SUPPORT DRIVEN JOB BOARD

Ecamm is a small Mac software company which has grown over the last 20 years into a market leader in Mac software products. Thousands of Mac users rely on our products every day. We make products such as PhoneView, iGlasses, Call Recorder and our flagship live streaming software Ecamm Live.  Our headquarters is in North Andover, MA, but we're accepting applications from candidates who are in the US and eligible to work here. In this position you will be working with our team and our customers to provide support via email, chat and occasionally in our Facebook community group. You will be our Tier 1 support answering basic questions and escalating more challenging technical issues to other members on our team. We’re offering 30-35 hours a week for a 90-day trial period. After a successful trial period the position will become a full-time, salaried position. Our team is looking for the right fit for our somewhat casual company culture. While we are looking for technical and customer service experience, we also value hard-working, quick learners with strong work ethics who are ready to roll-up their sleeves and jump into learning about everything that is Ecamm.  Responsibilities  Assist customers via chat and email Escalate issues to other team members to ensure quick and efficient replies  Identify customer needs and guide them to our support articles and tutorials  Cancel or upgrade subscriptions  Process refunds Create and send invoices  Other tasks as assigned  Requirements  Proven customer support experience  Broad understanding of Mac computers Experience with support ticketing software a plus  Own a Mac Computer (laptop or desktop) Willingness to work some hours outside the typical 9-5 office hours (nights and weekends)  Excellent written communication skills Ability to multi-task, prioritize and manage time effectively  Customer orientation and ability to adapt/respond to different types of characters Proven experience working remotely  Technical savvy, quick learner Access to high-speed internet  To apply please send your cover letter and resume to  work@ecamm.com. Please note: resumes submitted without a cover letter will not be considered.  We’re offering $14-$16/hour DOE

Linux command line experience is a must-have.   LAMP experience preferred. Available Shifts:  11 PM - 7:30 AM Telecommute:   None ** This job is located in Houston, TX ** Ask about our Relocation bonus! cPanel prides itself on offering data centers and administrators around the world with top-rated support, solutions to unique problems, and ongoing support when utilizing cPanel & WHM for Linux. cPanel is looking for technical analysts that will provide great customer support, solutions, and results to data centers and web hosting providers around the world. cPanel's Technical Analysts are part of an elite group that have graduated from standard "help desk" support to a challenging career focused on supporting a single product. This is what the job entails: Technical Performance: Practices the highest levels of competency, effective analysis, and documentation; uses technical knowledge to diagnose problems with systems when they occur while interacting with customers Maintains successful customer relationships by maintaining a feedback score of 9.00 or greater Maintains a high level of productivity Contributes to the company's and department's documentation efforts Adheres to the policies and procedures of the company Requirements: Linux command line experience is a must-have.   LAMP experience preferred Oral Communication - able to speak clearly and effectively in positive or negative situations to customers and employees Written Communication- able to communicate effectively in all written work, utilizing proper grammar, spelling, and punctuation Time Management - able to use time effectively in an unsupervised fashion, pursuing other activities when regular duties have reduced volume; able to complete projects in a timely manner Planning/Organizing skills - able to prioritize work activities, use time efficiently and work through large projects in a self-motivated manner Adaptability - able to adapt to changes in the work environment, manage competing demands and able to deal with frequent change, delays or unexpected events Computer knowledge - computer proficiency, which includes knowledge of word processing and spreadsheet software; strong knowledge of electronic communication systems; able to navigate internet competently Problem-solving skills - able to identify and resolve problems in a timely manner, gather and analyze information skillfully; able to apply independent judgement on regular basis in making decisions Interpersonal skills - able to interact with co-workers and customers in a courteous, professional and effective manner Math ability - able to perform basic math operations; able to apply concepts such as fractions, percentages, and ratios and apply them to work-related situations Technical skills - advanced technical skills which include: Mastery of web server related technologies such as: Apache, MySQL, PostGresSQL, PHP, Exim and other MTAs, Spam Assassin - configuration and troubleshooting, Bind, NSD,DNS, PureFTPD, ProFTPD, Tomcat, Mailman, mod_mono, SSL, Frontpage FreeBSD Advanced Knowledge - ability to install software via ports, CVSup Mastery of Linux related technologies such as: CentOS, RHEL, Shell commands and procedures Advanced use of package management systems such as Yum Ability to compile software such as the Linux kernel, apache, and other packages from source code Patch Mastery of cPanel software, configuration, and implementation Education/Experience - High School diploma or equivalent; One to Two years of Linux/*nix/BSD system troubleshooting or a related certification (RHCE); One year of web hosting industry experience or other related work preferred Special consideration will be given to candidates with the following skills: Configuration and troubleshooting of: cPanel & WHM Customer service experience WebHosting experience In return for all the above, we offer the following: Competitive Salary Full Health, Vision, and Dental coverage Flexible Spending Account Free on-site lunch Paid Vacation Tuition Reimbursement Casual Working Environment 401K Matching EEO Statement At our company, we take great pride in our diverse and talented workforce. We recognize that our continued success as a company depends largely on the collective strengths of our employees. cPanel provides equal employment opportunities to all employees and applicants without regard to race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related) or sexual orientation in accordance with applicable federal, state and local law. This policy applies to all terms and conditions of employment, including, but not limited to hiring, placement, termination, layoff, recall, transfer, leaves of absence, compensation and training. Privacy is taken seriously at cPanel, L.L.C. Information submitted is kept internally and not shared with third parties. So you've made it to the end and are probably thinking, "Free food, an awesome work environment, and doing what I love every day sounds pretty badass," right? If that's the case, then cPanel might be the perfect fit for you. If this description fits you, apply below. It's relatively easy and painless. https://job.listings.cpanel.net/x/detail/a2ldog9gvrgh We can't wait to hear from you!