$55,000 yearly
ContentFly
Remote (US or Canada)
About the job
ContentFly (YC W21) is building the universal API for content creation - our vision is to allow anybody on Earth to get high quality content for their business in a few clicks. We've grown over 700% in the past 10 months profitably, and just raised a round of financing from some of the world's top investors.
Our marketplace has hundreds of great copywriters serving thousands of businesses. We're now looking for a Customer Support Specialist that can provide outstanding service to this growing base of users.
Your primary role will be to answer any questions or resolve issues our customers or writers face while using ContentFly and leave them delighted. Your days will involve responding to queries on live-chat, putting out fires, working with technical support, and surfacing customer insights or issues for our Product team.
More specifically you'll:
Respond to in-bound conversations from Leads, Customers, and Writers
Build out our self-serve knowledge...
About the job
ContentFly (YC W21) is building the universal API for content creation - our vision is to allow anybody on Earth to get high quality content for their business in a few clicks. We've grown over 700% in the past 10 months profitably, and just raised a round of financing from some of the world's top investors.
Our marketplace has hundreds of great copywriters serving thousands of businesses. We're now looking for a Customer Support Specialist that can provide outstanding service to this growing base of users.
Your primary role will be to answer any questions or resolve issues our customers or writers face while using ContentFly and leave them delighted. Your days will involve responding to queries on live-chat, putting out fires, working with technical support, and surfacing customer insights or issues for our Product team.
More specifically you'll:
Respond to in-bound conversations from Leads, Customers, and Writers
Build out our self-serve knowledge...
