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Productboard Remote (Prague, Czechia)
Apr 20, 2021
Individual Contributor
Productboard is seeking a customer-focused, highly energetic, and experienced individual to join our team as a Customer Success Manager (CSM), Enterprise, responsible for managing a portfolio of our largest midmarket and Enterprise customers. This role will have accountability for understanding the customer’s core value outcomes and developing a strategic success plan to help facilitate the change to maximize the value they achieve. S/he will be able to think strategically and execute tactically. The ideal candidate will be customer-focused, detail-oriented, articulate, and credible with the ability to prescribe the key strategies of successful change within an organization. On a typical day, you will... Own the post first sale relationship with a customer, ensuring we’ve identified the value outcomes the customer is looking to achieve and enabled a strategic change plan to ensure we’re meeting those outcomes You will provide your customers best practices in how to...