About GRAX
GRAX helps organizations make the most of their past using their cloud application data. The most iconic companies in the world that we buy from daily, wear on our wrists, have in our pockets and rely on to power the internet, all use GRAX. For them, GRAX is a way to unleash the power of their historical data and use it to drive better business outcomes.
GRAX is a remote-first Series A startup founded in Boston, MA with distributed operations across the US. Our investors include Volition Capital.
About the Role
We are seeking exceptional candidates who possess a blend of technical and customer-facing skills to effectively support GRAX customers. This job will require a unique combination of flexibility, troubleshooting, creativity, problem-solving, and communication skills. As part of this highly visible team, candidates have the opportunity to work closely with GRAX customers to contribute to the successful deployment and reliable operations in their...
Jul 14, 2021
Individual Contributor
About GRAX
GRAX helps organizations make the most of their past using their cloud application data. The most iconic companies in the world that we buy from daily, wear on our wrists, have in our pockets and rely on to power the internet, all use GRAX. For them, GRAX is a way to unleash the power of their historical data and use it to drive better business outcomes.
GRAX is a remote-first Series A startup founded in Boston, MA with distributed operations across the US. Our investors include Volition Capital.
About the Role
We are seeking exceptional candidates who possess a blend of technical and customer-facing skills to effectively support GRAX customers. This job will require a unique combination of flexibility, troubleshooting, creativity, problem-solving, and communication skills. As part of this highly visible team, candidates have the opportunity to work closely with GRAX customers to contribute to the successful deployment and reliable operations in their...
Position/Title: Customer Support Agent
Compensation: $20 - $25/hr based on experience
Hours: 40 hrs/week, flexible schedule
Location: Our warehouse is based in Rhode Island, but this position is fully remote
Start Date: Late July - Early August, depending on applicant availability
Employment: 8 week contract to start with potential FTE upon organizational fit
We are looking for a Customer Support Agent who is a quick learner, detail oriented, thoughtful, and is willing to wear many hats based on the operational needs of Cannon Keys. We need a hungry, quick thinking agent who can help elevate us to the next level as we experience exponential growth.
Job Duties & Responsibilities:
Resolve all customer support issues Respond to all tickets (out of an email inbox) within 24 hours
Address all customer issues as efficiently and completely as possible
Ensure consistent, polite, knowledgeable, and quality messaging...
Jul 06, 2021
Individual Contributor
Position/Title: Customer Support Agent
Compensation: $20 - $25/hr based on experience
Hours: 40 hrs/week, flexible schedule
Location: Our warehouse is based in Rhode Island, but this position is fully remote
Start Date: Late July - Early August, depending on applicant availability
Employment: 8 week contract to start with potential FTE upon organizational fit
We are looking for a Customer Support Agent who is a quick learner, detail oriented, thoughtful, and is willing to wear many hats based on the operational needs of Cannon Keys. We need a hungry, quick thinking agent who can help elevate us to the next level as we experience exponential growth.
Job Duties & Responsibilities:
Resolve all customer support issues Respond to all tickets (out of an email inbox) within 24 hours
Address all customer issues as efficiently and completely as possible
Ensure consistent, polite, knowledgeable, and quality messaging...
