At Marco Polo, we take pride in providing a joyful customer service experience. When members of our Marco Polo community have questions or need assistance with using our products and services, we take care of them well. We’re currently seeking a part-time Customer Success Specialist who is warm, personable, reliable, ready to listen, and eager to help people get the most out of our mobile app, Marco Polo .
Desired Skills and Experience
You Will:
Respond to, manage, and organize customer inquiries from a variety of sources including the Google Play Store, Apple App Store, e-mail submissions, Facebook, Instagram, and Twitter.
Actively use Marco Polo to gain product expertise, which you’ll apply every time you help a customer with a question, concern, or issue.
Collect user feedback and share trends with the product team.
Work 20+ hours a week (some weekend time included).
You Have:
A passion for providing exceptional customer service.
The...