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Apr 26, 2022
Individual Contributor
Customer Support / Success Specialist - SaaS Business
$60,000 - $70,000 yearly
CartStack Remote
As a customer support/success specialist, problem-solving, clear-communication, and tech savviness are your strongest traits! You will be helping to manage CartStack's support channels (email, chat, & phone) in your quest to WOW customers by exceeding their expectations :). You will be spending about 50% of your time on customer support tasks and the other 50% of your time on pro-active customer success and campaign optimization tasks for our customers. CartStack is a growing SaaS startup that offers a cart & visitor abandonment solution for e-commerce and reservation websites. Our mission is simple…. Be known as the most powerful visitor abandonment recovery solution in the world! Check out our company values page here -   http://www.cartstack.com/values/ . And see what a couple of our team members have to say about working at CartStack here -   What is it like to work at CartStack? Responsibilities you will own: Respond to and resolve customer...
May 05, 2022
Individual Contributor
Customer Support Specialist
$40,000 - $50,000 yearly
Circle Remote
Circle   is building the modern community platform for every creator and brand in the world: think "Shopify for creator/brand-led communities". We make it really easy for creators and brands to bring their discussions, membership and content all into one place. We have big dreams for where to take our platform, and want you to join us in our journey. We're looking to expand our customer support team! This role is a fixed schedule and requires working at least one weekend day. This is a 100% remote role. We're now a fully remote team of 65 (and growing!) based in the U.S., Colombia, Portugal, India, Argentina, Slovenia, and other countries. We have a preference for candidates in U.S. and European time zones. Check out our   Careers page   for more information about us. Responsibilities Prioritize customer issues across our email and community channels. Become an expert on the Circle product, along with our internal staff admin tool. Advise...