2 jobs found

Support Specialist   Bandcamp is looking for a clever, convivial individual to join our interdisciplinary, ultra dedicated, unusually well-loved support team. Ideal candidates are superb and  compassionate communicators, obsessively detail oriented, and possess a strong desire to get  to the bottom of how things work (or why they don’t). You are willing to spend the majority of  your day crafting helpful messages because you, like us, believe that customer support is not a  necessary evil, but rather a critical business function as powerful as any product feature.  Indeed, you’re not looking for a traditional customer support role, you’re looking to learn, grow,  and contribute in meaningful ways to a company whose mission you believe in.  Bandcamp is a global music community where fans discover great music and directly support  the artists who make it. Artists have earned over a half-billion dollars on Bandcamp. We believe  that music is an indispensable...

Overview Inventory Planner forecasts customer demand so that eCommerce merchants have the right products at the right time. Saving time on ordering and optimizing inventory budgets, Inventory Planner supports online sellers to recommend what they should have on hand, view trends in their store, and prepare so that they don’t miss out on sales. The Customer Success Manager will be the point person for on-boarding new accounts, supporting current users, and communicating with the IP team to trouble-shoot. This person will conduct demos and live calls with new customers to ensure full understanding and use of the software. The Customer Success Manager contributes to support documentation and videos. Ongoing tracking of feature requests also ensures that Inventory Planner focuses development on what is needed by and will benefit the largest number of users. Inventory Planner is a fully remote team. The Customer Success Manager needs to be available Monday-Friday during the work...