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Jun 27, 2022
BRUNT Workwear
We’re building a new consumer brand to disrupt and redefine the workwear category. Starting in boots and expanding into apparel, BRUNT is on a mission to make the tools you wear. Our goal is to blow customers away with every interaction. We are seeking a full time Director of Customer Experience to re-imagine what it means to provide exceptional support and to build the foundation for long-term customer relationships. This hire will take ownership over the customer experience vision, strategy, and implementation across email, phone, and digital platforms to eventually transform a typical customer support model into a revenue driver. The Director of Customer Experience will be tasked with achieving KPIs that demonstrate best-in-class customer satisfaction. Key Responsibilities: Create a cohesive customer experience with the goal of understanding, meeting and exceeding customer needs Develop a communication strategy for our social channel, which has been managed separately...