up with...
May 23, 2022
Director
Director of Customer Experience
Wightman New York, NY, USA
At Fair Harbor, the customer always comes first. We truly believe that our customers are part of our family and we want to treat them as such with every interaction. As the Director of Customer Experience, you will manage and oversee all customer service operations, and drive our brand message and energy through all channels of communication. You will be a bastion for the brand, helping our BPO-partner understand what it means to care for customers the Fair Harbor way. With a hospitable and caring touch, you will survey the industry to find new and unique ways to improve our customers end to end experience, ultimately delivering a customer service experience unlike any other. You will be the eyes and ears of the company, always being attentive to the input from customers, and relaying important information to the appropriate Fair Harbor department. At Fair Harbor, every detail, and every moment, is important, and we will trust you to care for them. REPORTS TO: COO LOCATION: New...
May 05, 2022
Individual Contributor
Customer Support Specialist
$40,000 - $50,000 yearly
Circle Remote
Circle   is building the modern community platform for every creator and brand in the world: think "Shopify for creator/brand-led communities". We make it really easy for creators and brands to bring their discussions, membership and content all into one place. We have big dreams for where to take our platform, and want you to join us in our journey. We're looking to expand our customer support team! This role is a fixed schedule and requires working at least one weekend day. This is a 100% remote role. We're now a fully remote team of 65 (and growing!) based in the U.S., Colombia, Portugal, India, Argentina, Slovenia, and other countries. We have a preference for candidates in U.S. and European time zones. Check out our   Careers page   for more information about us. Responsibilities Prioritize customer issues across our email and community channels. Become an expert on the Circle product, along with our internal staff admin tool. Advise...