Yoast is growing rapidly, and because of that, we’re looking for a freelance Support Engineer. Currently, all support at Yoast is in English, but we see a growing demand for support in other languages. So if you’re fluent in a second language (preferably Spanish or German), that’s a pro!
What we're looking for
You're experienced in customer support, and love doing it. Helping people is your second nature and you're well aware that not everyone is as skilled as you are. Your goal in every conversation is to help the customer reach their goal. Besides, it is important that you process the question or request the first time right. Even if this requires research and learning on your side. You realize that you're the face of Yoast, and know that people love smiling faces. You can express your smile in your written communication because that's what you'll be doing at Yoast. Forget that charming phone-voice, it's all about email here! You've got an eye for detail....