4 jobs found

Our overall goal is simple: Provide a world-class customer experience. We achieve this through four critical channels: 1) the customer sales experience; 2) product excellence; 3) first-class delivery experience and 4) customer communication and service/support throughout and post-delivery. Charles P Rogers & Co. is looking for a Customer Service, Team Manager to lead our remote-based customer service group to provide five-star customer service. You will be responsible for the coaching, development, performance and engagement of your associates. Success will be based on customer feedback, online ratings and service and economic metrics. As a leader you will be an expert in articulating the Charles P Rogers products, mission and deeply understand the expectations of the CPR CS Contact Tenets; you will ensure your employees understand the important role they play in living the Contact Tenets and how their role supports the CPR's success. Additionally, you will be...

Please do not apply for this role if you are not physically located in Europe, Africa or the Middle East . While this is a remote position, we can not consider candidates that are not based in these regions. You can find a detailed explanation in our  Recruitment FAQs . At Hotjar, we’re building Behavior Analytics software for businesses selling online. We make it easy for them to go beyond traditional web analytics and understand what users are really doing on their site. We’re looking for someone to join our growing Customer Support team! Obsessing over our users is one of the key Hotjar values, so you’ll help us continue to deliver outstanding support. Reporting to a Customer Support Lead, you'll take care of hundreds of Hotjar users every week to ensure they get the reactive support they need to be successful using our product. You’ll also work on projects to evolve our customer experience, reporting back insights to our Product teams and keep our documentation...

Please do not apply for this role if you are not physically located in an Eastern Time Zone location: South America, Central America, North America, or the Caribbean.   While this is a remote position, we can not consider candidates that are not based in these regions. You can find a detailed explanation in our   Recruitment FAQs . At Hotjar, we operate in a highly collaborative environment, 100% remotely, and challenge the norms of traditional business leadership. Our focus is on true transparency and respect. We're looking for a hands-on Accounts and Billing Support Team Lead who has a passion for developing an accountable, outcome-driven support team in a remote environment. You, alongside your team, will take care of hundreds of Hotjar users every week to ensure they get the services they need to be successful using our product, with a specialization in topics like refunds, account changes, pricing questions, and non profit requests. You’ll also help your team...

Hi there! We're looking for a Support Manager to join the Customer Support team at Zapier, leading our team of Senior Customer Champions in Escalations (our “Tier 2” team). Zapier is on a mission to make everyone more productive at work. Over 3 million professionals already use Zapier to save more time, but there are millions more to reach. As a Support Manager in Escalations, you’ll serve a team of 6-8 Senior Customer Champions who provide world-class advanced technical support to our end users and partner developers. You’ll also work closely with our Engineering and Product teams to ensure world class customer and team experiences. If you’re interested in continuing your career at a fast-growing and profitable startup, then read on…  We know applying for and taking on a new job at any company requires a leap of faith. We want you to feel comfortable and excited to apply at Zapier. To help share a bit more about life at Zapier, here are a few resources in addition to the...