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Latest Jobs

$50,000 - $70,000 yearly
Vero Remote (APAC)
Jun 14, 2021
Individual Contributor
About the role Great Customer Support is crucial and something we take seriously at Vero. We're looking for a Customer Support Specialist to join our team and own the support queue, working with our Support Engineers and engaging directly with Vero's customers, large and small. Our customers regularly praise our Customer Support as one of the areas Vero excels above not only the competition but all other support interactions they have online. You will work closely with our Head of Customer Success, and work with the team to help run our help desk, community chat (in Slack) and really own the "voice of the customer". You'll be responsible for answering tickets, prioritising requests as they come in and going above and beyond to help resolve any issue great or small for our customers. You'll have a keen eye for larger trends and share valuable insights from customer conversations that inform product decisions and improvements. Responsibilities Respond to customer...