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Featured Jobs

Dec 29, 2021
Manager
Support Manager
$110,000 - $125,000 yearly
CoinTracker Remote
CoinTracker  is a portfolio assistant for cryptocurrency. It is used by over 500,000 cryptocurrency holders collectively tracking over $20 billion in crypto assets. CoinTracker enables consumers and businesses to seamlessly track their cryptocurrency portfolio, investment performance, taxes, and more. Beyond cryptocurrency, we are building a general automated financial assistant for all financial assets. Our mission is to increase the financial freedom and prosperity of the world.Some things we’re proud of: 💲 Over 1% of all cryptocurrency transactions globally are tracked on CoinTracker 📈 Profitable and growing 15X year over year 🤝 Partnered with Coinbase, TurboTax, and other industry leaders 💼 Backers including Y Combinator, Initialized Capital, Serena Williams, and more 🗺️ Founders:  Jon  previously built TextNow (200M downloads),  Chandan  was previously a product manager at Google Learn more about  our mission, culture, and hiring process . The role:...
Dec 28, 2021
Individual Contributor
Customer Success Representative
$19,000 - $27,000 yearly
TestGorilla Remote
Hi, hey, hello. I’m Anne Marie, the Customer Success Manager at TestGorilla.  We’re a fast-growing HR tech startup that helps teams make better hiring decisions faster and bias-free. Over the last year, we’ve experienced tremendous growth. More than 3,000 companies have replaced CVs with our assessments to screen candidates in an unbiased and data-driven way. As we look to scale our efforts in 2022 and beyond, we’re looking for a Customer Success Representative who’s passionate about supporting our customers and helping people land dream jobs.    What’s in it for you? Help shape a fast-growing, VC-backed HR tech startup as an early employee Fully remote position, with a smart, motivated, supportive team from diverse backgrounds €17,000 - €22,000 annual compensation (base + discretionary bonus, based on experience and performance), stock options (Mostly) flexible hours Flexible vacation Paid parental leave €500 annual hardware...
Dec 23, 2021
Individual Contributor
Head of Support and Community
Clay Remote
Our Mission Clay is carefully designed to help you be more thoughtful with people. Almost everyone intuitively understands the importance (and positive impact) of thoughtfulness towards others—in fact, you've probably benefited from someone else's thoughtfulness recently! However, it's difficult, effort intensive, and time consuming to be conscientious all the time. We wanted a more streamlined and sustainable approach for thoughtfully keeping in touch with our ever-growing network. And after searching and searching for something better, we built it ourselves. We believe that Clay is the most stunning, powerful, and beautiful way to remember who you’ve met—and what matters to them. We're grateful that our mission has resonated with a passionate user base and prominent investors like General Catalyst and Forerunner Ventures, and we are eager to carry it forward. We'd be honored to have you join us. Our Product Clay is a beautiful and private home for all the people and...
Dec 14, 2021
Director
Director of Support
Bandcamp Remote (Remote - Anywhere)
Bandcamp is seeking an experienced, empathetic and data driven Director of Support to lead our much beloved, and growing, customer support team. The Director will build and expand on our current support structure to enhance the quality and e ffi ciency with which we resolve questions and problems raised by our global community of artists, labels, and fans. Bandcamp is a global music community where fans discover great music and directly support the artists who make it. Artists have earned over a half-billion dollars on Bandcamp. We believe that music is an indispensable part of culture, and for that culture to survive, artists must be compensated fairly and transparently for their work. You will: Lead a team of Support Managers, helping them manage and support a growing team of Support Specialists who respond to over 80,000 support requests each year Optimize how we respond to support requests and how we manage our support inbox Develop a...

Latest Jobs

Jan 20, 2022
Individual Contributor
Senior Support Engineer - APAC Hours
Netlify Remote
Company Overview With over 2 million developers worldwide, Netlify is leading the transition to modern Jamstack-based web development. By uniting the ecosystem of developer tools and technologies, Netlify makes it easier than ever to build, deploy, and scale web applications We are excited to announce our most recent Series D fundraise of   $105M   led by Bessemer Venture Partners, with participation from our existing investors Andreessen Horowitz, BOND, EQT Ventures, Kleiner Perkins, Mango Capital and Menlo Ventures with an overall   $2B   valuation. Though our team is growing fast, we’ve managed to stay tight-knit while welcoming newcomers to the fold. We hail from around the globe with diverse backgrounds, we’re ~40% woman or non-binary, and are composed of 29 different nationalities. We aim to create a company culture of empowerment where the best idea can come from anywhere, as we believe that empowered and engaged team members do the best work. We strive to be...
Jan 19, 2022
Individual Contributor
Customer Support Representative
$70,000 yearly
Basecamp Remote
Basecamp is looking for two Customer Support Representatives to join our team in providing the best customer support around. We're only looking for candidates who live in North or South American time zones. About the Job You'll be responsible for providing tremendous customer support via email and chat for all versions of Basecamp and our other apps. While email support will be the majority of your day, you'll also hop on customer calls when needed, create and edit help documentation, teach some online classes, and work on other projects as they come up. You'll also have ample opportunities to carve out your own passion projects related to supporting our customers. Deep technical knowledge of computer programming is not a prerequisite. The ability to think beyond clearing cache and cookies in order to troubleshoot the specific issue that's reported is essential. During training, you'll be expected to be proactive in your process and learn quickly. Once fully up-to-speed...
Jan 12, 2022
Individual Contributor
Customer Advocate (Seasonal/Contract-to-Hire)
$60,000 - $70,000 yearly
CoinTracker Remote (USA)
CoinTracker  is a portfolio assistant for cryptocurrency. It is used by over 500,000 cryptocurrency holders collectively tracking over $20 billion in crypto assets. CoinTracker enables consumers and businesses to seamlessly track their cryptocurrency portfolio, investment performance, taxes, and more. Beyond cryptocurrency, we are building a general automated financial assistant for all financial assets. Our mission is to increase the financial freedom and prosperity of the world. Some things we’re proud of: 💲 Over 1% of all cryptocurrency transactions globally are tracked on CoinTracker 📈 Profitable and growing 15X year over year 🤝 Partnered with Coinbase, TurboTax, and other industry leaders 💼 Backers including Y Combinator, Initialized Capital, Serena Williams, and more 🗺️ Founders:  Jon  previously built TextNow (200M downloads),  Chandan  was previously a product manager at Google Learn more about  our mission, culture, and hiring process . Your opportunity:...
Jan 12, 2022
Individual Contributor
Technical Support Specialist
$65,000 - $75,000 yearly
Curricula Remote (Atlanta, GA, USA)
Curricula is looking for a Technical Support Specialist to join our awesome team. If you’re a friendly, techie, high energy person that believes in cyber security, read on. If you don’t like helping others, we aren’t going to be a great fit for you. Curricula is a fun SaaS company that makes fun security awareness training fun for businesses around the world. Employees learn how to defend against our characters from simulated real-world phishing training right in their inbox, so they become part of our story.  Essentially we make cartoons that teach people how to stay safe online. We’re putting en end to Death by PowerPoint. The Technical Support Specialist will support Curricula customers and their technical requests. This role will be responsible for directly interacting with Curricula customers and using best practices to communicate with them. You will act as the face of Curricula, helping point customers in the right direction on anything from technical configurations to...
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