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Latest Jobs

$50,000 - $60,000 yearly
Matomo Remote (Must be within 4 hours of New Zealand timezone (NZST))
May 06, 2021
Individual Contributor
We’re looking for a Web Support Technician to join our growing team with the goal of making our customers successful. We are the creators of Matomo , the leading open source web analytics solution that gives people full control of their data and built-in privacy. If you love solving tech problems, enjoy working with all types of customers from around the world (startups to corporations), and love variety, this job has it all. The Web Support Technician contributes to the team’s mission of making customers successful and enabling them to realize business value, so they remain customers for life. We have high expectations around giving our customers quick, accurate, and awesome support so they can focus on doing what they do best. In addition to answering customer questions about our website analytics solutions, support tasks include leading projects to drive efficiency, documenting knowledge so customers can self-solve questions, and develop tools that allow our client to be more...
Yoast Remote (Preferably you live in the Pacific or Mountain time zone (UTC -8, UTC -7, or UTC -6).)
May 06, 2021
Individual Contributor
Yoast is growing rapidly, and because of that we’re looking for a freelance support engineer. Currently, all support at Yoast is in English, but we see a growing demand for support in other languages. So if you are fluent in a second language (preferably Spanish or German), that’s a pro! What we're looking for You're experienced in customer support, and love doing it. Helping people is your second nature and you're well aware that not everyone is as skilled as you are. Your goal in every conversation is to help the customer reach their goal. Besides, it is important that you process the question or request the first time right. Even if this requires research and learning on your side. You realize that you're the face of Yoast, and know that people love smiling faces. You can express your smile in your written communication because that's what you'll be doing at Yoast. Forget that charming phone-voice, it's all about email here! You've got an eye for detail. Information...