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Customer Support Specialist
$55,000 yearly
ContentFly Remote (US or Canada)
Mar 10, 2021
Individual Contributor
About the job ContentFly (YC W21) is building the universal API for content creation - our vision is to allow anybody on Earth to get high quality content for their business in a few clicks. We've grown over 700% in the past 10 months profitably, and just raised a round of financing from some of the world's top investors. Our  marketplace has hundreds of great copywriters serving thousands of businesses. We're now looking for a Customer Support Specialist that can provide outstanding service to this growing base of users. Your primary role will be to answer any questions or resolve issues our customers or writers face while using ContentFly and leave them delighted. Your days will involve responding to queries on live-chat, putting out fires, working with technical support, and surfacing customer insights or issues for our Product team. More specifically you'll: Respond to in-bound conversations from Leads, Customers, and Writers Build out our self-serve knowledge...
Support Manager
$71,500 yearly
Planning Center Remote
Mar 22, 2021
Manager
About The Role Our ever-expanding and always-improving Support Team needs a new manager. Our Support Team is one of the primary ways we carry out our company motto, which is: We love our churches, we love our team, we love our products. We are looking for someone to join us in providing quality answers to our customers through helpful, friendly, and revolutionary customer support! You have experience. Preferably in a similar role (customer service, customer support/experience) and working with/managing people remotely.
 You’re a leader. Someone who inspires, motivates, and coaches people to be the best versions of themselves and isn’t afraid to jump in and help get things done. You put in the time to understand the strengths and weaknesses of those who report to you, providing ways to magnify their strengths and give feedback to improve their weaknesses. You’re passionate about great products and excellent customer service. We believe our products and support team...