6 jobs found

Who we are We are one of the fastest-growing consumer tech startups in Boston. Millions of readers use our products every day to find great books, and our service empowers thousands of leading publishers and authors to drive sales and find new fans. We’re expanding our team to address the challenges and opportunities of the publishing industry while continuing to help readers find stories and authors they’ll love. Check out BookBub and our audiobooks retailing platform, Chirp , and learn more about what to expect working at BookBub . About the position Our team is  seeking a new Member Support Specialist! We’re dedicated to providing prompt, thoughtful support to our engaged community of book lovers on both BookBub and Chirp. Insights from our interactions with readers help us to improve both Chirp and BookBub for all our members. If you’re passionate about providing excellent customer support, meticulous in your attention to detail, and...

Thousands of businesses use Healthie's software every day to help their clients live healthier lives, rooted in prevention and long-term care. As a technical support specialist, you're at the heart of what drives us - helping our customers find success on our platform so that they can better help their clients. You'll have a substantial impact on the company and our mission in a number of ways: *Help our providers (and their clients) learn the best ways to use Healthie *Serve as a customer advocate to Healthie's Product Team *Build processes & operations to refine our internal systems Our ideal hire believes in the value of delivering exceptional technical support experience and is eager to contribute to the success of our customers. As someone who is first in line to help current and prospective customers, your understanding of the product will be incredibly valuable. Day to day You will work out of our main support queue, as our entire team does, to answer questions...

Our small but mighty support team is distributed all over the world and support customers 24 hours a day, 5 days a week. We focus on speedy, thorough replies, that really wow our customers. We’re looking for a friendly person to join our growing remote Support Team, specifically in the Americas or similar timezones (we don’t want any heroes willing to work at 2am as we think sleep is important!). Your role will be broad and will include email and chat support, writing documentation, filming help videos, and helping Qwilr customers navigate our product and troubleshooting. You can view the full job description here:  https://team.qwilr.com/jMlpyWtjRHuq What you'll do... Answer support questions for our North American customers. We support both email and live chat with occasional phone calls (these would be troubleshooting Zoom calls scheduled in advance). Troubleshoot technical issues. If you like solving puzzles, software support is endlessly fun!...

Company Overview At Netlify, we’re building a platform to empower digital designers and developers to build better, more elaborate web projects than ever before. We’re aiming to change the landscape of modern web development. Netlify currently serves more than 2,000,000 developers worldwide. Netlify is a diverse group of incredible talent from all over the world. We’re ~40% woman or non-binary, and are composed of 29 different nationalities. Our most recent fundraise was $63M in Series C to bring forward the next generation of tooling for a more accessible web. This latest round brings Netlify’s funding raised in total to $107M to date. Among our investors are Andreessen Horowitz, Kleiner Perkins, EQT Ventures as well as the founders of GitHub, Slack, Figma  and Yelp. About the Opportunity The Support team is small but mighty; Netlify is a fast-growing startup. You will be working across the company: with the founders, developers, our designers, and marketers. We need...

Over 12,000 businesses in 140 countries use Help Scout to serve their customers in a human, helpful way. Help Scout’s Product Support Analyst (PSA) team is at the heart of what drives us — our customers.  With their deep understanding our customers and product, PSAs maintain a valuable partnership between our support and product teams. They represent the voice of the customer by providing our product team with actionable, data-driven insights used to make customer-centric prioritization decisions. They also work in our support queue where they gain insight on trends directly from customers and ensure their teammates have the resources and expertise needed to provide best-in-class support as the product changes. Our ideal hire is motivated by   what we’re doing as a company , believes in the value of quality technical support as a career, is eager to partner with our Product team, and champion our customers as we decide which problems to solve. It’s an opportunity to be a member...

Why We're Hiring Column is looking to make a Customer Success hire and add an account manager to our customer experience team as we rapidly onboard new publishing partners and support their ingestion of public notices from the communities they serve. We are looking for a full-time addition to join a small team at an early-stage, venture-backed startup focused on the future of public interest information & local news. As one of the early members of the team, you'll have an immediate impact on our go-to-market strategy, customer experience design, and team culture. In practice, this means everything from conducting customer interviews, making recommendations to product and development on customer feedback, doing customer support, interacting with teams across the organization, and creating a foundation for a world-class customer experience. We are looking to add capacity rapidly. We think this role is excellent for someone who is drawn to joining a dynamic team...