Full time remote anywhere in EU
YOUR MISSION
The Support Hero can be based anywhere in Europe. As a support Hero you provide assistance and technical support to Agorapulse clients in German and English . Support is provided by email or chat, and occasionally by video.
The working hours are 9am - 6pm CEST. Please note: interviews will begin in the first week of August.
Job description :
Support prospects and customers in their understanding of how the product works.
Listen to the customer and be responsive and, in the event of a problem or bug, you will be in charge of precisely identifying the problem and reporting it to the technical team.
Maintain deep expert product knowledge
Participate in support team meetings and help manage priorities for future technical and UX developments and improvements, based on user feedback.
Participate in the beta tests of the new functionalities of the platform.
Participate in the improvement of the Help Centre...