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Aug 08, 2022
Individual Contributor
$70,000 yearly
37signals Remote
37signals   is looking for a Customer Support Representative to join our team in providing the best customer support around. We're only looking for candidates who live in the Asia-Pacific region. About the Job You'll be responsible for providing tremendous customer support via email and chat for all versions of   Basecamp   and   HEY . While email support will be the majority of your day, you'll also hop on customer calls and chats when needed, create and edit help documentation, teach some online classes, and work on other projects as they come up. You'll also have opportunities to carve out your own passion projects related to supporting our customers. Deep technical knowledge of computer programming is not a prerequisite. The ability to think beyond clearing cache and cookies in order to troubleshoot the specific issue that's reported is essential. During training, you'll be expected to be proactive in your process and learn quickly. Once fully up-to-speed (2-3...