SUPPORT DRIVEN JOB BOARD

Support Specialist   Bandcamp is looking for a clever, convivial individual to join our interdisciplinary, ultra dedicated, unusually well-loved support team. Ideal candidates are superb and  compassionate communicators, obsessively detail oriented, and possess a strong desire to get  to the bottom of how things work (or why they don’t). You are willing to spend the majority of  your day crafting helpful messages because you, like us, believe that customer support is not a  necessary evil, but rather a critical business function as powerful as any product feature.  Indeed, you’re not looking for a traditional customer support role, you’re looking to learn, grow,  and contribute in meaningful ways to a company whose mission you believe in.  Bandcamp is a global music community where fans discover great music and directly support  the artists who make it. Artists have earned over a half-billion dollars on Bandcamp. We believe  that music is an indispensable...

About The Role – Drive growth by proactively helping users achieve their goals We’re looking for a customer success professional who loves building relationships and leveraging those relationships to help orchestrate and drive success for our customers. In this role, you will be responsible for the success of a portfolio of small to mid-market level customers alongside two other Customer Success Managers on our Customer Success team.  You'll ensure your customers fully adopt once they purchase. You’ll also provide coaching and consulting throughout the lifecycle of your customers ensuring they are successful and growing with YouCanBook.me. Your team will be led by our Head of Customers and will work together with our Support and Education team to maintain and exceed our award-winning customer service level . As a core member of the Customer department, you’ll become an expert in the product. What You’ll Be Doing You’ll own the small to mid-market...

Overview Inventory Planner forecasts customer demand so that eCommerce merchants have the right products at the right time. Saving time on ordering and optimizing inventory budgets, Inventory Planner supports online sellers to recommend what they should have on hand, view trends in their store, and prepare so that they don’t miss out on sales. The Customer Success Manager will be the point person for on-boarding new accounts, supporting current users, and communicating with the IP team to trouble-shoot. This person will conduct demos and live calls with new customers to ensure full understanding and use of the software. The Customer Success Manager contributes to support documentation and videos. Ongoing tracking of feature requests also ensures that Inventory Planner focuses development on what is needed by and will benefit the largest number of users. Inventory Planner is a fully remote team. The Customer Success Manager needs to be available Monday-Friday during the work...

Due to recent growth, we have an exciting opportunity for an experienced Manager of Customer Success to join our team on a full-time basis. We're looking for someone who is passionate about creating and delivering a holistic customer success strategy that not only helps our users get the most out of our popular SaaS product but also helps them become successful in running their small maker businesses. You will have a huge impact on all of our customer-facing initiatives and will be able to contribute and have a significant say in the direction of our product. Craftybase is an inventory and bookkeeping solution focussed on the specific needs of small, independent handmade sellers. We're a small, nimble company working remotely across the globe and our mission is to help small makers achieve big things. We are a long-standing (10 years old this year!), stable and proudly independently profitable company that believes in growing a business sustainably and responsibly. To do this, we...