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Nov 22, 2021
Individual Contributor
Hacker Paradise Remote
ROLE OBJECTIVES As customer service and reservation manager you are our front line team member facilitating the booking of our travel program and services. You are responsible for providing program information and prices, making reservations and sending out confirmation notices. You will be handling customer complaints or concerns, counseling customers on terms and conditions on our trips, and resolving any emerging problems that our customers might face with accuracy and efficiency. The best customer service and reservations managers are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to write. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and they will gather that for us. Problem-solving also comes naturally to a customer service representative. They are confident at troubleshooting and investigate if they don’t have...
Nov 17, 2021
$50,000 - $70,000 yearly
Multis Remote (USA)
💡Mission You'll take care of all things customer-facing at Multis. This means you'll be the person delivering white-glove support to some of the most innovative crypto start-ups and DAOs- from onboarding to troubleshooting. You'll help us provide exceptional support to swiftly resolve customer concerns, issues, and requests. Documenting and anticipating where our customers need the most help to develop best practices and customer enablement materials. You'll find ways to scale your capacity- through guides, how-to videos, emails, knowledge base articles or anything else making it easier to serve our growing customer base. We plan on building a US-based Customer Success team around you. ⛳ Responsibilities Handle the company communication with our users and customers (newsletter, product launches/updates, support) Proactively manage and nurture customer adoption, retention and guide our users to their defined outcomes of success Contribute to building a self-served...