Position Title: Customer Success Agent
Main Thing You’ll Do: Respond to support requests, troubleshoot customer issues and help our customers utilize our products to their maximum potential.
Other Important Things You’ll Do:
Report on common issues
Keep track of feature requests for our products
Improve our customer service process
Hours: 15 hours/week
Schedule: Monday–Friday, 3 hours per day, preferably between 8am–5pm PST. The schedule is flexible, but a relatively consistent schedule is preferred. We’re also open to the possibility of a weekend day.
Location: Anywhere in the US! You’ll be working remotely. We unfortunately can’t accept applicants from outside the US.
Starting Date: October 2020
We Are Looking for a Person Who:
Is a ridiculously good communicator, particularly in writing – this is non-negotiable because this position is remote and strong communication is a must
Genuinely enjoys customer service and...
Aug 11, 2020
Individual Contributor
Position Title: Customer Success Agent
Main Thing You’ll Do: Respond to support requests, troubleshoot customer issues and help our customers utilize our products to their maximum potential.
Other Important Things You’ll Do:
Report on common issues
Keep track of feature requests for our products
Improve our customer service process
Hours: 15 hours/week
Schedule: Monday–Friday, 3 hours per day, preferably between 8am–5pm PST. The schedule is flexible, but a relatively consistent schedule is preferred. We’re also open to the possibility of a weekend day.
Location: Anywhere in the US! You’ll be working remotely. We unfortunately can’t accept applicants from outside the US.
Starting Date: October 2020
We Are Looking for a Person Who:
Is a ridiculously good communicator, particularly in writing – this is non-negotiable because this position is remote and strong communication is a must
Genuinely enjoys customer service and...
WHO WE ARE:
ActBlue builds and maintains a powerful online fundraising platform for Democratic campaigns, progressive organizations, and nonprofits working to create a better future. We put power in the hands of small-dollar donors by making it easier for grassroots supporters to make their voices heard and by helping thousands of groups — from presidential candidates to environmental organizations — build people-powered movements.
We’re a nonprofit organization, and our team has a big impact on the future of our country. Each and every one of us, from the political activists to the tech innovators to the customer service pros, is fully committed to our mission. We're excited to grow this team and get ready to take on even bigger challenges as we look toward 2020 and beyond.
You would be joining a fully remote Donor Support Team nested in the Customer Service Department. We are a diverse group of people with bright minds, different backgrounds, and a variety of skill...
Aug 07, 2020
Individual Contributor
WHO WE ARE:
ActBlue builds and maintains a powerful online fundraising platform for Democratic campaigns, progressive organizations, and nonprofits working to create a better future. We put power in the hands of small-dollar donors by making it easier for grassroots supporters to make their voices heard and by helping thousands of groups — from presidential candidates to environmental organizations — build people-powered movements.
We’re a nonprofit organization, and our team has a big impact on the future of our country. Each and every one of us, from the political activists to the tech innovators to the customer service pros, is fully committed to our mission. We're excited to grow this team and get ready to take on even bigger challenges as we look toward 2020 and beyond.
You would be joining a fully remote Donor Support Team nested in the Customer Service Department. We are a diverse group of people with bright minds, different backgrounds, and a variety of skill...
Position Specs:
Full time, $55K-$65K/yr
100% remote
Unlimited vacation & sick days.
Full family health benefits.
What we're up to:
Online education is broken. Just 3% of people get results from the typical information product. In other words, it's a $200B+ industry with a 3% success rate and we decided to do something about it.
Our cutting-edge course delivery platform (LMS) allows anyone with something to teach to gamify their knowledge, expertise, experience and training so that 10-30 times more students get results over typical information products.
Our community is a wonderful mix of online course creators and entrepreneurs who are changing the world and they need support to use our product to its best potential.
We just released our V2 to the world, and we're growing FAST. We currently have around 400 users and we project more than 2,000 before the end of the year! We need help fast!
About You.
First and foremost: you have 5+...
Aug 02, 2020
Manager
Position Specs:
Full time, $55K-$65K/yr
100% remote
Unlimited vacation & sick days.
Full family health benefits.
What we're up to:
Online education is broken. Just 3% of people get results from the typical information product. In other words, it's a $200B+ industry with a 3% success rate and we decided to do something about it.
Our cutting-edge course delivery platform (LMS) allows anyone with something to teach to gamify their knowledge, expertise, experience and training so that 10-30 times more students get results over typical information products.
Our community is a wonderful mix of online course creators and entrepreneurs who are changing the world and they need support to use our product to its best potential.
We just released our V2 to the world, and we're growing FAST. We currently have around 400 users and we project more than 2,000 before the end of the year! We need help fast!
About You.
First and foremost: you have 5+...
Are you passionate about implementing best practices to improve learning outcomes? Does the opportunity to empower others in successfully supporting students and educators energize you? Are you a tireless customer advocate? If so, we want to talk to you about leading the Customer Success team at Soomo Learning.
Role
The Customer Success team at Soomo provides onboarding, implementation, support, and account management for the institutions, instructors, and students who use our courseware. We strive to make onboarding and implementation as smooth as possible for each customer while also upholding best practices and offering support to help them meet their goals for learning outcomes.
The Director ensures that the instructor support and student support teams work together to outfit educators and their students with the best learning experience possible. In addition, the Director tenaciously represents the voice of the customer to other departments within Soomo in order to...
Jul 16, 2020
Director
Are you passionate about implementing best practices to improve learning outcomes? Does the opportunity to empower others in successfully supporting students and educators energize you? Are you a tireless customer advocate? If so, we want to talk to you about leading the Customer Success team at Soomo Learning.
Role
The Customer Success team at Soomo provides onboarding, implementation, support, and account management for the institutions, instructors, and students who use our courseware. We strive to make onboarding and implementation as smooth as possible for each customer while also upholding best practices and offering support to help them meet their goals for learning outcomes.
The Director ensures that the instructor support and student support teams work together to outfit educators and their students with the best learning experience possible. In addition, the Director tenaciously represents the voice of the customer to other departments within Soomo in order to...
