Please do not apply for this role if you are not physically located in Europe, Africa or the Middle East . While this is a remote position, we can not consider candidates that are not based in these regions. You can find a detailed explanation in our Recruitment FAQs .
At Hotjar, we’re building Behavior Analytics software for businesses selling online. We make it easy for them to go beyond traditional web analytics and understand what users are really doing on their site.
We’re looking for someone to join our growing Customer Support team! Obsessing over our users is one of the key Hotjar values, so you’ll help us continue to deliver outstanding support.
Reporting to a Customer Support Lead, you'll take care of hundreds of Hotjar users every week to ensure they get the reactive support they need to be successful using our product. You’ll also work on projects to evolve our customer experience, reporting back insights to our Product teams and keep our documentation...
