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Jan 20, 2022
Individual Contributor
Netlify Remote
Company Overview With over 2 million developers worldwide, Netlify is leading the transition to modern Jamstack-based web development. By uniting the ecosystem of developer tools and technologies, Netlify makes it easier than ever to build, deploy, and scale web applications We are excited to announce our most recent Series D fundraise of   $105M   led by Bessemer Venture Partners, with participation from our existing investors Andreessen Horowitz, BOND, EQT Ventures, Kleiner Perkins, Mango Capital and Menlo Ventures with an overall   $2B   valuation. Though our team is growing fast, we’ve managed to stay tight-knit while welcoming newcomers to the fold. We hail from around the globe with diverse backgrounds, we’re ~40% woman or non-binary, and are composed of 29 different nationalities. We aim to create a company culture of empowerment where the best idea can come from anywhere, as we believe that empowered and engaged team members do the best work. We strive to be...
Jan 19, 2022
Individual Contributor
$70,000 yearly
Basecamp Remote
Basecamp is looking for two Customer Support Representatives to join our team in providing the best customer support around. We're only looking for candidates who live in North or South American time zones. About the Job You'll be responsible for providing tremendous customer support via email and chat for all versions of Basecamp and our other apps. While email support will be the majority of your day, you'll also hop on customer calls when needed, create and edit help documentation, teach some online classes, and work on other projects as they come up. You'll also have ample opportunities to carve out your own passion projects related to supporting our customers. Deep technical knowledge of computer programming is not a prerequisite. The ability to think beyond clearing cache and cookies in order to troubleshoot the specific issue that's reported is essential. During training, you'll be expected to be proactive in your process and learn quickly. Once fully up-to-speed...