We’re looking for an experienced support person primarily based in the Pacific timezone to join our growing team. Geckoboard is a growing product company on a mission — we’re enabling a fresh way of working and transforming the way businesses achieve their goals by making their most important data visible, understandable, and inspiring for teams. As one of our Customer Support Engineers, you will be the helping hand that our users count on, combining your love of technology with your love of helping people. To your teammates you will be the pulse of our users, a customer expert, always ensuring their voices are heard. Our small, but mighty, Customer Success team is spread across the globe helping to support our customers 24 hours, 5 days a week. Through your conversations with our users, you’ll understand their needs and concerns, and anticipate their future questions. From guiding them on how to do something or good dashboard design, to making recommendations on what features...
Apr 15, 2021
Individual Contributor
We’re looking for an experienced support person primarily based in the Pacific timezone to join our growing team. Geckoboard is a growing product company on a mission — we’re enabling a fresh way of working and transforming the way businesses achieve their goals by making their most important data visible, understandable, and inspiring for teams. As one of our Customer Support Engineers, you will be the helping hand that our users count on, combining your love of technology with your love of helping people. To your teammates you will be the pulse of our users, a customer expert, always ensuring their voices are heard. Our small, but mighty, Customer Success team is spread across the globe helping to support our customers 24 hours, 5 days a week. Through your conversations with our users, you’ll understand their needs and concerns, and anticipate their future questions. From guiding them on how to do something or good dashboard design, to making recommendations on what features...
Productboard is seeking a customer-focused, highly energetic, and experienced individual to join our team as a Customer Success Manager (CSM), Enterprise, responsible for managing a portfolio of our largest midmarket and Enterprise customers. This role will have accountability for understanding the customer’s core value outcomes and developing a strategic success plan to help facilitate the change to maximize the value they achieve. S/he will be able to think strategically and execute tactically. The ideal candidate will be customer-focused, detail-oriented, articulate, and credible with the ability to prescribe the key strategies of successful change within an organization.
On a typical day, you will...
Own the post first sale relationship with a customer, ensuring we’ve identified the value outcomes the customer is looking to achieve and enabled a strategic change plan to ensure we’re meeting those outcomes
You will provide your customers best practices in how to...
Apr 20, 2021
Individual Contributor
Productboard is seeking a customer-focused, highly energetic, and experienced individual to join our team as a Customer Success Manager (CSM), Enterprise, responsible for managing a portfolio of our largest midmarket and Enterprise customers. This role will have accountability for understanding the customer’s core value outcomes and developing a strategic success plan to help facilitate the change to maximize the value they achieve. S/he will be able to think strategically and execute tactically. The ideal candidate will be customer-focused, detail-oriented, articulate, and credible with the ability to prescribe the key strategies of successful change within an organization.
On a typical day, you will...
Own the post first sale relationship with a customer, ensuring we’ve identified the value outcomes the customer is looking to achieve and enabled a strategic change plan to ensure we’re meeting those outcomes
You will provide your customers best practices in how to...
We are looking for an engineering-minded colleague to join our fast-growing, early-stage startup as our first Support Engineer. You will talk to developers who rely on Checkly to ensure the stability of their webapps and APIs for their end-users. This is crucial and we want to support them the best we can.
You will be responsible for addressing their complex problems and making sure they have a great user experience. As part of that process, you will also contribute, edit and update our technical documentation.
We are starting to build out our support organization, and you will have the chance to shape the processes and grow into a leadership position over time.
This is an excellent opportunity to join an early-stage company and directly contribute to our customers' success. This will help us do what we love most: building the best active monitoring service for modern DevOps teams.
We are seeking diverse candidates. All genders, races, and sexual identities are...
Apr 02, 2021
Lead
We are looking for an engineering-minded colleague to join our fast-growing, early-stage startup as our first Support Engineer. You will talk to developers who rely on Checkly to ensure the stability of their webapps and APIs for their end-users. This is crucial and we want to support them the best we can.
You will be responsible for addressing their complex problems and making sure they have a great user experience. As part of that process, you will also contribute, edit and update our technical documentation.
We are starting to build out our support organization, and you will have the chance to shape the processes and grow into a leadership position over time.
This is an excellent opportunity to join an early-stage company and directly contribute to our customers' success. This will help us do what we love most: building the best active monitoring service for modern DevOps teams.
We are seeking diverse candidates. All genders, races, and sexual identities are...
