3 jobs found

We started Freedom Grooming to improve the grooming lives of men, everywhere. We set out to ensure that regardless of skin complications, such as psoriasis or eczema, every man can enjoy a seamless, frictionless shave. That was until we discovered a worldwide opportunity for our products and technology beyond just those suffering from these conditions - everyone hates irritation and loves smooth shaves! Join us on our journey to help every man have a carefree shaving experience! THE ROLE: We are looking for an organized leader who is passionate about engaging with our customer base to ensure that all of our customers are thrilled with their experience with Freedom Grooming. This person will view customer happiness and engagement as a key contributing factor to the growth and sustainability of the business that enables us to fix customer pain points, streamline our processes and systems, improve customer retention, and enhance the quality of our products. The role...

Bandcamp is seeking an experienced, empathetic and data driven Director of Support to lead our much beloved, and growing, customer support team. The Director will build and expand on our current support structure to enhance the quality and e ffi ciency with which we resolve questions and problems raised by our global community of artists, labels, and fans. Bandcamp is a global music community where fans discover great music and directly support the artists who make it. Artists have earned over a half-billion dollars on Bandcamp. We believe that music is an indispensable part of culture, and for that culture to survive, artists must be compensated fairly and transparently for their work. You will: Lead a team of Support Managers, helping them manage and support a growing team of Support Specialists who respond to over 80,000 support requests each year Optimize how we respond to support requests and how we manage our support inbox Develop a...