SUPPORT DRIVEN JOB BOARD

Support engineer (remote) Yoast is growing rapidly, and because of that, we’re looking for a freelance Support Engineer. Currently, all support at Yoast is in English, but we see a growing demand for support in other languages. So if you’re fluent in a second language (preferably Spanish or German), that’s a pro! What we're looking for You're experienced in customer support, and love doing it. Helping people is your second nature and you're well aware that not everyone is as skilled as you are. Your goal in every conversation is to help the customer reach their goal. Besides, it is important that you process the question or request the first time right. Even if this requires research and learning on your side. You realize that you're the face of Yoast, and know that people love smiling faces. You can express your smile in your written communication because that's what you'll be doing at Yoast. Forget that charming phone-voice, it's all about email here! You've got an eye for...

Philadelphia, San Francisco, Remote Overview: Guru is looking to hire a dynamic self-starter that will be genuinely empathetic to the needs of our valued customers. The Technical Support Specialist is a crucial role on our Marketing Team that will ensure our customers' overall experience using our product is spectacular one. This role will be responsible for responding to technical product requests and working with other teams to champion customer issues and test new features prior to their release. In addition, help create and fine-tune our self-serve documentation. This job is not only about how well you support our customers; it’s about how to lend your positivity and presence, combined with your skillset, to an energized environment and highly collaborative team. Key Responsibilities: Respond to all inbound technical support requests via live chat (Intercom) in a timely, thoughtful and personalized manner Develop and maintain expert-level knowledge...

Netlify is a fast-growing startup. The Netlify Support team is small but mighty.  You will be working across the company: with the founders, developers, our designers, and marketers. We need people who can help us build a path towards the future. Everyone at Netlify is great at their work and interested in the customer-centric feedback our Support team provides. We’re also interested in helping you succeed at your goals of the moment – be that answering a customer question, learning a new web framework, or honing your blog-writing and public speaking skills. To learn more about the company and who we are click   here . A successful candidate enjoys helping people succeed with technology, isn’t afraid to help improve our practices and our product, and loves to learn. From our UI, to our service, to our customer support: our customer experience is pretty well regarded. You won’t be yelled at by angry customers, and you won’t be apologizing nonstop for broken features. Please take...

Netlify is a fast-growing startup. The Netlify Support team is small but mighty.  You will be working across the company: with the founders, developers, our designers, and marketers. We need people who can help us build a path towards the future. Everyone at Netlify is great at their work and interested in the customer-centric feedback our Support team provides. We’re also interested in helping you succeed at your goals of the moment – be that answering a customer question, learning a new web framework, or honing your blog-writing and public speaking skills. To learn more about the company and who we are click   here . A successful candidate enjoys helping people succeed with technology, isn’t afraid to help improve our practices and our product, and loves to learn. From our UI, to our service, to our customer support: our customer experience is pretty well regarded. You won’t be yelled at by angry customers, and you won’t be apologizing nonstop for broken features. Please take...