2 jobs found

Position Title:   Customer Success Agent Main Thing You’ll Do:   Respond to support requests, troubleshoot customer issues and help our customers utilize our products to their maximum potential. Other Important Things You’ll Do: Report on common issues Keep track of feature requests for our products Improve our customer service process Hours:   15 hours/week Schedule:   Monday–Friday, 3 hours per day, preferably between 8am–5pm PST. The schedule is flexible, but a relatively consistent schedule is preferred. We’re also open to the possibility of a weekend day. Location:   Anywhere in the US! You’ll be working remotely. We unfortunately can’t accept applicants from outside the US. Starting Date:   October 2020 We Are Looking for a Person Who: Is a ridiculously good communicator, particularly in writing – this is non-negotiable because this position is remote and   strong communication is a must Genuinely enjoys customer service and...

 💡 The Opportunity Are you passionate about problem-solving? Do you get a thrill out of being a Customer Hero?  If that’s the case, this is a fantastic opportunity for you to join a fast-growing company in an exciting space (social media) and be a part of Sendible’s support team! We are looking for our next Customer Hero who is an articulate, detail-oriented, and people-loving problem solver to form part of the Customer Support team, ensuring that an excellent standard of service and a high level of user satisfaction is maintained at all times.  As a Customer Hero, your day will be varied and constantly changing. You will be working across all teams including Sales, Marketing, Customer Success, Product and Development to resolve bugs, user queries and flagging any great opportunities to help grow the platform.   We are committed to building an inclusive, supportive place for you to do the best and most rewarding work of your career.  🤝 About You  2+ years of experience...