SUPPORT DRIVEN JOB BOARD

We’re building a new consumer brand to disrupt and redefine the workwear category. Starting in boots and expanding into apparel, BRUNT is on a mission to make the tools you wear. Our goal is to blow customers away with every interaction. We are seeking a full time Director of Customer Experience to re-imagine what it means to provide exceptional support and to build the foundation for long-term customer relationships. This hire will take ownership over the customer experience vision, strategy, and implementation across email, phone, and digital platforms to eventually transform a typical customer support model into a revenue driver. The Director of Customer Experience will be tasked with achieving KPIs that demonstrate best-in-class customer satisfaction. Key Responsibilities: Create a cohesive customer experience with the goal of understanding, meeting and exceeding customer needs Develop a communication strategy for our social channel, which has been managed separately...

At Fair Harbor, the customer always comes first. We truly believe that our customers are part of our family and we want to treat them as such with every interaction. As the Director of Customer Experience, you will manage and oversee all customer service operations, and drive our brand message and energy through all channels of communication. You will be a bastion for the brand, helping our BPO-partner understand what it means to care for customers the Fair Harbor way. With a hospitable and caring touch, you will survey the industry to find new and unique ways to improve our customers end to end experience, ultimately delivering a customer service experience unlike any other. You will be the eyes and ears of the company, always being attentive to the input from customers, and relaying important information to the appropriate Fair Harbor department. At Fair Harbor, every detail, and every moment, is important, and we will trust you to care for them. REPORTS TO: COO LOCATION: New...

Circle   is building the modern community platform for every creator and brand in the world: think "Shopify for creator/brand-led communities". We make it really easy for creators and brands to bring their discussions, membership and content all into one place. We have big dreams for where to take our platform, and want you to join us in our journey. We're looking to expand our customer support team! This role is a fixed schedule and requires working at least one weekend day. This is a 100% remote role. We're now a fully remote team of 65 (and growing!) based in the U.S., Colombia, Portugal, India, Argentina, Slovenia, and other countries. We have a preference for candidates in U.S. and European time zones. Check out our   Careers page   for more information about us. Responsibilities Prioritize customer issues across our email and community channels. Become an expert on the Circle product, along with our internal staff admin tool. Advise...