Role Synopsis
The Loyalist is on the lookout for a well-rounded individual to lead our growing customer service team. In this role you'll lead process-building and personnel coaching, in addition to aiding in some actual service; these are the pillars of a holistic customer experience role. You'll use data and insights to help identify areas of customer service that we can improve for our customers, and you'll manage a team of 5-7 employees on the CX team, working cross-functionally to generally improve the synergy with which our various teams work together, and how our teams work with the outside world.
The Role 1. Lead the execution of strategic projects and serve as the Customer Experience team’s point person for company-wide initiatives
2. Support the Customer Experience team's strategic planning, including managing the annual operating plan, coordinating across departments, and measuring and communicating progress to stakeholders.
3. Analyze feasibility...
Jul 20, 2021
Manager
Role Synopsis
The Loyalist is on the lookout for a well-rounded individual to lead our growing customer service team. In this role you'll lead process-building and personnel coaching, in addition to aiding in some actual service; these are the pillars of a holistic customer experience role. You'll use data and insights to help identify areas of customer service that we can improve for our customers, and you'll manage a team of 5-7 employees on the CX team, working cross-functionally to generally improve the synergy with which our various teams work together, and how our teams work with the outside world.
The Role 1. Lead the execution of strategic projects and serve as the Customer Experience team’s point person for company-wide initiatives
2. Support the Customer Experience team's strategic planning, including managing the annual operating plan, coordinating across departments, and measuring and communicating progress to stakeholders.
3. Analyze feasibility...
About GRAX
GRAX helps organizations make the most of their past using their cloud application data. The most iconic companies in the world that we buy from daily, wear on our wrists, have in our pockets and rely on to power the internet, all use GRAX. For them, GRAX is a way to unleash the power of their historical data and use it to drive better business outcomes.
GRAX is a remote-first Series A startup founded in Boston, MA with distributed operations across the US. Our investors include Volition Capital.
About the Role
We are seeking exceptional candidates who possess a blend of technical and customer-facing skills to effectively support GRAX customers. This job will require a unique combination of flexibility, troubleshooting, creativity, problem-solving, and communication skills. As part of this highly visible team, candidates have the opportunity to work closely with GRAX customers to contribute to the successful deployment and reliable operations in their...
Jul 14, 2021
Individual Contributor
About GRAX
GRAX helps organizations make the most of their past using their cloud application data. The most iconic companies in the world that we buy from daily, wear on our wrists, have in our pockets and rely on to power the internet, all use GRAX. For them, GRAX is a way to unleash the power of their historical data and use it to drive better business outcomes.
GRAX is a remote-first Series A startup founded in Boston, MA with distributed operations across the US. Our investors include Volition Capital.
About the Role
We are seeking exceptional candidates who possess a blend of technical and customer-facing skills to effectively support GRAX customers. This job will require a unique combination of flexibility, troubleshooting, creativity, problem-solving, and communication skills. As part of this highly visible team, candidates have the opportunity to work closely with GRAX customers to contribute to the successful deployment and reliable operations in their...
Ethena delivers modern, effective workplace eLearning. Our first product, harassment prevention training, focuses on culture change over compliance. In addition, we are in an exciting phase of growth where we are expanding our product offerings to also include everywhere ethical decisions are made (think Code of Conduct, Anti-Corruption, and other financial and legally-oriented courses). Ethena is trusted by some of the most innovative companies including Netflix, Zendesk, Figma, and Medium. We are a Series A-stage company, backed by top-tier investors like Felicis Ventures, GSV, Homebrew, and Neo. Ethena is looking for a motivated, customer-focused Customer Support Associate to join our growing Customer Success team. As we continue to grow our customer base, this team member will play a key role in ensuring we provide all customers with a seamless, positive customer experience that always drives value. In this role, you’ll be our customers’ primary resource for solving...
Jul 22, 2021
Individual Contributor
Ethena delivers modern, effective workplace eLearning. Our first product, harassment prevention training, focuses on culture change over compliance. In addition, we are in an exciting phase of growth where we are expanding our product offerings to also include everywhere ethical decisions are made (think Code of Conduct, Anti-Corruption, and other financial and legally-oriented courses). Ethena is trusted by some of the most innovative companies including Netflix, Zendesk, Figma, and Medium. We are a Series A-stage company, backed by top-tier investors like Felicis Ventures, GSV, Homebrew, and Neo. Ethena is looking for a motivated, customer-focused Customer Support Associate to join our growing Customer Success team. As we continue to grow our customer base, this team member will play a key role in ensuring we provide all customers with a seamless, positive customer experience that always drives value. In this role, you’ll be our customers’ primary resource for solving...
Position/Title: Customer Support Agent
Compensation: $20 - $25/hr based on experience
Hours: 40 hrs/week, flexible schedule
Location: Our warehouse is based in Rhode Island, but this position is fully remote
Start Date: Late July - Early August, depending on applicant availability
Employment: 8 week contract to start with potential FTE upon organizational fit
We are looking for a Customer Support Agent who is a quick learner, detail oriented, thoughtful, and is willing to wear many hats based on the operational needs of Cannon Keys. We need a hungry, quick thinking agent who can help elevate us to the next level as we experience exponential growth.
Job Duties & Responsibilities:
Resolve all customer support issues Respond to all tickets (out of an email inbox) within 24 hours
Address all customer issues as efficiently and completely as possible
Ensure consistent, polite, knowledgeable, and quality messaging...
Jul 06, 2021
Individual Contributor
Position/Title: Customer Support Agent
Compensation: $20 - $25/hr based on experience
Hours: 40 hrs/week, flexible schedule
Location: Our warehouse is based in Rhode Island, but this position is fully remote
Start Date: Late July - Early August, depending on applicant availability
Employment: 8 week contract to start with potential FTE upon organizational fit
We are looking for a Customer Support Agent who is a quick learner, detail oriented, thoughtful, and is willing to wear many hats based on the operational needs of Cannon Keys. We need a hungry, quick thinking agent who can help elevate us to the next level as we experience exponential growth.
Job Duties & Responsibilities:
Resolve all customer support issues Respond to all tickets (out of an email inbox) within 24 hours
Address all customer issues as efficiently and completely as possible
Ensure consistent, polite, knowledgeable, and quality messaging...
