Punchpass
Remote (Candidates must reside in U.S., Canada, or Western Europe)
Customer Success Specialist Remote, Full-time Candidates must reside in U.S., Canada, or Western Europe We’re looking for someone with customer support experience to join our customer success team here at Punchpass. The primary aim of this role is to ensure that customers achieve success in understanding and using Punchpass. With thousands of users around the globe, we get lots of questions about Punchpass. Your job will be to answer them and look for ways to help customers succeed with Punchpass right from the start. This will range from answering messages in Intercom (the app we use for all customer communication), improving our support documentation, customer onboarding phone calls, demos, guides, and anything else that will help our customers get set up and successful using Punchpass. You’ll also convey customer concerns back to our tech team by tracking user feedback and escalating software issues as necessary. Punchpass is still a very small company -...