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BookBub Remote (Massachusetts, USA)
Oct 20, 2021
Individual Contributor
Who we are We are one of the fastest-growing consumer tech startups in Boston. Millions of readers use our products every day to find great books, and our service empowers thousands of leading publishers and authors to drive sales and find new fans. We’re expanding our team to address the challenges and opportunities of the publishing industry while continuing to help readers find stories and authors they’ll love. Check out BookBub and our audiobooks retailing platform, Chirp , and learn more about what to expect working at BookBub . About the position Our team is  seeking a new Member Support Specialist! We’re dedicated to providing prompt, thoughtful support to our engaged community of book lovers on both BookBub and Chirp. Insights from our interactions with readers help us to improve both Chirp and BookBub for all our members. If you’re passionate about providing excellent customer support, meticulous in your attention to detail, and...
$65,000 - $80,000 yearly
Healthie Remote
Oct 13, 2021
Individual Contributor
Thousands of businesses use Healthie's software every day to help their clients live healthier lives, rooted in prevention and long-term care. As a technical support specialist, you're at the heart of what drives us - helping our customers find success on our platform so that they can better help their clients. You'll have a substantial impact on the company and our mission in a number of ways: *Help our providers (and their clients) learn the best ways to use Healthie *Serve as a customer advocate to Healthie's Product Team *Build processes & operations to refine our internal systems Our ideal hire believes in the value of delivering exceptional technical support experience and is eager to contribute to the success of our customers. As someone who is first in line to help current and prospective customers, your understanding of the product will be incredibly valuable. Day to day You will work out of our main support queue, as our entire team does, to answer questions...