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Apr 26, 2022
Individual Contributor
Customer Support / Success Specialist - SaaS Business
$60,000 - $70,000 yearly
CartStack Remote
As a customer support/success specialist, problem-solving, clear-communication, and tech savviness are your strongest traits! You will be helping to manage CartStack's support channels (email, chat, & phone) in your quest to WOW customers by exceeding their expectations :). You will be spending about 50% of your time on customer support tasks and the other 50% of your time on pro-active customer success and campaign optimization tasks for our customers. CartStack is a growing SaaS startup that offers a cart & visitor abandonment solution for e-commerce and reservation websites. Our mission is simple…. Be known as the most powerful visitor abandonment recovery solution in the world! Check out our company values page here -   http://www.cartstack.com/values/ . And see what a couple of our team members have to say about working at CartStack here -   What is it like to work at CartStack? Responsibilities you will own: Respond to and resolve customer...
May 23, 2022
Director
Director of Customer Experience
Wightman New York, NY, USA
At Fair Harbor, the customer always comes first. We truly believe that our customers are part of our family and we want to treat them as such with every interaction. As the Director of Customer Experience, you will manage and oversee all customer service operations, and drive our brand message and energy through all channels of communication. You will be a bastion for the brand, helping our BPO-partner understand what it means to care for customers the Fair Harbor way. With a hospitable and caring touch, you will survey the industry to find new and unique ways to improve our customers end to end experience, ultimately delivering a customer service experience unlike any other. You will be the eyes and ears of the company, always being attentive to the input from customers, and relaying important information to the appropriate Fair Harbor department. At Fair Harbor, every detail, and every moment, is important, and we will trust you to care for them. REPORTS TO: COO LOCATION: New...