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ActBlue Davis Square, Somerville, MA, USA
Jan 17, 2020
Individual Contributor
WHO WE ARE: ActBlue builds and maintains a powerful online fundraising platform for Democratic campaigns, progressive organizations, and nonprofits working to create a better future. We put power in the hands of small-dollar donors by making it easier for grassroots supporters to make their voices heard and by helping thousands of groups — from presidential candidates to environmental organizations —  build people-powered movements. We’re a nonprofit organization, and our team has a big impact on the future of our country. Each and every one of us, from the political activists to the tech innovators to the customer service pros, is fully committed to our mission. We’re excited to grow this team and get ready to take on even bigger challenges as we look toward 2020 and beyond. THIS ROLE: The Customer Service Team’s role is to serve as the front line of support for ActBlue. Team members are the chief brand ambassadors to ActBlue’s millions of donors, as well as campaign and organization users. The Political Operations Assistant will be a member of a small team that primarily works with the many campaigns and organizations that use our tools, as well as helping to ensure that internal team systems are run efficiently. This is an entry-level position on the Customer Service Team. This person will be responsible for helping with the initial ActBlue account onboarding for many different types of organizations and for ensuring the disbursement of funds to the organizations that use our tools is carried out efficiently. A successful candidate must be detail-oriented with an analytical eye. This position involves handling sensitive financial information, so discretion and good judgment are a necessity. Responsibilities: Assist in the setup and maintenance of merchant accounts for campaigns and organizations operating in areas that require specific funds disbursement methods. Monitor incoming account setup submissions, as well as exercise judgment in scheduling and prioritizing work. Guide campaign and organization admins through the account setup process, all while keeping records organized. Aid campaign and organization finance staff who need assistance reconciling their financial reports. Field general customer service questions from campaign and organization admins. Qualifications: Excellent organizational skills Exceptional attention to detail Proficiency in online communication Genuine desire to be helpful Ability to troubleshoot creatively Strong computer skills Excitement about our mission LOCATION & COMPENSATION: ActBlue’s office is located in Davis Square in Somerville, MA, just a few blocks from Boston’s MBTA Red Line train. This posting is for a full-time, in-office, salaried position. We offer a competitive salary and a generous compensation package, which includes commuter benefits; fully paid and trans-inclusive health, dental, and vision insurance; an employer-sponsored 401k contribution plan; and a flexible time off policy. This position includes some night and weekend coverage throughout the year. ActBlue is an equal opportunity employer and does not discriminate against candidates on the basis of race, ethnicity, religion, sex, gender, sexual orientation, gender identity, disability status, or veteran status. Women, people of color, LGBTQIA2S+ individuals, and members of other minority or marginalized groups are strongly encouraged to apply. ActBlue cannot at this time sponsor work visas.
ActBlue Remote
Jan 17, 2020
Individual Contributor
WHO WE ARE: ActBlue builds and maintains a powerful online fundraising platform for Democratic campaigns, progressive organizations, and nonprofits working to create a better future. We put power in the hands of small-dollar donors by making it easier for grassroots supporters to make their voices heard and by helping thousands of groups — from presidential candidates to environmental organizations — build people-powered movements. We’re a nonprofit organization, and our team has a big impact on the future of our country. Each and every one of us, from the political activists to the tech innovators to the customer service pros, is fully committed to our mission. We’re excited to grow this team and get ready to take on even bigger challenges as we look toward 2020 and beyond. You would be joining a fully remote Donor Support Team nested in the Customer Service Department. We are a diverse group of people with bright minds, different backgrounds, and a variety of skill sets. We believe that diversity creates a stronger team, brings more ideas to the table, and allows us to approach solutions from different angles. THIS ROLE: The Donor Support Team is a critical piece of ActBlue’s work to democratize power in this country through small-dollar fundraising and empowering donors. This rapidly growing team supports our donors seven days per week, 365 days per year, and has remote team members across the country from Portland, Maine to Portland, Oregon. They help donors and offer efficient, accurate, and friendly service in every interaction. To achieve our goals and continue providing the best support in the business, we are looking for several Donor Support Associates to join us. This team will work on the front line of support, serving millions of small-dollar donors giving through ActBlue. YOU WILL: Provide day-to-day donor support. Respond to incoming email messages. Transcribe voicemails and return phone calls. Monitor a queue of contributions needing further review. Proactively provide donor support and outreach as needed. Tackle other tasks and projects as assigned by Donor Support Managers. YOU ARE: A great communicator: You’ll be in contact with many people every day — candidates for this position should enjoy constant communication not just with our donors but also with their teammates. Comfortable going solo: While you’ll be working in a larger team, most of your day-to-day work will be independently driven and managed. Experienced in customer service: We’d love to bring someone on board who has experience with and enjoys providing customer support to people on a daily basis. Highly detailed: You proofread, reread, and triple-check your work. You understand that details play a large role in setting a project up for success. Goal-oriented: We have goals as a team and we work hard to consistently meet and exceed. Organized and efficient over the phone and via email: The person in this role will be responding to a high volume of emails and calls each day and will regularly be problem-solving with customers over the phone. A strong tracker: This role will be responsible for monitoring, tracking, and appropriately escalating possible technical issues. YOU WILL SUCCEED IN THIS ROLE IF: You have a passion for helping people and show this with empathy, compassion, and humor (we love GIFs!). You’re productive working from home and like using technology to work smarter and more efficiently. You are comfortable with change, growth, and a fast-paced environment. You like making connections with your teammates and thrive by giving and receiving peer-to-peer support. Diversity, Inclusivity, and Equity are some of your favorite words. You bring a hands-on, solution-oriented approach to feedback and challenges. You are creative and able to think outside of the box. LOCATION & COMPENSATION: This is a fully remote position. ActBlue offers generous, competitive hourly compensation, and provides fully paid and trans-inclusive health, dental, and vision insurance and an employer-sponsored 401k contribution plan. ActBlue will also provide the technology and hardware needed to do the job. At this time, ActBlue is only authorized to hire staff in the following states: Georgia, Maine, Maryland, Massachusetts, New York, Oregon, Rhode Island, Texas, Virginia, Washington DC We will only consider applications from people who will be working remotely full time from one of those states. We are looking for folks with interest in and availability for a non-traditional full-time (40 hours) work schedule, including weekends and hours outside the EST business day. Please let us know in your cover letter what your general availability is. This position requires a commitment through January 2021. ActBlue is an equal opportunity employer and does not discriminate against candidates on the basis of race, ethnicity, religion, sex, gender, sexual orientation, gender identity, disability status, or veteran status. Women, people of color, LGBTQIA2S+ individuals, and members of other minority or marginalized groups are strongly encouraged to apply. ActBlue cannot at this time sponsor work visas.
Dradis Framework Remote (EU / US EST timezone)
Jan 17, 2020
Individual Contributor
Make a difference to the lives of 100s of ethical hackers by being a friendly face they can reach out to for help. What we offer & what we are looking for: We're looking to bring a new person onboard our Help & Support team. You'll become an expert in all areas of our flagship product Dradis Professional. If you know where the name Dradis comes from, this *may* just be the perfect job for you! The bread and butter of the position involves: Troubleshooting technical issues in Dradis and helping our developers diagnose bugs. Acting as the bridge between our users and the product team. As someone on the front line, your understanding of the product and our users is incredibly valuable. You'll regularly chat with the both to make sure we're getting things right. Enhancing and growing our online documentation tools. Customer success is a big part of the role. You'll work one-on-one with customers, helping them to get the most out of Dradis. You won't be shy to jump on a live screen-sharing session, or to schedule meetings to talk about unique use cases. Other areas you'll be dealing with: Techie stuff : when people report bugs or are having trouble using Dradis, you'll help them troubleshoot and re-create bugs for our development team. Taking care of people stuff : when people just want to chat or have a social media question, you'll respond. Screen-share stuff : you may (occasionally) do a product tour or demo for a team that is thinking about starting using Dradis. This is a full-time position with an immediate start date to work 100% remotely. You'll be taking care of our customers and community for about 40 hours per week – Monday through Friday having a flexible schedule with reasonable overlap with normal EU/US EST business hours. About you You speak technology as a first language and are great at teaching yourself new software and web applications. You are not afraid of the source code, and have some rudimentary knowledge of Ruby (or some other programming language) and are not afraid to use it! Ideally you've held a remote position before, or you've held a similar technical support role in a traditional organisation but now are looking to improve your work-life balance. You're comfortable communicating with others verbally and in writing. You will be regularly contacting clients via email and dealing with the rest of the team to squash bugs and solve user problems. You can de-escalate a tense situation with ease and you can slip the word "cylon" somewhere in your application. You're passionate about support. You're in it for the long haul, and you've been doing it for a while. This isn't your first rodeo, nor is it a stepping stone. We're looking for someone with experience and a serious knack for helping others. Benefits of working with us Work anywhere – Work from anywhere, provided you have reasonable overlap with the team (roughly within European business hours). Flexible vacation – Take time off when you need it, we trust you. No external pressures - Our users are king and we do what's best for them. We're self-funded, and don't have any investors, so we can make the right decision for our users without worrying about artificial deadlines or financial targets. Autonomy – You will be given a lot of freedom to do what you think is right, without needing to explain every decision. Meaningful work – You will take initiative and ownership to see things through to completion. We won't micro-manage you and your work will be measured by your results.