2 jobs found

At Marco Polo, we take pride in providing a joyful customer service experience. When members of our Marco Polo community have questions or need assistance with using our products and services, we take care of them well. We’re currently seeking a part-time   Customer Success Specialist   who is warm, personable, reliable, ready to listen, and eager to help people get the most out of our mobile app,   Marco Polo . Desired Skills and Experience You Will: Respond to, manage, and organize customer inquiries from a variety of sources including the Google Play Store, Apple App Store, e-mail submissions, Facebook, Instagram, and Twitter. Actively use Marco Polo to gain product expertise, which you’ll apply every time you help a customer with a question, concern, or issue. Collect user feedback and share trends with the product team. Work 20+ hours a week (some weekend time included). You Have: A passion for providing exceptional customer service. The...

Spark is a venture-backed, direct-to-consumer startup, where customer service is a big deal. We have a recurring revenue business model, and create relationships and community with our customers.  We are looking for a Customer Support Representative to join our team. Our ideal candidate has a strong background in customer support, with experience ranging from technical support to order management, participation on cross-functional teams, enthusiasm, and a contagious customer focus. This position is a major contributor in ensuring our customers love Spark, and is responsible for broadcasting insights from the front lines throughout the company. The ideal candidate is humble and hard-working, demonstrates curiosity and adaptability in a rapidly evolving environment, and exhibits a high degree of empathy and enthusiasm for customers. RESPONSIBILITIES Deliver amazing customer support experiences across multiple channels Follow processes and protocols to ensure...