$60,000 - $70,000 yearly
CartStack
Remote
As a customer support/success specialist, problem-solving, clear-communication, and tech savviness are your strongest traits! You will be helping to manage CartStack's support channels (email, chat, & phone) in your quest to WOW customers by exceeding their expectations :).
You will be spending about 50% of your time on customer support tasks and the other 50% of your time on pro-active customer success and campaign optimization tasks for our customers.
CartStack is a growing SaaS startup that offers a cart & visitor abandonment solution for e-commerce and reservation websites. Our mission is simple…. Be known as the most powerful visitor abandonment recovery solution in the world!
Check out our company values page here - http://www.cartstack.com/values/ . And see what a couple of our team members have to say about working at CartStack here - What is it like to work at CartStack?
Responsibilities you will own:
Respond to and resolve customer...