Wightman
New York, NY, USA
At Fair Harbor, the customer always comes first. We truly believe that our customers are part of our family and we want to treat them as such with every interaction. As the Director of Customer Experience, you will manage and oversee all customer service operations, and drive our brand message and energy through all channels of communication. You will be a bastion for the brand, helping our BPO-partner understand what it means to care for customers the Fair Harbor way. With a hospitable and caring touch, you will survey the industry to find new and unique ways to improve our customers end to end experience, ultimately delivering a customer service experience unlike any other. You will be the eyes and ears of the company, always being attentive to the input from customers, and relaying important information to the appropriate Fair Harbor department. At Fair Harbor, every detail, and every moment, is important, and we will trust you to care for them.
REPORTS TO: COO
LOCATION: New...