About the job
ContentFly (YC W21) is building the universal API for content creation - our vision is to allow anybody on Earth to get high quality content for their business in a few clicks. We've grown over 700% in the past 10 months profitably, and just raised a round of financing from some of the world's top investors.
Our marketplace has hundreds of great copywriters serving thousands of businesses. We're now looking for a Customer Support Specialist that can provide outstanding service to this growing base of users.
Your primary role will be to answer any questions or resolve issues our customers or writers face while using ContentFly and leave them delighted. Your days will involve responding to queries on live-chat, putting out fires, working with technical support, and surfacing customer insights or issues for our Product team.
More specifically you'll:
Respond to in-bound conversations from Leads, Customers, and Writers
Build out our self-serve knowledge...
Mar 10, 2021
Individual Contributor
About the job
ContentFly (YC W21) is building the universal API for content creation - our vision is to allow anybody on Earth to get high quality content for their business in a few clicks. We've grown over 700% in the past 10 months profitably, and just raised a round of financing from some of the world's top investors.
Our marketplace has hundreds of great copywriters serving thousands of businesses. We're now looking for a Customer Support Specialist that can provide outstanding service to this growing base of users.
Your primary role will be to answer any questions or resolve issues our customers or writers face while using ContentFly and leave them delighted. Your days will involve responding to queries on live-chat, putting out fires, working with technical support, and surfacing customer insights or issues for our Product team.
More specifically you'll:
Respond to in-bound conversations from Leads, Customers, and Writers
Build out our self-serve knowledge...
About the job
ContentFly is one of the fastest growing B2B startups in the world. We're backed by world class investors, building for an enormous TAM, and looking for a Customer Support Manager to help grow our team and cultivate an amazing culture.
We're a product that has scaled from $0 to $3m in ARR in essentially two years and currently managing over a 1,000 active users on our marketplace. Reporting up directly to our VP of Operations, you'll be responsible for building out our Customer Support function during this next phase in our growth. We're on track to hit ~$10M ARR by 2022.
Have you helped set up a successful support team at a young tech company in the past? Are you looking to do the same, with a well-resourced and truly hyperscale young tech company?
What you'll be responsible for
Help shape our processes and systems that enable our support team members to deliver a great customer experience
Lead a team of remote customer support specialists and...
Apr 03, 2021
Manager
About the job
ContentFly is one of the fastest growing B2B startups in the world. We're backed by world class investors, building for an enormous TAM, and looking for a Customer Support Manager to help grow our team and cultivate an amazing culture.
We're a product that has scaled from $0 to $3m in ARR in essentially two years and currently managing over a 1,000 active users on our marketplace. Reporting up directly to our VP of Operations, you'll be responsible for building out our Customer Support function during this next phase in our growth. We're on track to hit ~$10M ARR by 2022.
Have you helped set up a successful support team at a young tech company in the past? Are you looking to do the same, with a well-resourced and truly hyperscale young tech company?
What you'll be responsible for
Help shape our processes and systems that enable our support team members to deliver a great customer experience
Lead a team of remote customer support specialists and...
We are looking for an engineering-minded colleague to join our fast-growing, early-stage startup as our first Support Engineer. You will talk to developers who rely on Checkly to ensure the stability of their webapps and APIs for their end-users. This is crucial and we want to support them the best we can.
You will be responsible for addressing their complex problems and making sure they have a great user experience. As part of that process, you will also contribute, edit and update our technical documentation.
We are starting to build out our support organization, and you will have the chance to shape the processes and grow into a leadership position over time.
This is an excellent opportunity to join an early-stage company and directly contribute to our customers' success. This will help us do what we love most: building the best active monitoring service for modern DevOps teams.
We are seeking diverse candidates. All genders, races, and sexual identities are...
Apr 02, 2021
Lead
We are looking for an engineering-minded colleague to join our fast-growing, early-stage startup as our first Support Engineer. You will talk to developers who rely on Checkly to ensure the stability of their webapps and APIs for their end-users. This is crucial and we want to support them the best we can.
You will be responsible for addressing their complex problems and making sure they have a great user experience. As part of that process, you will also contribute, edit and update our technical documentation.
We are starting to build out our support organization, and you will have the chance to shape the processes and grow into a leadership position over time.
This is an excellent opportunity to join an early-stage company and directly contribute to our customers' success. This will help us do what we love most: building the best active monitoring service for modern DevOps teams.
We are seeking diverse candidates. All genders, races, and sexual identities are...
About The Role Our ever-expanding and always-improving Support Team needs a new manager. Our Support Team is one of the primary ways we carry out our company motto, which is: We love our churches, we love our team, we love our products. We are looking for someone to join us in providing quality answers to our customers through helpful, friendly, and revolutionary customer support!
You have experience. Preferably in a similar role (customer service, customer support/experience) and working with/managing people remotely.
You’re a leader. Someone who inspires, motivates, and coaches people to be the best versions of themselves and isn’t afraid to jump in and help get things done. You put in the time to understand the strengths and weaknesses of those who report to you, providing ways to magnify their strengths and give feedback to improve their weaknesses.
You’re passionate about great products and excellent customer service. We believe our products and support team...
Mar 22, 2021
Manager
About The Role Our ever-expanding and always-improving Support Team needs a new manager. Our Support Team is one of the primary ways we carry out our company motto, which is: We love our churches, we love our team, we love our products. We are looking for someone to join us in providing quality answers to our customers through helpful, friendly, and revolutionary customer support!
You have experience. Preferably in a similar role (customer service, customer support/experience) and working with/managing people remotely.
You’re a leader. Someone who inspires, motivates, and coaches people to be the best versions of themselves and isn’t afraid to jump in and help get things done. You put in the time to understand the strengths and weaknesses of those who report to you, providing ways to magnify their strengths and give feedback to improve their weaknesses.
You’re passionate about great products and excellent customer service. We believe our products and support team...
