BusRight
Remote
An opportunity to support the heroes who are mobilizing our nation's future.
At BusRight , we're reimagining student transportation by powering school buses, our nation’s largest mass transit system, with intelligent routing, accurate driver navigation, and real-time parent communication technology. As a result, we are making school buses safer and more efficient for students, families, and schools nationwide.
As BusRight's first customer success hire on our team of 13, you'll be responsible for delivering delightful experiences for our customers, refining processes to support a growing user base, and developing meaningful relationships with dedicated, passionate, and hard-working transportation leaders nationwide.
Customer success is at the core of who we are. It’s how we champion the work of our customers, capture product and sales insights, and build trust with the industry at large. BusRight is built for transportation leaders, by transportation leaders; our customers...
Jul 23, 2021
Individual Contributor
An opportunity to support the heroes who are mobilizing our nation's future.
At BusRight , we're reimagining student transportation by powering school buses, our nation’s largest mass transit system, with intelligent routing, accurate driver navigation, and real-time parent communication technology. As a result, we are making school buses safer and more efficient for students, families, and schools nationwide.
As BusRight's first customer success hire on our team of 13, you'll be responsible for delivering delightful experiences for our customers, refining processes to support a growing user base, and developing meaningful relationships with dedicated, passionate, and hard-working transportation leaders nationwide.
Customer success is at the core of who we are. It’s how we champion the work of our customers, capture product and sales insights, and build trust with the industry at large. BusRight is built for transportation leaders, by transportation leaders; our customers...
Ethena
Remote
Ethena delivers modern, effective workplace eLearning. Our first product, harassment prevention training, focuses on culture change over compliance. In addition, we are in an exciting phase of growth where we are expanding our product offerings to also include everywhere ethical decisions are made (think Code of Conduct, Anti-Corruption, and other financial and legally-oriented courses). Ethena is trusted by some of the most innovative companies including Netflix, Zendesk, Figma, and Medium. We are a Series A-stage company, backed by top-tier investors like Felicis Ventures, GSV, Homebrew, and Neo. Ethena is looking for a motivated, customer-focused Customer Support Associate to join our growing Customer Success team. As we continue to grow our customer base, this team member will play a key role in ensuring we provide all customers with a seamless, positive customer experience that always drives value. In this role, you’ll be our customers’ primary resource for solving...
Jul 22, 2021
Individual Contributor
Ethena delivers modern, effective workplace eLearning. Our first product, harassment prevention training, focuses on culture change over compliance. In addition, we are in an exciting phase of growth where we are expanding our product offerings to also include everywhere ethical decisions are made (think Code of Conduct, Anti-Corruption, and other financial and legally-oriented courses). Ethena is trusted by some of the most innovative companies including Netflix, Zendesk, Figma, and Medium. We are a Series A-stage company, backed by top-tier investors like Felicis Ventures, GSV, Homebrew, and Neo. Ethena is looking for a motivated, customer-focused Customer Support Associate to join our growing Customer Success team. As we continue to grow our customer base, this team member will play a key role in ensuring we provide all customers with a seamless, positive customer experience that always drives value. In this role, you’ll be our customers’ primary resource for solving...
$65,000 - $75,000 yearly
The Loyalist
Remote (New York, NY, USA)
Role Synopsis
The Loyalist is on the lookout for a well-rounded individual to lead our growing customer service team. In this role you'll lead process-building and personnel coaching, in addition to aiding in some actual service; these are the pillars of a holistic customer experience role. You'll use data and insights to help identify areas of customer service that we can improve for our customers, and you'll manage a team of 5-7 employees on the CX team, working cross-functionally to generally improve the synergy with which our various teams work together, and how our teams work with the outside world.
The Role 1. Lead the execution of strategic projects and serve as the Customer Experience team’s point person for company-wide initiatives
2. Support the Customer Experience team's strategic planning, including managing the annual operating plan, coordinating across departments, and measuring and communicating progress to stakeholders.
3. Analyze feasibility...
Role Synopsis
The Loyalist is on the lookout for a well-rounded individual to lead our growing customer service team. In this role you'll lead process-building and personnel coaching, in addition to aiding in some actual service; these are the pillars of a holistic customer experience role. You'll use data and insights to help identify areas of customer service that we can improve for our customers, and you'll manage a team of 5-7 employees on the CX team, working cross-functionally to generally improve the synergy with which our various teams work together, and how our teams work with the outside world.
The Role 1. Lead the execution of strategic projects and serve as the Customer Experience team’s point person for company-wide initiatives
2. Support the Customer Experience team's strategic planning, including managing the annual operating plan, coordinating across departments, and measuring and communicating progress to stakeholders.
3. Analyze feasibility...
GRAX
Remote
About GRAX
GRAX helps organizations make the most of their past using their cloud application data. The most iconic companies in the world that we buy from daily, wear on our wrists, have in our pockets and rely on to power the internet, all use GRAX. For them, GRAX is a way to unleash the power of their historical data and use it to drive better business outcomes.
GRAX is a remote-first Series A startup founded in Boston, MA with distributed operations across the US. Our investors include Volition Capital.
About the Role
We are seeking exceptional candidates who possess a blend of technical and customer-facing skills to effectively support GRAX customers. This job will require a unique combination of flexibility, troubleshooting, creativity, problem-solving, and communication skills. As part of this highly visible team, candidates have the opportunity to work closely with GRAX customers to contribute to the successful deployment and reliable operations in their...
Jul 14, 2021
Individual Contributor
About GRAX
GRAX helps organizations make the most of their past using their cloud application data. The most iconic companies in the world that we buy from daily, wear on our wrists, have in our pockets and rely on to power the internet, all use GRAX. For them, GRAX is a way to unleash the power of their historical data and use it to drive better business outcomes.
GRAX is a remote-first Series A startup founded in Boston, MA with distributed operations across the US. Our investors include Volition Capital.
About the Role
We are seeking exceptional candidates who possess a blend of technical and customer-facing skills to effectively support GRAX customers. This job will require a unique combination of flexibility, troubleshooting, creativity, problem-solving, and communication skills. As part of this highly visible team, candidates have the opportunity to work closely with GRAX customers to contribute to the successful deployment and reliable operations in their...
