Role Synopsis
The Loyalist is on the lookout for a well-rounded individual to lead our growing customer service team. In this role you'll lead process-building and personnel coaching, in addition to aiding in some actual service; these are the pillars of a holistic customer experience role. You'll use data and insights to help identify areas of customer service that we can improve for our customers, and you'll manage a team of 5-7 employees on the CX team, working cross-functionally to generally improve the synergy with which our various teams work together, and how our teams work with the outside world.
The Role 1. Lead the execution of strategic projects and serve as the Customer Experience team’s point person for company-wide initiatives
2. Support the Customer Experience team's strategic planning, including managing the annual operating plan, coordinating across departments, and measuring and communicating progress to stakeholders.
3. Analyze feasibility...
Jul 20, 2021
Manager
Role Synopsis
The Loyalist is on the lookout for a well-rounded individual to lead our growing customer service team. In this role you'll lead process-building and personnel coaching, in addition to aiding in some actual service; these are the pillars of a holistic customer experience role. You'll use data and insights to help identify areas of customer service that we can improve for our customers, and you'll manage a team of 5-7 employees on the CX team, working cross-functionally to generally improve the synergy with which our various teams work together, and how our teams work with the outside world.
The Role 1. Lead the execution of strategic projects and serve as the Customer Experience team’s point person for company-wide initiatives
2. Support the Customer Experience team's strategic planning, including managing the annual operating plan, coordinating across departments, and measuring and communicating progress to stakeholders.
3. Analyze feasibility...
CoinTracker is a portfolio assistant for cryptocurrency. It is used by over 450,000 cryptocurrency holders collectively tracking over $20 billion in crypto assets. CoinTracker enables consumers and businesses to seamlessly track their cryptocurrency portfolio, investment performance, taxes, and more. Beyond cryptocurrency, we are building a general automated financial assistant for all financial assets. Our mission is to increase the financial freedom and prosperity of the world. Some things we’re proud of: 💲 Over $20B in exchange crypto assets are tracked on CoinTracker 📈 Profitable and growing 19X year over year 🤝 Partnered with Coinbase, TurboTax, and other industry leaders 💼 Backers including Y Combinator, Initialized Capital, Serena Williams, and more 🗺️ Founders: Jon previously built TextNow (200M downloads), Chandan was previously a product manager at Google Learn more about our mission, culture and hiring process .
Your opportunity: Join our tight-knit...
Jun 15, 2021
Individual Contributor
CoinTracker is a portfolio assistant for cryptocurrency. It is used by over 450,000 cryptocurrency holders collectively tracking over $20 billion in crypto assets. CoinTracker enables consumers and businesses to seamlessly track their cryptocurrency portfolio, investment performance, taxes, and more. Beyond cryptocurrency, we are building a general automated financial assistant for all financial assets. Our mission is to increase the financial freedom and prosperity of the world. Some things we’re proud of: 💲 Over $20B in exchange crypto assets are tracked on CoinTracker 📈 Profitable and growing 19X year over year 🤝 Partnered with Coinbase, TurboTax, and other industry leaders 💼 Backers including Y Combinator, Initialized Capital, Serena Williams, and more 🗺️ Founders: Jon previously built TextNow (200M downloads), Chandan was previously a product manager at Google Learn more about our mission, culture and hiring process .
Your opportunity: Join our tight-knit...
Circle is building the modern community platform for every creator and brand in the world: think "Shopify for creator/brand-led communities". We make it really easy for creators and brands to bring their discussions, membership and content all into one place.
We have big dreams for where to take our platform, and want you to join us in our journey. We're looking to expand our customer support team! Please note that this is a 40hr/week full-time remote contract role for the first 3 months, with the expectation for it to transition to a permanent role . The salary range for this role is $30k-$40k USD.
We are hiring for the following 8-hour shifts, the start time is flexible within the ranges provided below.
1) Wednesday - Sunday: 6am - 9am ET start time
2) Tuesday - Saturday: 8am - 9am ET start time
3) Sunday - Thursday: 9am - 11am ET start time
We're a 100% remote team of 29 (and growing!) based in the U.S., Czech Republic, Brazil, Poland, Colombia, India, New...
Jun 14, 2021
Individual Contributor
Circle is building the modern community platform for every creator and brand in the world: think "Shopify for creator/brand-led communities". We make it really easy for creators and brands to bring their discussions, membership and content all into one place.
We have big dreams for where to take our platform, and want you to join us in our journey. We're looking to expand our customer support team! Please note that this is a 40hr/week full-time remote contract role for the first 3 months, with the expectation for it to transition to a permanent role . The salary range for this role is $30k-$40k USD.
We are hiring for the following 8-hour shifts, the start time is flexible within the ranges provided below.
1) Wednesday - Sunday: 6am - 9am ET start time
2) Tuesday - Saturday: 8am - 9am ET start time
3) Sunday - Thursday: 9am - 11am ET start time
We're a 100% remote team of 29 (and growing!) based in the U.S., Czech Republic, Brazil, Poland, Colombia, India, New...
Position/Title: Customer Support Agent
Compensation: $20 - $25/hr based on experience
Hours: 40 hrs/week, flexible schedule
Location: Our warehouse is based in Rhode Island, but this position is fully remote
Start Date: Late July - Early August, depending on applicant availability
Employment: 8 week contract to start with potential FTE upon organizational fit
We are looking for a Customer Support Agent who is a quick learner, detail oriented, thoughtful, and is willing to wear many hats based on the operational needs of Cannon Keys. We need a hungry, quick thinking agent who can help elevate us to the next level as we experience exponential growth.
Job Duties & Responsibilities:
Resolve all customer support issues Respond to all tickets (out of an email inbox) within 24 hours
Address all customer issues as efficiently and completely as possible
Ensure consistent, polite, knowledgeable, and quality messaging...
Jul 06, 2021
Individual Contributor
Position/Title: Customer Support Agent
Compensation: $20 - $25/hr based on experience
Hours: 40 hrs/week, flexible schedule
Location: Our warehouse is based in Rhode Island, but this position is fully remote
Start Date: Late July - Early August, depending on applicant availability
Employment: 8 week contract to start with potential FTE upon organizational fit
We are looking for a Customer Support Agent who is a quick learner, detail oriented, thoughtful, and is willing to wear many hats based on the operational needs of Cannon Keys. We need a hungry, quick thinking agent who can help elevate us to the next level as we experience exponential growth.
Job Duties & Responsibilities:
Resolve all customer support issues Respond to all tickets (out of an email inbox) within 24 hours
Address all customer issues as efficiently and completely as possible
Ensure consistent, polite, knowledgeable, and quality messaging...
