We’re looking for an experienced support person primarily based in the Pacific timezone to join our growing team. Geckoboard is a growing product company on a mission — we’re enabling a fresh way of working and transforming the way businesses achieve their goals by making their most important data visible, understandable, and inspiring for teams. As one of our Customer Support Engineers, you will be the helping hand that our users count on, combining your love of technology with your love of helping people. To your teammates you will be the pulse of our users, a customer expert, always ensuring their voices are heard. Our small, but mighty, Customer Success team is spread across the globe helping to support our customers 24 hours, 5 days a week. Through your conversations with our users, you’ll understand their needs and concerns, and anticipate their future questions. From guiding them on how to do something or good dashboard design, to making recommendations on what features...
Apr 15, 2021
Individual Contributor
We’re looking for an experienced support person primarily based in the Pacific timezone to join our growing team. Geckoboard is a growing product company on a mission — we’re enabling a fresh way of working and transforming the way businesses achieve their goals by making their most important data visible, understandable, and inspiring for teams. As one of our Customer Support Engineers, you will be the helping hand that our users count on, combining your love of technology with your love of helping people. To your teammates you will be the pulse of our users, a customer expert, always ensuring their voices are heard. Our small, but mighty, Customer Success team is spread across the globe helping to support our customers 24 hours, 5 days a week. Through your conversations with our users, you’ll understand their needs and concerns, and anticipate their future questions. From guiding them on how to do something or good dashboard design, to making recommendations on what features...
About the job
ContentFly is one of the fastest growing B2B startups in the world. We're backed by world class investors, building for an enormous TAM, and looking for a Customer Support Manager to help grow our team and cultivate an amazing culture.
We're a product that has scaled from $0 to $3m in ARR in essentially two years and currently managing over a 1,000 active users on our marketplace. Reporting up directly to our VP of Operations, you'll be responsible for building out our Customer Support function during this next phase in our growth. We're on track to hit ~$10M ARR by 2022.
Have you helped set up a successful support team at a young tech company in the past? Are you looking to do the same, with a well-resourced and truly hyperscale young tech company?
What you'll be responsible for
Help shape our processes and systems that enable our support team members to deliver a great customer experience
Lead a team of remote customer support specialists and...
Apr 03, 2021
Manager
About the job
ContentFly is one of the fastest growing B2B startups in the world. We're backed by world class investors, building for an enormous TAM, and looking for a Customer Support Manager to help grow our team and cultivate an amazing culture.
We're a product that has scaled from $0 to $3m in ARR in essentially two years and currently managing over a 1,000 active users on our marketplace. Reporting up directly to our VP of Operations, you'll be responsible for building out our Customer Support function during this next phase in our growth. We're on track to hit ~$10M ARR by 2022.
Have you helped set up a successful support team at a young tech company in the past? Are you looking to do the same, with a well-resourced and truly hyperscale young tech company?
What you'll be responsible for
Help shape our processes and systems that enable our support team members to deliver a great customer experience
Lead a team of remote customer support specialists and...
We are looking for an engineering-minded colleague to join our fast-growing, early-stage startup as our first Support Engineer. You will talk to developers who rely on Checkly to ensure the stability of their webapps and APIs for their end-users. This is crucial and we want to support them the best we can.
You will be responsible for addressing their complex problems and making sure they have a great user experience. As part of that process, you will also contribute, edit and update our technical documentation.
We are starting to build out our support organization, and you will have the chance to shape the processes and grow into a leadership position over time.
This is an excellent opportunity to join an early-stage company and directly contribute to our customers' success. This will help us do what we love most: building the best active monitoring service for modern DevOps teams.
We are seeking diverse candidates. All genders, races, and sexual identities are...
Apr 02, 2021
Lead
We are looking for an engineering-minded colleague to join our fast-growing, early-stage startup as our first Support Engineer. You will talk to developers who rely on Checkly to ensure the stability of their webapps and APIs for their end-users. This is crucial and we want to support them the best we can.
You will be responsible for addressing their complex problems and making sure they have a great user experience. As part of that process, you will also contribute, edit and update our technical documentation.
We are starting to build out our support organization, and you will have the chance to shape the processes and grow into a leadership position over time.
This is an excellent opportunity to join an early-stage company and directly contribute to our customers' success. This will help us do what we love most: building the best active monitoring service for modern DevOps teams.
We are seeking diverse candidates. All genders, races, and sexual identities are...
