3 jobs found

Overview: Guru helps teams create and surface the knowledge they need to do their jobs in real-time. With offices located in Philadelphia and San Francisco, along with a distributed team across the US, Guru is looking for a dynamic self-starter that will be genuinely empathetic to the needs of our valued customers. As the Technical Support Engineer, you will be responsible for reviewing, responding, and advancing technical product requests, as well as working with our engineering team to raise customer issues and test new features prior to their release all to ensure our customers are having a spectacular experience. Additionally your focus will include creating and fine-tuning our product documentation. This job is not only about how well you support our customers; it’s about how you lend your positivity and presence, combined with your abilities, to an energized environment and highly collaborative team. Strong sense of humor required; sarcasm detection skills a plus....

Responsibilities  Our Customer Happiness Specialist has a customer first mentality who is passionate about the tonies mission and product. They are an excellent communicator who will field questions ranging from order inquiries to technical product troubleshooting. The Customer Happiness Specialist understands the importance of each customer, uses compassion to foster a relationship with them and actively listens to their needs. They adapt quickly and can recognize issues that need to be escalated in order to come to the best resolution for the customer and the brand. They build authentic relationships with our customers and act as their advocate within the tonies team. The emphasis of this position will always be on creating an amazing experience for our customer, one where they want to come back time and time again as they build their Tonies library. This position is perfect for someone who enjoys getting into the details, loves challenges, problem solving, and...